Your Presence

February 25th, 2014
LMA Consulting Group - making a good impression in the workplaceHow we look, communicate and relate to people makes a statement about us that may have lasting results. Always start off on the right foot.

I’ve discovered that as much as content and results are king, presence matters.  First impressions can be paramount.  Don’t despair if you “missed your opportunity” as you can recover; however, it’s best to start with your best foot forward.

As I’ve always been FAR more concerned about results vs. format/ presentation, I could tell you stories of my mistakes and how I overcame seemingly insurmountable obstacles – all stemming from a poor first impression. On the other hand, I can also tell you stories of where I never overcame first impressions with some folks with negative consequences. Thank goodness, I can also now tell stories of starting with a good first impression.  I guarantee, it is the BEST way to go.

This popped to mind as I’ve recently been collaborating with a few other consultants to implement rapid improvement at a client.  Since I know the people better (since I’ve worked with them longer), it was interesting to hear the assessments largely from presence and how people interacted in meetings.  Whether we like it or not, how we look, talk, hold ourselves and interact with others provides a statement about us.  For example, one person carried himself with authority and it was obvious he commanded respect of people in the room.  Another person of the same level communicated in a weaker style – whether he was brighter, achieved better results or a wizard, the perception was that he was at a lower level in the organization.

To some degree, it is easy to resolve – ask those around you.  Ask those who will tell you the truth.  Ask those at the position you want to impress.  What pops to mind when they see you?  Then take actions to evolve and align your presence with what you’d like it to be. Consider your appearance, clothes, style, non-verbal clues, communications, listening etc.  Even items such as how you sit in the chair convey a presence.  To some degree, it reminds me of golf.  Do this, do that, bend here, do the splits there……then the instructor asks, “Why aren’t you relaxing your swing?”  Perhaps that’s why it is harder than it seems.

How is your presence?

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Presentation Skills


The Resurgence of Manufacturing – it’s up to you!

February 20th, 2014
Resurgence of manufacturing is occurring if we choose to take hold of it!

Resurgence of manufacturing is occurring if we choose to take hold of it!

As I recently attended the Manufacturing Summit in the Inland Empire and have been preparing for my Association of Operations Management Inland Empire Chapter’s 2nd Annual Executive Panel & Networking Symposium entitled “The Resurgence of Manufacturing & Logistics in Southern CA”, it’s become readily apparent that resurgence is occurring if we choose to take hold of it!

As most manufacturers suffered during the recession and haven’t seen robust growth since, it seemed appropriate to discuss what my best clients and contacts are doing to jump on board the resurgence. There are a few key strategies they have in common: 1) Focusing on the export market. 2) Investing smartly. 3) Leveraging relationships.

1. Focusing on the export market: Undoubtedly, the manufacturers and distributors growing most rapidly have export business. It’s not required to grow yet it certainly jump-starts dramatic growth. For example, according to one manufacturer with export business, the last two months have been 30% higher than last year. Not too shabby!

While listening to an export panel at the Manufacturing Summit, I learned that significant growth is not uncommon especially with Made in the U.S.A. products. This is especially true in industries regulated by the government such as by FDA. International consumers are quite interested in these types of products as they can “count” on the quality.

As the vast majority of the world’s population resides outside of the United States, it only makes sense to expand internationally. There are programs designed to support companies interested in exporting; thus, the opportunity exists if we are interested in taking advantage of it. Sure, there are additional complexities; however, you can avoid issues with a bit of common sense and research.

2. Investing smartly: Certainly during the recession, I had trouble finding companies interested in investing – in anything. No ERP system upgrades. No capital equipment. And in several cases no cash outlays even with huge returns (like 10:1 or 15:1 returns on investment). However, I’ve found studies from ALL past recessions inclusive of the Great Depression that has proven the opposite – in essence, those companies that invest during these times of crisis leapfrog their competition.

