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Lisa Anderson, Manufacturing & Supply Chain Expert Highlights Proactive Backlog Management as a Keystone for Elevating Customer Service in Manufacturing

CLAREMONT, CALIFORNIA – November 20, 2023 –  In a business landscape characterized by unprecedented business volatility, maintaining stellar customer service emerges as a critical differentiator for companies navigating the ebbs and flows of the current market. Manufacturing and Supply Chain Consultant Lisa Anderson, MBA, CSCP, CLTD and President of [...]

2023-12-09T22:47:07-08:00November 20, 2023|Categories: Demand Planning, Manufacturing, Press Releases, Production & Inventory Management, Replenishment, Distribution & VMI Planning, Supply Chain Planning|Tags: , , , , , , , , |
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Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]

2024-03-29T23:37:52-07:00August 3, 2023|Categories: Customer Service, Supply Chain Briefing, Supply Chain Management|Tags: , , , , , |
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Production Scheduling Best Practices Drive Increased Customer Service, Operational Efficiencies & Inventory Turns

Manufacturing has struggled to produce what customers want on-time without spending a fortune and tying up excess cash unnecessarily in the wrong, "just-in-case" inventory. It is a tough environment spiraling out of control with supply chain chaos.
2024-01-21T21:34:51-08:00July 8, 2022|Categories: Manufacturing, Production & Inventory Management, Production & Materials Planning, Supply Chain Planning|Tags: , , , , , , , , , , |
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Customer Service – The Customer is Always Right

NxtGen Nexus: The Importance of Customer Service "Employees follow people, not companies. Are you investing in leaders, and are your leaders leading?" comments Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc.
2024-02-13T22:47:56-08:00June 28, 2022|Categories: Customer Service, In The News|Tags: |
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The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.
2024-01-21T21:43:35-08:00June 10, 2022|Categories: Customer Service, I've Been Thinking|Tags: , |
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Proactively Addressing Global Events to Grow Market Share & Ensure Seamless Customer Service Using S&OP

We have gone global and live in an interconnected world, therefore events around the world disrupt the global supply chain and impact local customers. Whether its the shutdowns in Shanghai due to the pandemic, the Russia-Ukraine war, concerns about port delays due to the upcoming union negotiations at the [...]

2023-09-19T22:29:41-07:00May 2, 2022|Categories: Global Trade, Geopolitics, & Import/ Export, SIOP - S&OP, SIOP Planning & Execution, Supply Chain Trade & Logistics|Tags: , , |
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How Customer Service & Retention Directly Impact Profits & Performance

June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' perceptions [...]

2024-02-16T20:25:23-08:00June 11, 2019|Categories: Customer Service, Supply Chain Briefing, Supply Chain Management|Tags: , , |
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Why Customer Service Trumps All!

Start with building a customer service culture with your employees to give your clients reason to come back and refer you to others. Although we work on many topics impacting manufacturers and distributors, we have found that the most popular - and vital - is customer service. Prior to [...]

2023-09-16T17:48:33-07:00September 26, 2016|Categories: Customer Service, Supply Chain Management|Tags: , |
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Staples & the Power of Customer Service

August 11, 2016 When I've needed customer service the most, Staples has been there!  A while back, my house burned down.  When that happened, the manager of the local Staples went WAY out of her way to help dig up old invoices to assist with the arduous accounting process. [...]

2023-09-17T07:35:34-07:00August 11, 2016|Categories: Customer Service, I've Been Thinking|Tags: |
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