Tag Archive: experience

Manufacturing Expert, Lisa Anderson, Releases Manufacturing and Supply Chain Predictions for 2020

March 16th, 2020


Manufacturing Expert, Lisa Anderson,
Releases Manufacturing and Supply Chain Predictions for 2020

 CLAREMONT, CALIFORNIA – March 12, 2020 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., has released, Future-Proofing Manufacturing & the Supply Chain, Manufacturing and Supply Chain predictions for 2020.  Ms. Anderson asked business owners, executives and industry professionals for their insights and predictions for the state of business in 2020.  From a wide range of industries like food and beverage, building products and logistics to specialties such as trade, sourcing, technology, human capital and economic development, the experts represent a wide range of businesses in size and complexity.

“We are at a critical juncture in our field.  To succeed in 2020, manufacturing and logistics organizations need to become agile, proactive and even disruptive to merely survive.  The most successful organizations are going to do a deep dive into human capital, technologies and strategies that will achieve the trifecta – a superior customer experience, profitable growth and improved working capital provide,” Ms. Anderson commented.  LMA Consulting Group works with manufacturers and distributors on strategy and end-to-end supply chain transformation to maximize the customer experience and enable profitable, scalable, dramatic business growth.

With the influence of additive manufacturing artificial intelligence, IoT, robotics and blockchain, technology can pay a pivotal role.  Yet, technology is not the sole answer.  “It’s the smart application of the appropriate technology by top talent, aligned internally and across the extended supply chain who follow a well-thought out strategy that wins the race,” she said.

While experience can direct future activity, it is important to be prepared for the unexpected. “The hyper influence of the coronavirus has radically disrupted supply chains.  This puts a spotlight on the need to proactively future-proof the supply chain.  It’s more than focusing on vendors and the source of supply.  It’s the integration of all of the pieces from raw materials through delivery and measuring the customer experience along the way with backups in place along every facet of the supply chain,” she concluded.

Ms. Anderson is an active member of the Inland Empire Economic Partnership, was recently appointed to the Department of Commerce, District Export Council of the Inland Empire and is sought out by organizations such as Oracle for her manufacturing and supply chain insights. Future-Proofing Manufacturing & the Supply Chain can be downloaded here.

 About LMA Consulting Group – Lisa Anderson, MBA, CSCP, CLTD

Lisa Anderson is the founder and president of LMA Consulting Group, Inc., a consulting firm that specializes in manufacturing strategy and end-to-end supply chain transformation.  She focuses on maximizing the customer experience and enabling profitable, scalable, dramatic business growth. Ms. Anderson is a recognized Supply Chain thought leader by SelectHub, named a Top 40 B2B Tech Influencer by arketi group, 50 ERP Influencer by Washington-Frank, a top 46 most influential in Supply Chain by SAP and named a top woman influencer by Solutions Review. She recently published, I’ve Been Thinking, 101 strategies for creating bold customer promises and profits. A regular content contributor on topics including a superior customer experience with SIOP, advancing innovation and making the supply chain resilient, Ms. Anderson is regularly interviewed and quoted by publications such as Industry Week, tED magazine and the Wall Street Journal.  For information, to sign up for her Profit Through PeopleTM Newsletter or for a copy of her book, visit LMA-ConsultingGroup.com.
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Media Contact Kathleen McEntee | Kathleen McEntee & Associates, Ltd. | p. (760) 262 – 4080 | KMcEntee@KMcEnteeAssoc.com                                                 

 



Going Live on a New ERP System and the Importance of People

March 16th, 2020

With a client going live on a new ERP system shortly, it is top of mind. As is ALWAYS the case, as you get close to the finish line, issues pop up and it feels like one nightmare after another. With that said, the team is doing well and we are tackling what arises.  I am confident that we’ll be successful!

Yet, going through the process certainly highlights the critical importance of people during projects of significant organizational change. All people matter in these types of significant projects – the business owner or executive, the ERP project team, sponsors, the day-to-day troops and related parties.

 

How do you respond as you are sleep deprived and maxed out? Perhaps we should all think twice about how we respond to situations and whether we let bias and the lack of sleep cloud our judgement because it certainly has an impact on people!

For example, on the positive side, the business owner we are working with is very supportive to the team. He showed up with Customer Service to key orders on the weekend and is willing to spend money on tools and technology that will make it easier for his team. He also tailors his style to the person. For example, he saved a particular type of coffee for one of the project team members because she mentioned she would like it. This type of support goes a long way to encouraging the team to carry on through the typical trials and tribulations. On the other hand, there is always a negative Nellie or stress creator.