Of course, if you took advantage of the recession to make smart investments when your competition didn’t, you’re likely growing rapidly in comparison. However, if you haven’t, all is not lost. I find that although my typical clients have more cash, they are still a bit reluctant to spend it in today’s environment of volatility. In general, they are starting to put their toe in the water; thus, if you’d like to join the resurgence, jump into the water for solid opportunities!

3. Leverage relationships: It might be hard to understand how relationships can be a key to success yet it has proven time and again to be so! In today’s new normal business environment, it is not nearly as simple to grow sales and increase profitability as it was during the boom years and when supply chains were less complex.

In my experience, those companies that partner with suppliers and customers to elevate the entire supply chain not only perform far better than the rest but they also generate additional revenues by virtue of a relationship-orientation. People purchase from those they respect, like and trust. How can they do that if they don’t know you? Or if their only interaction is when you try to negotiate with a win-lose approach? Additionally, as supply chains are increasingly complex with elevated levels of risk, who will you likely support when issues arise?

It is an opportune time to join the manufacturing resurgence. The good news is that it requires working smarter; not harder. Why not put a plan in place, rally your team around it and give it 120 days? You’ll be glad you did.

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Turning Data into Dollars

February 18th, 2014
Turning data into dollars.

Extract the right data at the right time in a meaningful format for decision-making.

Almost every company I work with seems to get caught up in the bells and whistles of their new or upgraded software; however, when push comes to shove, the bells and whistles mean nothing if they cannot perform the basics. One of those basics is to be able to extract the right data at the right time from their system in a meaningful format for decision-making.

Who is able to extract meaningful data to make an informed decisions with minimal time investment – without hiring a data ninja?  By the way, I love that name one of my clients gave to a data guru at their company!  I venture to guess it would be a low percentage.  On the other hand, who needs to be able to make informed decisions rapidly in today’s face-paced environment?  100%!  Thus, I thought a few keys to success were in order:

1. Data integrity  – before we move on, it’s best to make sure any data used in critical decision-making isn’t “garbage in-garbage out”.  I’ve yet to come across a company that didn’t need to focus some efforts in this area.

2. Data extraction tools – query tools, report writers, business intelligence tools, etc.  Worst case, you’re likely to have Sequel or something like that which requires a stronger programming background to utilize.  Simpler is better; however, a simple front end usually requires a more complex back-end.  Invest time to find the “right” one(s).

3. File tables – It shouldn’t be an Easter egg hunt to find the right files.  Put together a map/ cross-reference of your files.

4. A business sense – You can hire a data ninja, extra the perfect data and yet still have lousy decision-making abilities if you don’t add a business element into the mix.  Does the data make sense?  You’d be surprised how often I’ve received reports which were millions of dollars off.  No one gave it a logic check.

5. Less is more – This entire process is far from a no-brainer to set up successfully.  Why waste time on developing 25 reports when 5 metrics tell you everything you need to run the business.  And focus your high-skilled IT / business combination resources as they are hard to find.



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Gain an Edge with S&OP

February 13th, 2014

Sales & Operations Planning (S&OP) can give your business an edge over the competition – minimal investment in resources to yield substantial results! Although S&OP which balances demand with supply has been around for a long time, I’ve seen interest in this concept increase as businesses are looking for ways to leapfrog the competition in today’s new normal business environment.

In the new normal, we must be better than we’ve been in the last several decades just to maintain our market position. Customers are demanding more for less with significant improved service levels and quicker lead times. How can we achieve this? Lean? Six Sigma? Sure, all of these types of initiatives are important; however, they have become an assumption – necessary for survival. Instead, we must find new ways to stand out in the crowd. Why not renew an old concept that will give us an edge? A few keys to success with S&OP include: 1) Executive commitment. 2) Collaborate. 3) Simplify.

