Tag Archive: employees

Your People During the Coronavirus Pandemic

March 31st, 2020

During the coronavirus pandemic, your people should be top priority. As we always start with safety, this situation should be no different. Figure out how to prepare your workplace. Revise policies, meetings, and critical work so that you can follow social distancing requirements and keep your employees as safe as possible. Be proactive, and know how to deal with whatever situations arise. This is where top notch trusted advisors will prove valuable and supplement your leadership team and HR resources.

Beyond safety, think about how you can lessen the negative impacts your employees are suffering. Can you be more flexible in scheduling hours or staggering shifts so that you can accommodate for children at home and other complications? Can you provide resources to help employees deal with stress and other issues?

If you are not considered a critical business, how can you navigate for the best for your employees and your future? There are several options: lay off your employees, furlough your employees, keep your employees and reorient them to innovation and virtual work, and more. Unfortunately, none of the options are easy; however, how you handle this situation (and what you do while the shutdown is underway) will have a significant impact on your future business.

Beyond your employees, how are you handling your supply chain partners, trusted advisors and other partners? Are you proactively communicating? Just as we’ve never seen a business with unhappy employees and happy customers, we also haven’t seen a business with a disgruntled supply chain with happy customers. Have confidence that people will rise to the occasion, and proactively communicate and coordinate. There has never been a better time to stand out from the crowd as a go-forward partner as there is now. Remain calm and lead the way to future growth and success.

We will continue to post resources to help clients and colleagues navigate the HR and organizational development challenges associated with this unprecedented situation. We are also participating in local, state, national and global sessions to be able to bring information, ideas and best practices to you. Please feel free to contact us with requests for information, resources and advice to move forward during these challenging times.

If you are a consultant, coach or entrepreneur, our Society for the Advancement of Consulting organization is hosting a “Thriving Through Ambiguity” webinar series which is included in membership, and we are offering a discounted price for new members during this crisis (use code THRIVE-NOW). We have an exceptional speaker lineup to help you thrive through ambiguity.

If you are in manufacturing and supply chain and want to learn more about how to successfully navigate these turbulent times, check out our coronavirus blog articles, videos and podcasts. Additionally, LMA Consulting is sponsoring a webinar series, “Navigating Through Volatility” for the Association for Supply Chain Management (ASCM/ APICS) Inland Empire Chapter. We are offering this as free to our members, symposium panelists, sponsors, and business partners. Learn more and register here. We have an outstanding speaker lineup to help you navigate through volatility for both your organization and your personal career.

Please send feedback, ideas and resources that we can share with our newsletter subscribers. We will not win this battle alone; however, we can win together!

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Coronavirus: Resources for Businesses & Individuals

Profit Through People

 



Coronavirus and Impacts in the Supply Chain

March 7th, 2020

I was talking with a Los Angeles Times reporter about the coronavirus a few days ago, and it spurred several thoughts about down-the-line impacts beyond the obvious. According to the Epoch Times, the coronavirus impacts will hit within the next few months. This makes perfect sense since lead times are typically between 2-3 months for our clients.  So, expect current shutdowns to have impact in a few months.  While you should obviously spring to action if impacted, you should be thinking about future-proofing your supply chain regardless!

 

 



Is it Time to Barcode?

February 24th, 2020

Client Question
If we struggle with process disciplines and performing timely, accurate transactions, should we pursue barcoding? This typically arises with every ERP implementation.  Our answer is generally that we should crawl before we walk before we run.

In fact, I am known for this comment at one client which I think we can chalk up to a “good” and “bad” thing! The key question is, “Is it always true that we should hold off?”

The Answer
Well, we certainly have seen unfortunate circumstances resulting from clients jumping into action to barcode before they are prepared. Unfortunately, well intentioned employees forget to scan or get scan happy, creating worse disruption than existed before scanning. Clearly, that isn’t good. In fact, one client that sped down this road too quickly had to navigate chaos with extra resources and cost because of just this circumstance.

So, as usual, the answer is “it depends”.

Recently, we have seen good reasons to consider starting near-term down the barcoding path, even when process disciplines aren’t fully in place. Starting by replacing key strokes with scanning can be a simple way to simple speed up slow keying and minimize errors. Now that could be quite the success story and worth starting early. With that said, it is always good to ensure success and take a slower path to full integration with your ERP system and related processes prior to strong process disciplines. Just make sure to work with experts to avoid the pitfalls and gain the advantages.

Food For Thought
Are you thinking about barcoding because it sounds progressive, interesting and your people have asked for it? Or are you thinking about barcoding because you have found a business benefit that outweighs the risks and costs?

Make sure you are jumping on the bandwagon for the right reasons, and you will be quite successful.

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Data, Data, Data

Should I Upgrade Now or Later?

 



Are You Likable and the Impact It Makes

January 9th, 2020

Several situations have arisen lately that made me think about the importance of whether you are likable. First of all, let’s just say that in consulting, if you aren’t likable, you won’t be around very long. People prefer to work with people they know, like and trust. Note that like comes before trust in sequence. Well, this goes both ways! Some clients can be unlikable, and it certainly turns our thoughts into how to finish the project and by no means encourage future collaborations! Luckily, it doesn’t come up often! Just like in companies, bad signals with prospects (whether future employees, customers or clients) make even worse clients.

