Category: Profit through People

Where is the Toilet Paper?

April 6th, 2020

I started receiving calls after the lockdown with the key question on reporters’ minds, “Where is the Toilet Paper?”. Thus, I thought I’d share a few conversations with you. First, I was on Rip City Sports Radio about just this topic. It was a lot of fun! I love the fact that we talked about toilet paper on sports radio!

Next, I was on Supply Chain Chats on the supply chain implications of coronavirus. Of course, we talked about toilet paper as well, and we went into more detail about the supply chain impacts and potential lasting effects.

Last but not least, toilet paper is also of keen interest in written news. I was quoted by the Santa Clarita Valley Signal on “Restocking shelves amid the novel coronavirus” and I’m thrilled to be quoted in a positive article related to toilet paper by Courthouse News Service, “Texas Grocery Chain Does a Bang-Up Job Against Coronavirus“.  Did you ever think we’d have so many conversations about toilet paper?One Tip to Implement This Week:

I’m in the process of putting together a whitepaper / e-book on successfully navigating the manufacturing and supply chain impacts of coronavirus, and so stay tuned. With that said, all the conversation about toilet paper brings up the significant impact of spikes in demand on the supply chain. We have been schooled for quite some time to think about lean philosophies. If you took that literally, you would be out of toilet paper almost immediately as supply shortages arose due to the spike in demand.

Thus, my first tip is to remember common sense. Don’t take any concept literally or 100%. It doesn’t matter if it is good or bad, anything in extreme is likely to have gaps. Instead, listen to the experts and apply common sense for your situation, your team, your family etc.  As my brother said, I guess this is when his hoarding tendencies come in handy! But, of course, hoarding in general creates a new set of problems.

Stay safe and healthy. We continue to post coronavirus resources, write blog articles on navigating coronavirus as well as “beyond lockdown” strategies, and we are sponsoring APICS Inland Empire‘s “Navigating Through Volatility” webinar series. Join us and learn more here. As an executive director of SAC, we are also hosting a “Thriving Through Ambiguity” webinar series with a nominal fee for non-SAC members. Let us know if you have topics you’d like addressed. We would love your feedback.



Coronavirus & Economic Impacts

April 1st, 2020

After concern about health and safety is worry about the economy and our livelihood. Thus, we thought we’d address this topic with the latest information by the experts….and a few of our thoughts thrown in for good measure.

According to the economic update by the Inland Empire Economic Partnership, “When Will We See the Light at the End of the Tunnel?“, we are headed into a recession (not surprisingly), but all hope is not lost! In essence, the report talks about two scenarios.

  1. Optimistic scenario: It assumes a decline in infections by early April with the virus under control by June, passing of the stimulus package, existing medications adopted to treat the serious effects and a vaccine ready within a year. In this case, we’ll go into a recession but the economy will start turning up in the 4th quarter or at least by the first quarter of 2021. It will be a V shaped downturn.
  2. Pessimistic scenario: In essence, the assumptions above do not come true, and the vaccine takes 18 months to develop. Certainly, the outlook isn’t as rosy with this scenario, and there won’t be a recovery in 2020.

We all hope the optimistic scenario is the likely outcome. As the report states, the Wall Street Journal surveyed 34 professional economists and categorized them into “pessimistic”, “baseline” and “optimistic”, and the IEEP “optimistic” outcome is more in line with the Wall Street Journal “pessimistic” outcome, and so this signals hope.

As it relates to businesses, non-critical businesses are certainly going to struggle until the coronavirus is under control. In several states, these non-critical businesses are shutdown. In some cases, employees have been let go; others furloughed; some are working remotely if feasible and some are finding creative ways to keep the business running or are changing directions as best as possible. Clearly unemployment claims are surging.

With that said, more opportunities are born during recessions than any other times so keep your eyes open. For example, perhaps you can tweak your products so that you can supply some critical products during this period. Or, perhaps you can develop a new product that can launch as soon as businesses are re-opened. Or have you thought about a new service that could make you stand out from the crowd as businesses start to ramp up? Or how about stealing top talent? I just love the story of a CEO of one of my clients. He hired a talented engineer during the Great Recession when he was let go and no one else was hiring, and that resource helped him excel to first in his market following the recession.

For those businesses considered critical, the picture is a bit brighter. For example, I am working with a food bar manufacturer, and people are stockpiling food bars. Thus, volume has spiked for food bars sold through grocery stores and Costco. In their case, it has trailed off for weight management bars and so they have a mixed bag. Certainly, toilet paper manufacturers cannot keep store shelves stocked! Medical products are also in high demand.

The $2 trillion dollar stimulus package was signed into law. There is assistance for individuals, businesses and workers. We are continuing to post resources to explain the benefits. I thought this article did a good job in describing the stimulus benefits (thanks CLA), and there is loan availability and forgiveness included as well. Stay tuned for updates on our coronavirus resources webpage.

Stay tuned with our coronavirus resources webpage. We will continue to add the latest economic forecasts, stock market analyses and more. However, instead of fretting about the future, take a step back (after all, you are probably in lockdown) and think about how you should reposition your business for the future. It is an opportune time to rethink strategy. If you’d like help to discuss further, please contact us.

Did you like this article?  Continue reading on this topic:

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Your People During the Coronavirus Pandemic

March 31st, 2020

During the coronavirus pandemic, your people should be top priority. As we always start with safety, this situation should be no different. Figure out how to prepare your workplace. Revise policies, meetings, and critical work so that you can follow social distancing requirements and keep your employees as safe as possible. Be proactive, and know how to deal with whatever situations arise. This is where top notch trusted advisors will prove valuable and supplement your leadership team and HR resources.