1. Executive commitment – There is no point in wasting even a dollar or a minute in S&OP without executive commitment as it is cornerstone to success. In the process of balancing demand with supply and syncing up all the areas of your business around one set of objectives, many conflicts and strategic decisions arise. Thus, without executive commitment, you’re bound to dead head right into a wall. And, as I’ve seen multiple times, if you start a major initiative like S&OP, start to gain momentum and then hit a wall, it is worse than not starting at all.

SIOP S&OPFor example, in one mid-sized manufacturer, we implemented a simplified S&OP to better align all business functions. Soon, a key conflict arose between Engineering and Production in terms of which area would have priority in the production schedule. Because we had executive commitment, we were able to get the CEO in the loop and resolve the conflict so that we could achieve significant results – decreased inventory levels and improved efficiencies while supporting the new product launch trials.

2. Collaborate – In balancing demand with supply, the key to success is in collaboration and teamwork. Undoubtedly, there will be several roadblocks to work through in aligning all the functional areas of the business.

For example, typically, production prefers longer runs of the same product. The sales function prefers lots of inventory and variety to choose from. Finance prefers low levels of inventory to free up cash flow. R&D prefers to trial whatever they need whenever they need it. And the list goes on. Thus, it is important to bring all functional areas into the loop upfront and rally everyone around the long term objective to balance demand and supply in such a way to maximize the value of the business.

3. Simplify – In my experience in working with all types and sizes of organizations across multiple industries and globally, the most common roadblock to success is to add too much complexity. Of course, it is tempting to add this feature and that bell and whistle; however, it can lead to a web of complexity that you get lost in. Soon, you’ll see your competition passing you by with a no-frills S&OP process.

For example, in one S&OP implementation, the team got caught up in developing a complex process and system to support the ultimate S&OP theory yet lost sight of the end goal. In the end, we threw out theory and complexity in favor of a pencil and paper and common sense – and achieved vast results! In the new normal, cash flow and customer service are vital to success. There is little else that can achieve as significant a result as implementing S&OP, and it costs nothing. Why not give it a try?

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Lisa Anderson presents Sales, Inventory & Operations Planning (SIOP): How to Drive Revenue, Profitability and Cash Flow to give your business an edge over the competition with minimal investment in resources to yield substantial results! Learn how Lisa uses SIOP to balance demand with supply and leapfrog the competition in today’s new normal business environment.


Lisa Anderson - The Manufacturing Connector





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The Amazon Effect

February 11th, 2014
How can you achieve the Amazon effect? It starts with exceptional customer service.

How can you achieve the Amazon effect?

Although I’ve been mentioning the Amazon effect a lot lately, I thought it deserved it’s own priority. It’s become the phrase that means “exceptional service” (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones).

It syncs up 100% with what I’m seeing at my manufacturing and distribution clients. Customers are no longer satisfied with on-time deliveries, they want reduced lead times and partnership type service. The norm in several industries such as aerospace is for the supplier to manage deliveries for the customer, keeping the customer at high levels of service with minimal inventory. How can you achieve the Amazon effect?

  1. 24/7  – e-commerce is an assumption for all types of business. Customers should be able to review products, look up order status etc. anytime.
  2. Extra mile service – How special do you feel when you interact with your supplier? Have you ever gone into a high end restaurant and requested an item they did not have in stock? Did someone run to a competitor to get it for you?
  3. Rapid delivery – You cannot get much faster than same-day delivery! How about Sunday deliveries? Will your employees answer the phone for the customer that calls after the end of their day?
  4. Collaborative programs – What is better than taking over the job for your customer? Keep them supplied with the right product in the right place at the right time and make it seamless to them. What’s not to like?
  5. Suggestions of value – Customers think they know what they want but often do not know what they need. How can you give them more than they expect (or a better solution than they imagine) that aligns with their unspoken (or not-yet-thought-of) needs?
  6. FriendlyAs obvious as this seems, it doesn’t always occur. Do all of your employees act as if every customer, supplier and colleague is a key customer?


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