However, I have colleagues who work with unlikable and mean spirited people (bullies, narcissistic people etc.). Talk about a horrible experience as we work with folks 8 hours + per day. Although they can seem to “get away” with murder short-term, eventually it will catch up with them! It also comes up frequently as we get older. As I watch relatives and friends, it is quite clear how much better everything is if we can try to be positive and calm. For example, if someone constantly yells at you (or is passive aggressive or whatever other unlikable quality they have), it is easy to make mistakes, get frustrated and eventually have health issues. It is also much more feasible to help people who try to be pleasant. I am thankful all the time that my Dad was so agreeable or my Mom would have had a nervous breakdown trying to do all she did. I might have too! He was a great example of what we should all strive to become, even under challenging circumstances.

Whether we are getting work together or if we have a personal relationship, we should re-think how important it is to be likable! I’ve seen many people lose business, employees, customers and clients simply because they are unlikable. Worse, they typically don’t even realize they are unlikable. Perhaps we should all take a second look. Do you make others feel better after your interaction or are they feeling worse?

One Tip to Implement This Week:
People don’t leave companies. They leave managers. Have you really thought about that lately? I saw an example recently with one of these unlikable people. He was always very unlikable if you listened to the stories (I had never met him, but I didn’t like him).  It became a significant issue when his manager changed and the new manager no longer kept him on a short leash. Worse, he ran rampant! Unlikable became horrific! The entire department was negatively impacted.

What can you do to be more likable? By NO means should you just allow employees to slide. In fact, in my experience, people prefer to work for people who have high expectations yet are appreciative. Perhaps it makes sense to take a second look at how people seem to react to your conversations. Do they leave happy or feeling worried, stressed or frustrated? Do you pay attention to how you feel when you finish or how they feel when you finish?  Perhaps put more thought on them!

Think about how you feel when you see certain co-workers, friends, colleagues, customers etc. How are you greeted? In fact, today I asked a client to use her conference room and her reaction made me feel most welcome. Who wouldn’t leave that interaction thinking about how you can go the extra mile the next time a situation arises where she could use assistance? On the other hand, I had another colleague complaining about everything. Which would you rather help succeed?



All Roads Lead Back to People

December 30th, 2019

All roads lead back to people. In working with executives from diverse industries of aerospace, building products, healthcare and food & beverage, whether a $10 million dollar family-owned business, a $50 million dollar private-equity backed company or a multi-billion dollar global conglomerate, the most successful have the best people. Little else seems to matter. The best strategies are destroyed by poor leaders, and the most mediocre of plans are wildly successful with the right leaders.

Since many of our clients are manufacturers, and October is manufacturing month, we thought it would be the ideal time to remind you that “all roads go back to leaders”. As much as it is relevant to stay on top of the latest technologies (learn more about artificial intelligence and computer vision in our “Just for Clients Section”) and search for the best practices for your business (such as SIOP (sales, inventory, operations planning) and lean manufacturing), it is even more important to think about your people. In fact, if you have the ‘right’ people, the rest will fall into place.

When thinking about people, you should consider several important groups:

  • New hires – Spend more time ensuring you have the ‘right’ person before wasting time and energy on a non-performer! Stop thinking about job descriptions and tasks.  Instead, think about what results you need and whether the person you are interviewing can ‘turn them into a reality’.
  • Your employeesThe most important category is your employees. If your people aren’t involved and interested, how do you expect to create fans of your customers?
  • Your suppliers – Do you consider your suppliers an extension of your team? You should! They can make or break your success.
  • Your customers – Certainly, there is such a thing as choosing the ‘wrong’ customer. Are you just taking any customer that comes your way or are you making sure they are a good fit for your business? Some customers will take you to new heights and others will send you accelerating backwards.
  • Your trusted advisors – Pay attention to who you listen to! Bad advice is far worse than no advice at all. As trusted advisors, we can attest that when our clients find ‘inexpensive advice’.  They come running to us because they tied up people getting nothing accomplished, or worse, the situation has gotten worse! In addition, having the ‘right’ banking, financial and legal advice at the ‘right’ time can prove invaluable.
  • Your trade & professional organizations, alumni groups etc. – The story is very similar to trusted advisors. You can gain invaluable insight and resources if you consider your network an important aspect of your business.

Watch our interview with  Ismael Reyes, Jr. and Cindy Baughman of Ingram Micro, the Manufacturing Council of the Inland Empire’s Innovation Award winners. We talk about the relevance and importance of talent and leadership as well as the dramatic impact it can have on bottom line results. They achieved over a million dollars in savings in process improvements.  And, they consider the key to success to go back to people.

Are you interested in bottom line improvement AND/or developing a superior customer experience? If so, start with your people!

If you are interested in an assessment of how you stand vs. the industry norm and would like recommendations and priorities to drive results, read through our articles for ideas or contact us to discuss further.