Beyond safety, think about how you can lessen the negative impacts your employees are suffering. Can you be more flexible in scheduling hours or staggering shifts so that you can accommodate for children at home and other complications? Can you provide resources to help employees deal with stress and other issues?

If you are not considered a critical business, how can you navigate for the best for your employees and your future? There are several options: lay off your employees, furlough your employees, keep your employees and reorient them to innovation and virtual work, and more. Unfortunately, none of the options are easy; however, how you handle this situation (and what you do while the shutdown is underway) will have a significant impact on your future business.

Beyond your employees, how are you handling your supply chain partners, trusted advisors and other partners? Are you proactively communicating? Just as we’ve never seen a business with unhappy employees and happy customers, we also haven’t seen a business with a disgruntled supply chain with happy customers. Have confidence that people will rise to the occasion, and proactively communicate and coordinate. There has never been a better time to stand out from the crowd as a go-forward partner as there is now. Remain calm and lead the way to future growth and success.

We will continue to post resources to help clients and colleagues navigate the HR and organizational development challenges associated with this unprecedented situation. We are also participating in local, state, national and global sessions to be able to bring information, ideas and best practices to you. Please feel free to contact us with requests for information, resources and advice to move forward during these challenging times.

If you are a consultant, coach or entrepreneur, our Society for the Advancement of Consulting organization is hosting a “Thriving Through Ambiguity” webinar series which is included in membership, and we are offering a discounted price for new members during this crisis (use code THRIVE-NOW). We have an exceptional speaker lineup to help you thrive through ambiguity.

If you are in manufacturing and supply chain and want to learn more about how to successfully navigate these turbulent times, check out our coronavirus blog articles, videos and podcasts. Additionally, LMA Consulting is sponsoring a webinar series, “Navigating Through Volatility” for the Association for Supply Chain Management (ASCM/ APICS) Inland Empire Chapter. We are offering this as free to our members, symposium panelists, sponsors, and business partners. Learn more and register here. We have an outstanding speaker lineup to help you navigate through volatility for both your organization and your personal career.

Please send feedback, ideas and resources that we can share with our newsletter subscribers. We will not win this battle alone; however, we can win together!

Did you like this article?  Continue reading on this topic:

Coronavirus: Resources for Businesses & Individuals

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Request for Help & Creativity for Manufacturers

March 30th, 2020

Since I relate to several different manufacturing and supply chain organizations, I’ve seen several requests for our expertise. Thus, I am passing them all on so that we can help fight this coronavirus by pulling together our resources and expertise. We are in a new world and need to think innovatively and collaboratively.

Here are the top requests:

  • Thomas Link if you think you might be able to help manufacture critical products
  • Federal Government Request for volunteers who can donate , provide and/or produce large scale quantities of critical supplies
  • Survey for the Inland Empire Economic Partnership
  • Local contacts (Curtis Compton of San Bernardino County) are also interested in if you can help by retooling, repurposing, or supporting manufacturers of safety equipment.
  • CMTA survey – they will have surveys every so often on their coronavirus webpage.

What Should We Consider and/or What Impacts Could Arise?

Collaboration is no longer a fluffy topic. In fact, it can be the difference between life and death. And we all have the opportunity to have a meaningful impact. We just need to figure out how.

If you are in manufacturing, supply chain or technology, think about what you have to offer. Perhaps you can retool or repurpose. It is heart warming to see that several companies are already doing just that. Or perhaps you have unique skills that are portable to critical industries.  Perhaps you could help critical industries with your expertise. Perhaps you can help connect vital resources to critical industries. Put on your thinking cap and email us or use one of the links above to share your ideas.

And please remember, keep focused. Try not to panic. Look for solutions and don’t be deterred by roadblocks. We are constantly updating our coronavirus resources webpage and so please feel free to share the information and please keep us in the loop of any resources we should add. Feel free to contact us if we can help you during these unprecedented times.



Coronavirus: Resources for Businesses & Individuals

March 20th, 2020

What else could we be thinking about this week?!?!

Of course, the coronavirus is top of mind. I met with a group of top notch trusted advisors yesterday (via Zoom) and we shared resources. We had trusted advisors including CPAs, attorneys, HR consultants, bankers, insurance providers and many more. Because it was so valuable for each of us, I wanted to share these resources with you. Click here

We will continue to add links with valuable information in each section. For example, there are articles on FAQs for employers, working remotely, how to keep your sales team motivated and several more. We will continue to add articles as well.

Now that the basics are covered, I’ll also be adding manufacturing and supply chain specific articles and videos. Stay tuned here.

One Tip to Implement This Week:
Although the news is quite unsettling, the key is to follow the guidelines for social distancing, be extra careful but do NOT stop.

Some of our clients cannot keep up with the volume (for example, food processors/manufacturing).  Some have seen a quick slow down (for example, those supporting schools).  Others are concerned with the 90-120 day likely slooooow down from China (The latest reports show that China is back up to around 50%; yet, it depends on your unique situation as some are 70-80% and others much worse) and some are seeing a mixed bag.

No matter your situation, there are strategies you could use to move forward successfully. Spring into action!

Of primary focus is to get in touch with your supply chain. Talk with customers and suppliers. Don’t just stop there. Find out about your customers’ customers and your suppliers’ suppliers. Understand your landscape and put action plans in place. There was never a better time to extend a helping hand into your supply chain. We’ll talk about many more actions in a special series to be launched in the next few days but start here.

Last but not least, it is a stressful time for many and please try to remember with each interaction!