The Amazon Effect Won’t Die!
If you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon continues to raise the bar.
Published in Global Banking & Finance on April 22, 2016 "Amazon is changing the business landscape" explains Lisa Anderson, president of LMA Consulting Group, Inc., which consults large corporations on supply chain management. "Unlimited variety is assumed, same-day service is the norm, and 24/7 accessibility with easy returns and [...]