Category: Organizational Development

A 98 Year Old’s Wisdom & the Toltek Agreements

October 16th, 2019

When visiting my best friend’s mother who is 98 years old, a challenging topic arose. She is the sharpest 98 year old (and can easily give any 20 or 30 year old a run for his/her money) I’ve met.  She has fabulous stories and spouts wisdom to boot! At this juncture, she brought up the 4 agreements of Toltek wisdom which turned out to be a great response.

The Toltek agreements are as follows (which, of course, she cited off the top of her head):
1) Be impeccable with your word.
2) Don’t take anything personally.
3) Don’t make assumptions.
4) Always do your best.

I thought these were brilliant in their simplicity. Don’t you? What makes the story even better is that my best friend’s late father found these in a book that he brought home from the alley. He just loved to find ‘gems’ in the alley in Balboa to give to family and friends, to fix up to give to the poor and to use/read.

One Tip to Implement This Week:
Growing up, my parents and especially my mom made it clear that so long as we did our best, that was what counted. Win or lose, it didn’t matter. I have always lived by this wisdom.  Now, I see that that it is Toltek wisdom! Beyond this piece of advice, I have to say that a lot of my success stems from all four of these agreements. So, it is something to ponder.

The next time you think your peer is creating extra work for you on purpose or isn’t returning your calls and ignoring you, remember the rule, “Don’t take it personally”. Most likely, it has absolutely nothing to do with you. We have all been there when we assume the worst.  I can say that 80%+ of the time I catch myself thinking these thoughts, they turn out to be only in my mind.

We have all heard the advice to not make assumptions but do we consciously think about what assumptions we make daily? Perhaps we should start! And how about speaking with integrity? We all think this is the rule. Yet, how often do we find colleagues we are confident speak impeccably? Not often enough! I found when in my VP of Operations & Supply Chain role that it is probably the #1 ingredient in success. Once my team knew they could count on what I said, they turned a corner to high productivity and engagement.

I think these topics relate to the skills gap. After all, how many leaders do we find with these attributes?

Please help us determine the current state of the skills gap by taking our survey

 



How to Keep Your Team Engaged

August 31st, 2019
Every client is concerned about how to engage the team. Some executives are thinking about how to ‘keep good people’, others are thinking about how to enable ‘smart people to share what they know’, and still others know they need engagement to ensure customers are happy and bottom line business results occur.
According to Gallup, there is some positive news in that engagement is on the rise and is at an all-time high of 34%. With that said, there is such a long way to go to fully leverage already existing assets – our people! Time and again, the most successful companies actively engage employees in their work. The actively disengaged is down to 13% while ‘not engaged’ is 53%.
A few ideas to consider:
  • Tie each person’s work to the result (for the company, customer etc.) – Wouldn’t you like to know WHY you are doing something?
  • Take each employees’ ideas into consideration – Simply asking can go a long way if you truly care about the answer.
  • Don’t treat each employee the same – don’t we each have different goals and interests?
  • Are you developing your employees? – a little investment into your employees can go a long way.
  • Do you address poor performers? – one of the biggest issues we see if letting poor performers carry on. Everyone knows it and is less motivated. Why not just proactively address? Provide an opportunity and swiftly address if necessary.


Manufacturing Summit Recap: Innovation & Top Talent

August 27th, 2019
My videos from the Manufacturing Summit, had key themes along with insight into the exciting opportunities for the Inland Empire and advanced manufacturing and how it all tied in with LMA Consulting’s “2019 Predictions from Manufacturing & Logistics Executives” document.

