Tag Archive: Inland Southern California

The Often Overlooked Value of Reverse Logistics

November 7th, 2019

While recently at the Association for Supply Chain Management International Conference, I attended a session related to reverse logistics that contained several ideas for how to achieve significant savings and customer value through reverse logistics.

What I thought was even more compelling were examples of innovative ideas that a friend of a colleague discussed that will provide superior customer service AND a significant margin improvement with a common sense idea gained by collaborating with her team. It again proves that results go to those who take the time to listen, observe and collaborate to test new ideas.

One example related to shipping boxes: This aerospace manufacturer received complaints from their customer that they didn’t want hefty shipping boxes as they had to dispose of them. However, there are legal and security requirements that had to be addressed.  So, a creative solution was required.

A team brainstormed ideas and developed a way for the customs officials to look inside the crate without breaking into the crate and created a way to return and reuse the crates also saving the customer disposal costs. Collaboration was a key theme as the supplier, customer and internal team were involved. As this top notch manager commented, there are countless numbers of these types of opportunities out there if we just listen, observe and collaborate.

When is the last time you have visited your shipping operation to ask for common sense ideas that can achieve a dramatic return on investment? Even more importantly, the team feels a part of an important success.

Turning to the e-commerce world, according to a presentation by the Reverse Logistics Association, returns are 25-35% for on-line sales vs. 8-9% in stores. What a dramatic difference! And, of course, handling these returns is inefficient. Traditional labeling is the limiting factor in achieving higher throughputs. Have you thought about your labeling recently? Who knew it could become a differentiator!

When looking at reverse logistics related to food, collaboration was again a key theme. Costa Farms resolved cart and rack issues with both the customer and supplier by moving to consolidated rack return. The idea of collaborating across supply chains is just gaining momentum. For example, as a part of the consortium for logistics success in the Inland Southern California, we are collaborating with Georgia Tech. They are bringing collaboration of strange bedfellows across Southern CA to the table as a way to create a win-win-win for each company involved as well as the environment and more. Stay tuned for the latest trends and ideas emerging from this supply chain consortium over the next few years.

Perhaps the common theme is to pay attention to collaboration opportunities and reverse logistics. There can be a significant hidden opportunity in this topic.

Why not focus attention and see what can be achieved with some common sense and collaboration?

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Manufacturing Month & Interview with an Innovation Award Winner

October 25th, 2019

October is manufacturing month. We would be remiss if we didn’t highlight the power of manufacturing on our jobs, economy and quality of life.

Manufacturing is powerful in its influence and often overlooked.

Here are a few statistics from the National Association of Manufacturers to put the power of manufacturing in the proper light:

  1. Manufacturers contributed $2.8 trillion to the U.S. economy
  2. For every $1 spent in manufacturing, another $1.82 is added.
  3. The majority of manufacturing firms are quite small yet there are 12.82 million manufacturing workers in the U.S.
  4. Manufacturing workers earn almost $85k annually
  5. 92% of manufacturing employees are eligible for health insurance
  6. Over the the next decade, 4.6 million manufacturing jobs will be needed.
  7. Over the past 28 years, U.S. manufactured good exports have quadrupled
  8. Manufacturing in the U.S. would be the 8th largest economy in the world.
  9. Manufacturers perform 64% of all private-sector R&D
  10. Foreign direct investment in U.S. manufacturing exceeded $1.6 trillion.

We are excited about the future of manufacturing in the U.S. and in the Inland Southern California area. In fact, according to a Brookings study, it is one of the top two recommendations to create a consortium for advanced manufacturing excellence. We are working with the Inland Empire Economic Partnership, more than 10 local universities and community colleges, and partner organizations and exporters to bring this to a reality! We are currently seeking CEO and manufacturing executive involvement from an advisory capacity. If you are interested, please contact us.

