Interview with Fender Guitar Executive

February 7th, 2020

Can people and robots work side-by-side? It seems to be the hot topic lately.  Fender Guitar’s Senior VP of Operations, Ed Magee and I talked about talent, technology and transition after the Manufacturing Summit. At Fender, skilled craftsmen and craftswomen are critically important.  Yet, Fender also automates where it makes sense. Technology working hand-in-hand with your #1 asset, your people, can assist in improving the craftsmanship, as well as safety. Ed considers training and development to be a key to success.

We also talked about potential recessions and disruption. Certainly, in today’s Amazon-impacted environment with global volatility, there will be continued ebbs and tides to navigate. Ed mentioned the importance of creating community and flexibility. Invest in your employees during times of boom AND bust. Don’t be afraid of the cycle and keep the lessons in mind as you think through your business cycle, and you’ll future-proof your manufacturing operation. Maintain focus, don’t cut back on training and development when everyone else does and you’ll be likely to speed by the rest.

Watch our interview to learn more and gain a few insights. What are you doing to future-proof your manufacturing operation and related supply chain? What should you be doing? Ed and I concur. If you aren’t starting with your people, nothing else will matter.

No matter how high tech key clients go, the most successful and sustainable clients accompany high tech with high touch. You’ll gain some strategies for people in our Profit through People archives as well as with our new LMA-i, LMA-Intelligence series, Future-Proofing Your Manufacturing & Supply Chain. Contact us to discuss further.

 

 



U.S., China Sign Historic Phase One Trade Deal

February 3rd, 2020

According to the National Association of Manufacturers press release, the U.S and China trade deal is an unprecedented phase one win for manufacturers.  Previously the NAM CEO lamented that “China has proven one of the most troubling markets in the world for manufacturers, due to its lack of commitment to free markets, fair competition and reform.” Thus, this statement was high praise for the deal, “It is a remarkable turning point for manufacturers, with the unprecedented and enforceable commitments on critical intellectual property protections to which China has agreed.

There are a myraid of issues in trade with China for manufacturing, and there is debate whether “phase one” went far enough or too far (as both extremes exist); however, according to my recent discussions with international business attorney and China expert John Tulac on future-proofing your manufacturing supply chain, there is quite a bit of risk in China to navigate.

What Should We Consider and/or What Impacts Could Arise?

Certainly this trade deal relates back to tariffs. Of course, the U.S. agreed to cut tariffs of $120 billion in Chinese goods by half. They also held off on tariffs in December with expectation of the trade deal. Not surprisingly, economists expect this to positively impact growth.

According to a Wall Street Journal article, China agreed to ramp up purchases of U.S. goods and services by $200 billion over the next 2 years. Agricultural products will go up by $32 billion over that period, and China agreed to steps that will provide market access for dairy products, poultry, beef and more.

Most importantly to many manufacturers, there is strong language preventing thefts of trade secrets. That is certainly a huge frustration to manufacturers! We definitely aren’t too comfortable relying upon this but it can be seen as progress and eases some concerns. There is also agreement to create a dispute resolution office as well as to not manipulate currency. The bottom line is there is a host of positive outcomes and progress which provides a base to build upon.

By no means should we jump on expanding manufacturing in China as there are plenty of issues of concern. With that said, this trade deal might provide time for you to evaluate what will make the most sense for your business objectives while reducing negative impacts of tariffs. As costs have gone up in China and working capital increases in importance, manufacturers are starting to look at moving operations closer to customers to support quick turnarounds and a superior customer experience. Technology might provide a strategic advantage with 3D printing, AI, IoT, robotics and more. Commodity products with minimal freight costs are moving to other low cost countries. For example, Vietnam loves manufacturing and is rapidly expanding. There are plenty of options to ponder.

At a minimum, continually re-evaluate your supply chain road map and think through related impacts. These topics certainly relate to our new LMA-i, LMA-Intelligence series including the Amazon Effect, the Resilient Supply Chain and Future-Proofing and contact us if you’d like an assessment path-forward plan to accelerate your bottom line and customer performance.

 

 

 



Manufacturing Expert, Lisa Anderson, Gauges Last Decade Advancement to Position the Next

January 31st, 2020

CLAREMONT, CALIFORNIA – January 29, 2020 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., reaffirms that advancements in manufacturing during the 2010’s has positioned manufacturing for exponential growth in the 2020’s. LMA Consulting Group works with manufacturers and distributors on strategy and end-to-end supply chain transformation to maximize the customer experience and enable profitable, scalable, dramatic business growth.

“There was so much advancement going on in manufacturing during the last decade that it is almost a blur.  The Amazon Effect, Skills Gap and Digital Revolution have all uniquely impacted manufacturing and the supply chain,” Ms. Anderson comments.

The Amazon Effect has pushed manufacturers to accommodate ecommerce-like orders – more frequent and smaller.  Rapid delivery has also become the new normal.  “The Amazon effect highlighted the need to raise the bar on the customer experience. 24/7 accessibility, customized product and service with a quick turnaround and easy returns have become commonplace, creating a shift in inventory strategy and an increased interest in advanced manufacturing,” she said.

The Skills Gap has grown over the last decade, exacerbated by the low unemployment rate.  “Manufacturers are in a perfect storm, the Baby Boomers with a significant knowledge-base are retiring at the rate of 10,000 a day.  That, coupled with the advancements in technology that have changed the types of jobs in the sector, make it difficult to find the right people with the skill sets needed,” she noted.

The Digital Revolution transformed manufacturing. “There was little ramp up to 3-D printing, IoT (Internet of Things), Artificial Intelligence (AI), Robotics and Automation.  It was almost like one day they were proven and appeared.  This took many by surprise and was a little intimidating.  Yet, those who have taken time to integrate digitization into their organization are already seeing results,” she said.