 

I’ve included the quote from Roy Paulson, president of Paulson Manufacturing to kick us off on the state of manufacturing. As Roy says, US manufacturers are thriving and will continue to thrive, assuming they have a focus on innovation.
Innovation is one of the key themes that emerged from the keynote speakers at the summit from Fender and Tesla as well as through the innovation award winners. Going hand-in-hand with innovation is a focus on people. Listen to my recap about the summit and what’s relevant to manufacturers today:
As Lance Hastings, CEO of California Manufacturing & Technology Association said at the summit, the Inland Empire is thriving. There was greater growth in the Inland Empire than any other area of California.  However, far more impressive than that is that the IE beat out the nation (in a state that typically isn’t too keen on manufacturing).
The Brookings Institute agreed with the conclusion in their recent study on the Inland Empire. One of the key recommendations was to create a consortium for advanced manufacturing and logistics success. You’ll be hearing more about this exciting, once-in-a-lifetime opportunity in the coming months. In addition, Governor Newsom is supportive of this path forward and so we are ‘jumping on it’.
If you are interested in staying in the loop on this initiative, please email me so I can add you to the distribution list.


Sequoia and the Power of Silence

August 8th, 2019

My best friend from high school and college was in town recently and we went to Sequoia National Park. First, I must say, what a ride to get to Sequoia on winding, mountainous roads! Once we arrived, we went to the ‘Trail of 100 Giants’, and it was impressive! These Sequoias were over 1500 years old, and gigantic. The largest tree has a diameter of 20 feet and is over 220 feet high.

Yet what stood out was the power of silence. You could hear the rustle of the wind in the trees. It sounded similar to sitting by the ocean. It certainly was a calming and humbling experience as the silence and the sounds of nature overpowered everything else.

Have you ever thought about the power of silence? Do you find it to be more effective than 1000 words? In a business setting, silence can speak volumes…

One tip to implement this week:
We all hear the advice to stop and listen.  Yet, how often are we thinking about silence? The most powerful speakers know the power of silence. The dramatic pause will emphasize just the right words. Certainly the best actors use this technique expertly, and we are putty in their hands!

Or have you thought about how not answering immediately answers the question? For example, at one client, I admit that after a particularly grumpy executive who didn’t want to support our project told me that he didn’t think consultants were valuable and didn’t want to talk to me to answer my questions, I was silent because I was thinking about how to respond that would be productive. Sometimes, it is better to be lucky than brilliant! In this case, since I didn’t respond quickly, he ended up filling the proverbial silence (since we weren’t communicating in person) and came back to me and agreed to do exactly what he just said he wouldn’t do. A light bulb went off that there is power in silence!

Silence is extremely valuable in negotiations. Have you noticed that whoever is silent gains the upper hand? That’s because we are typically uncomfortable with silence and rush to fill the gap. Next thing we know, we’ve given away more power and information than we intended, and we are behind in the negotiation. Yet I have to say, silence used as a manipulative strategy will not achieve your intended result. People will pick up on whether you are genuine or not.

Consider silence instead of a long response the next time you are going to open your mouth in a high stakes communication. Let me know how it turns out.



How Any U.S. Company Can Survive a Trade War with China

August 5th, 2019

 

With all that is going on with China in terms of trade wars, currencies, natural resources and more, it begs the question of what we should be thinking about doing business with China. Is it prudent?

Thanks to APICS Inland Empire and International Business Attorney and expert, John Tulac, we are sharing APICS-IE’s webinar on “How any Company Can Survive a Trade War with China”.

Note: The webinar is about 60 minutes.

What Should We Consider and/or What Impacts Could Arise?
We should be aware and considering potential impacts on our business. Think about any direct ties to China with supply as well as indirect ties with our extended supply chain. Undoubtedly, everyone has at least an indirect tie to China, and so we all better think about impacts and implications!

Stay on top of trends and highlights. Get involved with organizations such as APICS-IE to participate in events and network with resources. For example, make plans to join our semi-annual symposiums where we feature an  executive panel and networking opportunities.  Mark your calendar for our Fall 2019 Symposium on “Collaborating for Advanced Manufacturing & Supply Chain Success“.

Also, contact experts such as John Tulac to help navigate more complex situations. Remember, a penny saved that costs you thousands and hundreds of thousands down-the-line is by no means “a penny saved”.

Certainly, the topic of trade wars relates squarely in the resilient supply chain camp. If you are interested in a resilient supply chain assessment, contact us. You’ll find more information on these types of topics on our resilient supply chain series.