How do we navigate these types of waters successfully? And do we realize the power of people?

One Tip to Implement This Week:
Take a step back from what you are doing and think about how you are perceived. In our experience, people do not perceive themselves the same way that others perceive them. In fact, they might think they are fine but the frown on their face, the tone of their email or their attitude carries a different story. We find that people see through non-genuine comments. For example, if you say one thing but it is clear the opposite is how you really feel, what you really feel is going to shine through. You also have to be consistent or people wonder what is going on even if you are good with them.

The opposite also holds true. There have been times when it is clear the executive was concerned about something but presented a positive, can-do attitude, and the mood shifted to a bright outlook. In this case, the executive truly believed the situation can be navigated even though he didn’t know how (at the moment), and so his belief in the future shone through. Your attitude will spread. Have you checked yours lately?

Remember the power your comments, attitude and actions have on others. Are your going to spur the team to success or hold them back? Each person makes a difference. Don’t think because you aren’t the project manager or the business owner, you don’t have an impact. You will!



Are You Likable and the Impact It Makes

January 9th, 2020

Several situations have arisen lately that made me think about the importance of whether you are likable. First of all, let’s just say that in consulting, if you aren’t likable, you won’t be around very long. People prefer to work with people they know, like and trust. Note that like comes before trust in sequence. Well, this goes both ways! Some clients can be unlikable, and it certainly turns our thoughts into how to finish the project and by no means encourage future collaborations! Luckily, it doesn’t come up often! Just like in companies, bad signals with prospects (whether future employees, customers or clients) make even worse clients.

However, I have colleagues who work with unlikable and mean spirited people (bullies, narcissistic people etc.). Talk about a horrible experience as we work with folks 8 hours + per day. Although they can seem to “get away” with murder short-term, eventually it will catch up with them! It also comes up frequently as we get older. As I watch relatives and friends, it is quite clear how much better everything is if we can try to be positive and calm. For example, if someone constantly yells at you (or is passive aggressive or whatever other unlikable quality they have), it is easy to make mistakes, get frustrated and eventually have health issues. It is also much more feasible to help people who try to be pleasant. I am thankful all the time that my Dad was so agreeable or my Mom would have had a nervous breakdown trying to do all she did. I might have too! He was a great example of what we should all strive to become, even under challenging circumstances.

Whether we are getting work together or if we have a personal relationship, we should re-think how important it is to be likable! I’ve seen many people lose business, employees, customers and clients simply because they are unlikable. Worse, they typically don’t even realize they are unlikable. Perhaps we should all take a second look. Do you make others feel better after your interaction or are they feeling worse?

One Tip to Implement This Week:
People don’t leave companies. They leave managers. Have you really thought about that lately? I saw an example recently with one of these unlikable people. He was always very unlikable if you listened to the stories (I had never met him, but I didn’t like him).  It became a significant issue when his manager changed and the new manager no longer kept him on a short leash. Worse, he ran rampant! Unlikable became horrific! The entire department was negatively impacted.

What can you do to be more likable? By NO means should you just allow employees to slide. In fact, in my experience, people prefer to work for people who have high expectations yet are appreciative. Perhaps it makes sense to take a second look at how people seem to react to your conversations. Do they leave happy or feeling worried, stressed or frustrated? Do you pay attention to how you feel when you finish or how they feel when you finish?  Perhaps put more thought on them!

Think about how you feel when you see certain co-workers, friends, colleagues, customers etc. How are you greeted? In fact, today I asked a client to use her conference room and her reaction made me feel most welcome. Who wouldn’t leave that interaction thinking about how you can go the extra mile the next time a situation arises where she could use assistance? On the other hand, I had another colleague complaining about everything. Which would you rather help succeed?



Taos & Unplugging from Technologhy

November 4th, 2019

I went with my mom and aunt to visit my aunt (mom’s best friend) and her sister in New Mexico. First, it is interesting all of the things we assume and take for granted as a frequent traveler (a note for another day!).

Next, we drove to Taos, New Mexico for two nights. It is an interesting mountain art town with one of the oldest continuously inhabited communities in the U.S. (the Pueblo). Although this Native American tribe of Puebloan people have members who live with modern amenities outside of the Pueblo, there are several families still living there without water and electricity.

