Tag Archive: keeping in touch

The Loss of the Claremont Club & What We Should Take Away

August 25th, 2020

Unfortunately, I am quite saddened that the Claremont Club has decided to close its doors forever. It went from a success story written up by CBS News to a sad story upsetting most of its 10,000 members and residents. I was proud to be associated with the success story as the Claremont Club gained member support as they continued to pay their 260 employees when COVID-19 hit. I went to the hair salon when the club reopened since my group tennis lessons were not yet available. They were following hospital level protocols. In reading the CEO’s frequent emails, it was clear that the hope of the reopening (and all the money spent on cleaning and supplies) came crashing down with the abrupt closing ordered by the Governor a few weeks later. The Claremont Club made the news again with a rally to try to save the club. My tennis game and associated camaraderie doesn’t look promising….

The Claremont Club is a severe loss to the members, the community and the residents. It hosted significant tennis tournaments, was home to swimmers qualifying for the U.S. Olympic Trials, and it had well-respected programs for people with cancer, spinal cord paralysis, diabetes and cycling for Parkinson’s. The loss of the Claremont Club goes much further than the loss of an athletic club. In addition to the services for the members, it provided essential health services and attracted people from all over the region, filling Claremont’s restaurants and gaining interest in the community. The club was successful and a top club in the U.S. prior to COVID-19. Are you assuming your top suppliers will be fine because they were in great shape prior to the pandemic?

One Tip to Implement This Week:

No one could have predicted COVID-19 and the associated impacts. However, we can evaluate risks immediately. Don’t make assumptions based on pre-COVID conditions. Will your key supplier decide to hang up their hat like the Claremont Club did? Do you know the financials and cash position of your critical suppliers? Are you keeping in touch frequently and finding ways to ensure your key suppliers support your needs? Do you have backup suppliers? More importantly, are you purchasing materials and ingredients from your backup suppliers? If not, what makes you think they will be around when you need them?

Read more about navigating and successfully emerging post COVID-19 in my free eBook Future-Proofing Manufacturing & Supply Chain Post COVID-19. Please send your feedback and stories. I will incorporate into an article, video or interview.

Stay safe & healthy.


New York Times Bestseller “Contagious” & Relationships

May 1st, 2017

I attended a consulting convention last week in Chicago, and the theme of the week was the critical importance of relationships. Jonah Berger spoke about his book Contagious: Why Things Catch On. I thought a fascinating fact he talked about is that 91% of people buy (or business is gained) by word of mouth. Simply amazing! The same goes for almost anything — finding a job, getting a promotion, getting a project approved and so on. Have you thought about this?


Also, I happened to see my best friend from grade school and junior high while in the Chicago area (prior to hearing this startling fact I must add) as I thought it would be nice to catch up. And, I was able to see my cousins as well — it was really nice seeing them in person, even though it is far easier to stay connected to some degree with Facebook these days. I remember jumping into Wauconda Lake many times with my cousin and having a blast in the old days. Of course, I also met up with consulting friends while in Chicago — one I haven’t seen in 12 years, two members of my global strategy group and several others. Are you keeping in touch?

One tip to implement this week:

The great news is that it is quite easy to value the people in your life. Have you picked up the phone lately to tell your colleague that you appreciate them? Instead of thinking about how you can gain ground at work, think about how you can help a well-deserving colleague get ahead. Be generous.

Keep in touch with valued former colleagues — whether in a different department, company or even country. It is so much easier than it used to be with technology like Skype, Zoom and others. Or, go old fashioned and send a note. Strangely enough, it has come back into style. Don’t worry about format and timing; just START. Walk down the hall. Pick up the phone. Schedule a trip. Mail a card. Or do whatever works for you.

Looking for more ideas to keep your supply chain connected? Access more tips and resources on my blog. And keep connected by subscribing to my newsletter and email feed of “I’ve Been Thinking…”