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Lisa Anderson, Manufacturing & Supply Chain Expert Highlights Proactive Backlog Management as a Keystone for Elevating Customer Service in Manufacturing

CLAREMONT, CALIFORNIA – November 20, 2023 –  In a business landscape characterized by unprecedented business volatility, maintaining stellar customer service emerges as a critical differentiator for companies navigating the ebbs and flows of the current market. Manufacturing and Supply Chain Consultant Lisa Anderson, MBA, CSCP, CLTD and President of [...]

2023-12-09T22:47:07-08:00November 20, 2023|Categories: Demand Planning, Manufacturing, Press Releases, Production & Inventory Management, Replenishment, Distribution & VMI Planning, Supply Chain Planning|Tags: , , , , , , , , |
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Effective Backlog Management to Rapidly Improve Service

Customer service has suffered in the last few years. Yet providing a superior customer experience is paramount to success especially during these turbulent times of volatility, uncertainty, complexity and ambiguity (VUCA).
2024-03-29T23:31:24-07:00October 11, 2023|Categories: Customer Service, Supply Chain Management|Tags: , , , , , |
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Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]

2024-03-29T23:37:52-07:00August 3, 2023|Categories: Customer Service, Supply Chain Briefing, Supply Chain Management|Tags: , , , , , |
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Scheduling Best Practices to Improve Service & Performance

The best companies focus on production scheduling. Even though Production Schedulers aren't typically highly paid positions, the function will make or break your ability to serve customers, improve operational performance and accelerate cash flow. Thus, it should be a key priority if you want to achieve profitable growth.
2023-09-19T21:07:15-07:00May 1, 2023|Categories: Manufacturing, Production & Inventory Management, Production & Materials Planning, Supply Chain Planning|Tags: , , , , , , |
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Logistics Planning Best Practices to Drive Service & Profitable Growth

We live in a supply chain disrupted world, and there is no end in sight. It started with the pandemic as the global supply chain got out of alignment. The 'right' inventory wasn't in the 'right' place at the 'right' time to support basic needs let alone nice-to-have items. [...]
2023-09-19T17:57:39-07:00August 29, 2022|Categories: Replenishment, Distribution & VMI Planning, Supply Chain Planning|Tags: , , , , , |
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Production Scheduling Best Practices Drive Increased Customer Service, Operational Efficiencies & Inventory Turns

Manufacturing has struggled to produce what customers want on-time without spending a fortune and tying up excess cash unnecessarily in the wrong, "just-in-case" inventory. It is a tough environment spiraling out of control with supply chain chaos.
2024-01-21T21:34:51-08:00July 8, 2022|Categories: Manufacturing, Production & Inventory Management, Production & Materials Planning, Supply Chain Planning|Tags: , , , , , , , , , , |
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Customer Service – The Customer is Always Right

NxtGen Nexus: The Importance of Customer Service "Employees follow people, not companies. Are you investing in leaders, and are your leaders leading?" comments Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc.
2024-02-13T22:47:56-08:00June 28, 2022|Categories: Customer Service, In The News|Tags: |
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The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.
2024-01-21T21:43:35-08:00June 10, 2022|Categories: Customer Service, I've Been Thinking|Tags: , |
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Material Planning Best Practices to Proactively Manage Cost & Service

Since the pandemic, it has been a constant battle to ensure material availability, let alone to proactively manage cost and service. Even the most proactive and successful clients have experienced brief shortages of key materials and extended lead-times. The rest have been plagued with these issues.
2023-09-19T19:29:05-07:00June 2, 2022|Categories: Manufacturing, Production & Inventory Management, Production & Materials Planning, Supply Chain Planning|Tags: , , , , , , , , , , , |
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Replenishment Planning Best Practices to Improve Service Levels, Logistics Efficiencies, and Inventory Turns

Improving OTIF and Reducing Cost and Inventory Every client wants to support growth goals while improving service levels (OTIF, on-time-in-full), operational efficiencies and inventory turns. These are timeless objectives for every planner. During the pandemic, the priorities shifted to service levels because clients struggled to keep up with dramatic [...]

2024-01-24T21:01:07-08:00May 2, 2022|Categories: Distribution & Warehousing, Replenishment, Distribution & VMI Planning, Supply Chain Planning, Supply Chain Trade & Logistics|Tags: , , , , |
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