 

 

 

 

 

 

On our way to the Pueblo, our phones went out because the cell tower went down. Since almost everyone used Verizon or services that went through Verizon, we were out of touch with the world.  And, service finally came back up (hotel included) the next day. It is amazing the number of items we use our cell phones to look up (symptoms of altitude sickness for one of my aunts, a decent place for lunch, directions to the Pueblo, a call to my mom’s other sister to see how a procedure went and a call to a client)! Odd timing perhaps that we were left on our own devices (except for my mom’s “old person phone” that my brother gave her which worked on T-mobile from time to time) as we visited an ancient pueblo. I had to text by clicking multiple times on numbers to try to reach my cousin and client. What a great story… you couldn’t plan this if you tried!

Have you thought about unplugging?

One Tip to Implement This Week:
Although I do not wish to lose technology again anytime soon, it certainly makes you think and prioritize who you are going to text (as it might take at least 20 times longer), what you need to know and how else you might find the answer and more. I barely recall when I first started working and would pull over to use a pay phone to return a call from my beeper to the plant about what to do about a scheduling issue. Can you imagine?!

Losing technology makes you think, observe and prioritize. Wouldn’t it be a good idea to prioritize how we spend our time anyway? At the airport in Albuquerque on the way home, I sat at the bar with my laptop (as it was the only place that had a plug), and the guy next to me was complaining about a couple who sat near us who apparently had been staring at their phones and not talking the entire time he was there. Have we forgotten how to talk? I can definitely say that our clients experience communication challenges from time to time. Actually, don’t we all? Perhaps we should practice more often!

Why not put technology aside for a few hours and observe and listen? You might experience an entirely different situation than you ever have before!

 

 



Have You Thought about Increasing Demand?

March 8th, 2019

If you are reading our newsletter, I have no doubt you are interested in increasing demand. Whether an owner, executive or key player, increasing demand for your products and services has to be top of mind. Let’s put it this way. No matter the position of my client (typically a CEO, Owner, CFO, General Manager or Board member), he/she is interested in increasing demand.  Consequently, the projects we work on are typically related to increasing demand, either directly or indirectly.

I was on a panel about increasing demand at the Anti-seminar Executive Luncheon. We had interesting discussions about demand from several diverse points-of-view. Thanks to Chase Photography, you can see them as a livestream on Facebook – video 1 and video 2 (about 60 minutes total). In thinking about how to increase demand, a few highlights include:

  1. Observe how your customer uses products and services –An often-overlooked gem is to follow Apple’s lead and observe how your customers are using your products and services and look for ways to enhance their experience. Have you taken a step back lately to look for areas where you can further help your customer?  Do you make working with your company onerous? That’s an obvious one yet commonplace. Imagine if you looked further!
  1. Do you provide a superior customer experience? If you ‘shopped’ your business, would you want to buy from it? Do your customers receive their products and services as ordered and in good quality/ condition? On-time? Quicker than the competition? Do you allow for easy returns? Hopefully you answered yes to each of these. We’ve found that this solely achieves a base level of customer service. Thus, the question becomes, “What are you doing to go over and beyond to make your customer compelled to return to you?”
  1. Are you referable? First, people buy from people; not companies. Are you people referable? The #1 strategy to increase demand is referrals. No matter whether we are talking about a manufacturer, distributor, transportation partner or service organization, referrals can generate more business than any other method. Just as much as we enjoy buying the latest technology based on the referrals from our friends, the people working at companies also refer. When is the last time you attended an industry event or conferred with local CEOs? You better believe business gets done based on word of mouth.
  1. What can you take over for your customer? We have found that whether the industry is aerospace and defense, food and beverage, building products or healthcare products, there are opportunities to take over tasks for your customer. One common and prevalent one is to figure out what your customer needs at each of their branches/facilities and keep them replenished so that they have the ‘right’ inventory at the ‘right’ place at the ‘right’ time. We see this as gaining relevance.  Distributed inventory is becoming an essential element of the end-to-end supply chain plan as customers expect Amazon-like service and will find someone else if you cannot meet their needs.

When at PaperPak, we won supplier of the year for two years in a row with our #1 healthcare products customer because we implemented vendor managed inventory and were able to maximize their service levels while minimizing their inventory levels (cash tied up throughout their system). It didn’t hurt that we also grew the business by partnering further with them while reducing our costs and inventory levels as well. Have you thought about taking a request from a customer and turning it into increased demand for you?

Our most successful clients are thinking about these types of strategies to increase and manage demand. Why not spend a few minutes to listen to the expert panel and walk away with a few insights? If you’d like an expert to assess your situation to partner with you to achieve these types of results, contact us.

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