In 2020, the customer experience and future proofing manufacturing and the supply chain will fast-track proactive manufacturers to stand ahead of the competition and position them for exponential growth. “There are opportunities to export. And, while in the last decade we thought outsourcing overseas was the answer, the trade wars and tariffs along with recent requirements that China put into place has been giving manufacturers pause. Future-proofing requires looking at the business at 360° and driving change,” she concluded.

Ms. Anderson was recently appointed to the Department of Commerce, District Export Council of the Inland Empire. Her collection of 2020 Predictions from Manufacturing & Logistics Executives will be released in February 2020.

About LMA Consulting Group – Lisa Anderson, MBA, CSCP, CLTD

Lisa Anderson is the founder and president of LMA Consulting Group, Inc., a consulting firm that specializes in manufacturing strategy and end-to-end supply chain transformation.  She focuses on maximizing the customer experience and enabling profitable, scalable, dramatic business growth. Ms. Anderson is a recognized Supply Chain thought leader by SelectHub, named a Top 40 B2B Tech Influencer by arketi group, 50 ERP Influencer by Washington-Frank, a top 46 most influential in Supply Chain by SAP and named a top woman influencer by Solutions Review. She recently published, I’ve Been Thinking, 101 strategies for creating bold customer promises and profits. A regular content contributor on topics including a superior customer experience with SIOP, advancing innovation and making the supply chain resilient, Ms. Anderson is regularly interviewed and quoted by publications such as Industry Week, tED magazine and the Wall Street Journal.  For information, to sign up for her Profit Through PeopleTM Newsletter or for a copy of her book, visit LMA-ConsultingGroup.com.             ###

Media Contact
Kathleen McEntee | Kathleen McEntee & Associates, Ltd. | p. (760) 262 – 4080 | KMcEntee@KMcEnteeAssoc.com   



Amazon Kicks off the New Year by Creating Disruption

January 30th, 2020

According to a Bloomberg article, Amazon kicked off the New Year by creating disruption. They have abruptly stopped buying products from some of their wholesalers, looking for ways to bypass wholesalers or push the cost to down the chain and increase profit. If your business depends on Amazon, hopefully you have been future-proofing your manufacturing and supply chain operations.

If not, you might be in a world of hurt! With that said, if you are heavily dependent on any one customer or supplier, you are in a risk-ridden situation.  It makes me wonder whether FedEx’s move away from Amazon was brilliant or whether they took on too much risk moving away from Amazon. Listen to a recent video where I refer to this topic. Are you taking these types of strategic questions into account in your 2020 plans?

What Should We Consider and/or What Impacts Could Arise?
Although the impact is obvious to wholesalers cut off by Amazon, the impacts are more widespread than that. Will Amazon be able to go direct to manufacturers? Will they be able to increase profits by squeezing their supply chain without impacting service? What happens, if that isn’t as easy as it appears? Will customers just wait? Are they getting too big or will other e-commerce players have an opportunity? It will be interesting to see.

In addition, no matter if you are related to this industry or not, it will impact you! If new players become involved, the manufacturing and logistics footprints will evolve. Will you be ready for opportunities? Undoubtedly, we will be impacted by changes in logistics infrastructure, rates and service requirements. The question is whether we will let this happen to us or if we will proactively address it. It might be too late to future-proof against this particular move by Amazon, but there will be countless more changes coming by Amazon as well as many other disruptors. Will you be ready to navigate changing circumstances and market conditions for a positive customer and bottom line impact or not?

At a minimum, continually re-evaluate your supply chain road map and think through related impacts. These topics certainly relate to our new LMA-i, LMA-Intelligence series including the Amazon Effect, the Resilient Supply Chain and Future-Proofing and contact us if you’d like an assessment path-forward plan to accelerate your bottom line and customer performance.



Will Amazon Pass UPS & FedEx?

January 26th, 2020

According to a CNBC article, Amazon is already delivering half of its packages. It appears that Amazon is on target to pass by FedEx and UPS. They have had distinctly different strategies. FedEx curtailed its contract with Amazon in early 2019, and Amazon just retaliated by not allowing 3rd party sellers to ship via FedEx. On the other hand, UPS is doubled down with Amazon. Which will turn out to be better in the long run? And, as we know, USPS has been delivering packages for Amazon behind-the-scenes. Could they come out on top?

Or will Amazon just crush everyone? In recently touring the Ontario airport (the powerhouse in package shipping), it is clear Amazon has a long way to go to catch up in air freight but they are also known to speed by competitors. Amazon is slowly making inroads to ocean shipping as well. No matter who you think might win this race, if you ship or receive anything, you should pay attention!

What Should We Consider and/or What Impacts Could Arise?
Simply think about Sears. They were Amazon prior to Amazon entering the scene. Unfortunately, they didn’t keep up with changes occurring, and they are largely out of business. That annoying but not worrisome competitor might just speed by you if you aren’t staying relevant!

Additionally, from a supply chain and logistics point-of-view, there are substantial impacts. With the sheer relevance of the last mile, transportation infrastructure, customer perceptions, technology advancements and much more are becoming relevant. Undoubtedly, no matter your industry, it will be impacted since everyone relates to logistics. Not only logistics, but many industries relate to oil and gas prices or would be impacted by delays in materials etc. The impacts are widespread and substantial. Have you thought through your strategy and positioning based on these factors?

At a minimum, continually re-evaluate your supply chain road map and think through related impacts. These topics certainly relate to our new LMA-i, LMA-Intelligence series including the Amazon Effect, the Resilient Supply Chain and Future-Proofing and contact us if you’d like an assessment path-forward plan to accelerate your bottom line and customer performance.