To illustrate one success in manufacturing, we thought we’d highlight my interview with Ingram Micro after they won the Manufacturing Council of the Inland Empire‘s Innovation Award in Process & Resource Efficiency. As Innovation Awards Chair, it was an exciting day to see such innovation and success in the Inland Empire! In this interview, I had a great conversation with Ismael Reyes Jr, Lean Leader II and process expert, as well as Cindy Baughman, Senior Process Manager and finance guru at the Manufacturing Summit to explore further what they achieved with 33 lean projects, a $1 million dollars of savings and more. Watch the video.

In alignment with what we see with our clients, the 80/20 of success boils down to people and leadership combined with the appropriate process improvements to drive dramatic improvement to performance to customers and the bottom line. If you are interested in discussing a rapid assessment of what can be achieved in your organization, please contact us.

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Manufacturing Expert, Lisa Anderson, Sees Impacts of Artificial Intelligence on Manufacturing Profit, Inventory Levels and Cash

September 20th, 2019

Manufacturing Expert, Lisa Anderson, Sees Impacts of
Artificial Intelligence on Manufacturing Profit, Inventory Levels and Cash

CLAREMONT, CALIFORNIA – September 19, 2019 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., predicts that artificial intelligence (AI) and human learning will impact most aspects of manufacturing resulting in improved profits, inventory levels and cash.

“Our manufacturing clients have really embraced the power of AI since the first of the year.  From improved forecast accuracy impacting inventory levels to more openly working with changing customer needs and the overall customer experience, manufacturers are seeing the effects of using this data,” Ms. Anderson commented. LMA Consulting Group works with manufacturers and distributors on strategy and end-to-end supply chain transformation to maximize the customer experience and enable profitable, scalable, dramatic business growth.

“Despite the fact that manufacturing, especially in Inland Southern California continues to be strong, manufacturers need to be smart. By integrating AI with tried and true techniques such as SIOP (Sales, Inventory and Operations Planning) and taking advantage of predictive analytics and other human learning technologies in conjunction with ERP systems, manufacturers can become better at forecasting and exceeding customer expectations.  In fact, for every one percent improvement in forecast accuracy, there can be a seven percent improvement in inventory levels and therefore cashflow,” she said.

In an effort to support clients, Ms. Anderson is active with the Board of Directors of the Inland Empire Economic Partnership, where she represents the Logistics Council whose initiative is developing a consortium for logistics, supply chain and advanced manufacturing success. “AI and other forms of technology are transforming manufacturing as we know it. From reevaluating sourcing and enabling robots to predictive maintenance and shortened design times, AI offers up vast potential. Successful manufacturers are strengthening their hold. Supply chain and other manufacturing professionals are sharpening their skills to take advantage of these resources. It takes work, smart management and a strong team to be successful. A perfect storm for manufacturing success. The evidence is in the growth we see in Inland Southern California (also known as the Inland Empire),” she concluded.

About LMA Consulting Group – Lisa Anderson, MBA, CSCP, CLTD

Lisa Anderson is the founder and president of LMA Consulting Group, Inc., a consulting firm that specializes in manufacturing strategy and end-to-end supply chain transformation.  She focuses on maximizing the customer experience and enabling profitable, scalable, dramatic business growth. Ms. Anderson is a recognized Supply Chain thought leader by SelectHub, named a Top 40 B2B Tech Influencer by arketi group, 50 ERP Influencer by Washington-Frank, a top 46 most influential in Supply Chain by SAP and named a top woman influencer by Solutions Review. She recently published, I’ve Been Thinking, 101 strategies for creating bold customer promises and profits. A regular content contributor on topics including a superior customer experience with SIOP, advancing innovation and making the supply chain resilient, Ms. Anderson is regularly interviewed and quoted by publications such as Industry Week, tED magazine and the Wall Street Journal.  For information, to sign up for her Profit Through PeopleTM Newsletter or for a copy of her book, visit LMA-ConsultingGroup.com.
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Media Contact
Kathleen McEntee | Kathleen McEntee & Associates, Ltd. | p. (760) 262 – 4080 | KMcEntee@KMcEnteeAssoc.com