On the 10 year anniversary of my business, I recognized 10 people for 10 years as LMA Advocates – people who have gone over and beyond, resulting in LMA Consulting’s growth and success. I truly appreciate their support, expertise, ideas and feedback. I would not be here today without them – and certainly not leading a growing and leading edge consulting practice that partners with manufacturers and supply chain organizations to create BOLD customer promises and profits.
Ever since my 10-year bash, I’ve recognized one person each year on the anniversary of LMA Consulting. Recently, on my 13-year anniversary, I announced Kelly Ford as our 2018 LMA Advocate.
Kelly Ford and I have worked together at three separate aerospace organizations and at least double or triple that in terms of projects. We have achieved significant results together (improved customer service levels to support business growth, expanded capacity and efficiencies, and right-sized inventory levels to maximize the use of cash and capital), and, most importantly, she orchestrated it so that we achieved these results while valuing and engaging people.
I find Kelly a pleasure. It is not often that I find a client who is interested in continual improvement, is willing to try new ideas and stick with them as the inevitable obstacles arise and is so well-respected by her team. (So much so, that everyone pulls together to “make it happen” and has fun during the process.)
One tip to implement this week:
Are you recognizing people who have been instrumental in your company’s growth and success? Don’t think about this only in terms of direct relationships. For example, don’t just recognize the sales person who bagged the elephant. Instead, think about each person’s contribution to growth and success. Is there someone who is invisible working in the background (perhaps taken for granted) who makes it happen on a daily basis?
Also, don’t just think about sales and revenue growth. Although revenue is clearly relevant, expand your viewpoint – is there someone who “passes the ball” to your sales team? Most likely – yes! Who has the best pass percentages? Since I went to UNC Chapel Hill (Tar Heels), I have become accustomed to winning at basketball. Solid players that pass are invaluable to the team.
Find the gems in your organization and recognize them. Thank them in front of their peers. Tailor their ‘award’ to what is meaningful to them. Perhaps your winner wants to be on a special project team or attend a training session. Why not make it meaningful and demonstrate your appreciation for the contribution to success?
And, Thank You, Kelly Ford!