Blog - LMA-Consulting Group, a supply chain consulting firm

Lisa Anderson, Manufacturing & Supply Chain Expert Releases Supply Chain Profitability Assessment to Drive Customer Performance through Optimization and Efficiency
Gallery
Lisa Anderson, Manufacturing & Supply Chain Expert Releases Supply Chain Profitability Assessment to Drive Customer Performance through Optimization and Efficiency

Press Releases, Supply Chain Management, Supply Chain Optimization

Lisa Anderson, Manufacturing & Supply Chain Expert Releases Supply Chain Profitability Assessment to Drive Customer Performance through Optimization and Efficiency

This cutting-edge tool prompts supply chain professionals, operations executives and senior leaders to introspect and critically assess various facets of their supply chains that affect customer performance, with a focus on flexibility and efficiency.

admin2024-02-29T21:42:45-08:00February 26, 2024|Categories: Press Releases, Supply Chain Management, Supply Chain Optimization|Tags: forward-thinking, profitability, supply chain, supply chain assessment, supply chain optimization, supply chain risk, VUCA|

Leveraging ERP and related technologies for a diverse customer experience
Gallery
Leveraging ERP and related technologies for a diverse customer experience

ERP & Related Technologies, ERP & Technology, In The News, Manufacturing, Media, Robotics & Automation, Supply Chain Technologies

Leveraging ERP and related technologies for a diverse customer experience

Enterprise resource planning systems, CRMs and other tech such as RFID, barcoding, customer and supplier portals, blockchain, IoT, and GPS tracking all support this goal.

admin2024-03-28T17:43:53-07:00February 22, 2024|Categories: ERP & Related Technologies, ERP & Technology, In The News, Manufacturing, Media, Robotics & Automation, Supply Chain Technologies|Tags: AI, artificial intelligence, automation, better utilize ERP, business consulting, CRM, digitized supply chain, e-commerce, ERP, manufacturing, robots, S&OP, SIOP, technology|

Win-Win Focus on the Customer and Costs
Gallery
Win-Win Focus on the Customer and Costs

Cost reduction / Margin improvement, Customer Service, In The News, Manufacturing, Supply Chain Management

Win-Win Focus on the Customer and Costs

As companies are searching for ways to successfully navigate these turbulent times, the best ones are achieving a win-win focus on the customer and costs. Since the pandemic, there has been a heightened awareness of the customer experience as companies struggled with supply chain disruptions, delays, shortages, and the lack of resources.

admin2023-12-10T16:56:35-08:00December 6, 2023|Categories: Cost reduction / Margin improvement, Customer Service, In The News, Manufacturing, Supply Chain Management|Tags: Adhesives & Sealants Industry Magazine, business consulting, cost reduction, customer experience, customer service, customer value, manufacturing, profitability, supply chain, VMI|

Lisa Anderson, Manufacturing & Supply Chain Expert Highlights Proactive Backlog Management as a Keystone for Elevating Customer Service in Manufacturing
Gallery
Lisa Anderson, Manufacturing & Supply Chain Expert Highlights Proactive Backlog Management as a Keystone for Elevating Customer Service in Manufacturing

Demand Planning, Manufacturing, Press Releases, Production & Inventory Management, Replenishment, Distribution & VMI Planning, Supply Chain Planning

Lisa Anderson, Manufacturing & Supply Chain Expert Highlights Proactive Backlog Management as a Keystone for Elevating Customer Service in Manufacturing

CLAREMONT, CALIFORNIA – November 20, 2023 – In a business landscape characterized by unprecedented business volatility, maintaining stellar customer service emerges as a critical differentiator for companies navigating the ebbs and flows of the current market. Manufacturing and Supply Chain Consultant Lisa Anderson, MBA, CSCP, CLTD and President of [...]

admin2023-12-09T22:47:07-08:00November 20, 2023|Categories: Demand Planning, Manufacturing, Press Releases, Production & Inventory Management, Replenishment, Distribution & VMI Planning, Supply Chain Planning|Tags: business consulting, business process, customer service, demand planning, manufacturing, order fulfillment, process improvement, supply chain, supply chain consultant|

Does Customer Service Matter: Uber vs Taxis?
Gallery
Does Customer Service Matter: Uber vs Taxis?

Customer Service, Supply Chain Briefing, Supply Chain Management

Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]

admin2024-03-29T23:37:52-07:00August 3, 2023|Categories: Customer Service, Supply Chain Briefing, Supply Chain Management|Tags: Collaborative customer programs, customer experience, customer service, lead time improvement, OTIF, product development|

SIOP / S&OP: Balance Customer Orders, Inventory, & Profitability
Gallery
SIOP / S&OP: Balance Customer Orders, Inventory, & Profitability

Inventory Management, Manufacturing, Production & Inventory Management, SIOP - S&OP, SIOP Execution - S&OE, SIOP Planning & Execution, Supply Chain Planning

SIOP / S&OP: Balance Customer Orders, Inventory, & Profitability

If you want to serve your key customers successfully (with high on-time-in-full (OTIF), short lead times, and proactive service) so that you can take advantage of the opportunities coming down the pike while addressing the hard realities of the current business environment (potential recessions, high interest rates, and less access to capital), you MUST balance sales, operations and inventory.

admin2023-09-19T16:44:26-07:00May 1, 2023|Categories: Inventory Management, Manufacturing, Production & Inventory Management, SIOP - S&OP, SIOP Execution - S&OE, SIOP Planning & Execution, Supply Chain Planning|Tags: business results, inventory management, inventory turns, manufacturing, on-time-in-full, OTIF, production planning, S&OP, SIOP, supply chain, supply chain consultant|

Labor Scheduling: How to Maximize Operational Effectiveness While Servicing Your Customer
Gallery
Labor Scheduling: How to Maximize Operational Effectiveness While Servicing Your Customer

Manufacturing, Production & Inventory Management, Production & Materials Planning, Supply Chain Planning

Labor Scheduling: How to Maximize Operational Effectiveness While Servicing Your Customer

At its simplest, labor scheduling is determining which people (and which skills) you should have at which sites at which work centers at what time (shift) to ensure the right products can be delivered to the right customer at the right time.

admin2023-09-12T19:02:52-07:00December 30, 2022|Categories: Manufacturing, Production & Inventory Management, Production & Materials Planning, Supply Chain Planning|Tags: Production scheduling|

Upgrade CRM Processes & Software to Ensure a Superior Customer Experience
Gallery
Upgrade CRM Processes & Software to Ensure a Superior Customer Experience

Customer Service, ERP & Related Technologies, ERP & Technology

Upgrade CRM Processes & Software to Ensure a Superior Customer Experience

During times of volatility it is of paramount importance to stay in tune with your customers. Otherwise, you could set and execute strategies that are a waste of limited time, money, and resources as conditions evolve. We are seeing a great reset occur. Baby boomer owners of closely-held companies are selling.

admin2024-01-17T17:48:14-08:00August 29, 2022|Categories: Customer Service, ERP & Related Technologies, ERP & Technology|Tags: business growth, CRM, customer experience, customer service, ERP, S&OP, SIOP|

Production Scheduling Best Practices Drive Increased Customer Service, Operational Efficiencies & Inventory Turns
Gallery
Production Scheduling Best Practices Drive Increased Customer Service, Operational Efficiencies & Inventory Turns

Manufacturing, Production & Inventory Management, Production & Materials Planning, Supply Chain Planning

Production Scheduling Best Practices Drive Increased Customer Service, Operational Efficiencies & Inventory Turns

Manufacturing has struggled to produce what customers want on-time without spending a fortune and tying up excess cash unnecessarily in the wrong, "just-in-case" inventory. It is a tough environment spiraling out of control with supply chain chaos.

admin2024-01-21T21:34:51-08:00July 8, 2022|Categories: Manufacturing, Production & Inventory Management, Production & Materials Planning, Supply Chain Planning|Tags: business consulting, business results, Food & Beverage, kanban, lean, manufacturing, MRP, production planning, Production scheduling, supply chain, supply chain consultant|

Customer Service – The Customer is Always Right
Gallery
Customer Service – The Customer is Always Right

Customer Service, In The News

Customer Service – The Customer is Always Right

NxtGen Nexus: The Importance of Customer Service "Employees follow people, not companies. Are you investing in leaders, and are your leaders leading?" comments Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc.

admin2024-02-13T22:47:56-08:00June 28, 2022|Categories: Customer Service, In The News|Tags: customer service|