Tag Archive: people

What’s going on with Your People?

July 8th, 2020

Do You See People as Assets or Costs?
Your people know what you really think. Do you value them? Even though there has been a sharp spike in unemployment, good talent isn’t easy to keep! Multiple clients have lost talent to better opportunities since COVID-19 started. People are on the move.

Are You Attractive to Potential Employees?
Top talent will not sit idle. A colleague and former client who is an excellent find for any manufacturer found a new job in a matter of a few weeks when downsized during COVID-19. It was an exciting opportunity.  She was attracted to the potential in the new job. I am 100% confident that they will pat themselves on the back for snapping her up.

Several CEOs have mentioned that they are taking the opportunity to look for talent to fill key roles during the pandemic. They are being selective on the roles, but they are taking that step forward during these uncertain times. Remember, good people attract good people!

My Favorite Client Story of Relevance to the Topic of Talent
At the bottom of the Great Recession, the CEO of an outdoor lighting manufacturer had no need for additional employees. In fact, the CEO was experiencing the same issues as everyone else. His competitors cut salaries and let people go. Instead of following the herd, he went in the opposite direction. He hired one of the engineers cut by a competitor even though he had no immediate work for the engineer. In another situation, a job seeker stopped by the facility. The CEO was so impressed with this candidate’s go-getter attitude that he hired him on the spot and figured he would find a good spot for him. Fast-forward several years, and he was #1 in his industry and getting ready to introduce a new product lineup to a secondary industry (designed by the engineer) and ready to make a significant shift from engineer-to-order towards configure-to-order with an ERP upgrade that would prepare him for success for many years to come. None of this would have been possible without valuing people.

Read our eBook, Future-Proofing Manufacturing & Supply Chain Post COVID-19 to hear about additional strategies to lead, keep your teams moving forward, and engage your people in the future. Please send your feedback, stories and ideas. We believe manufacturers have a unique opportunity for growth and success if they innovate and focus on the opportunities during COVID-19. To achieve this potential, you have to start with your people.

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Profit Through People

Your People During the Coronavirus Pandemic



Your People During the Coronavirus Pandemic

March 31st, 2020

During the coronavirus pandemic, your people should be top priority. As we always start with safety, this situation should be no different. Figure out how to prepare your workplace. Revise policies, meetings, and critical work so that you can follow social distancing requirements and keep your employees as safe as possible. Be proactive, and know how to deal with whatever situations arise. This is where top notch trusted advisors will prove valuable and supplement your leadership team and HR resources.

Beyond safety, think about how you can lessen the negative impacts your employees are suffering. Can you be more flexible in scheduling hours or staggering shifts so that you can accommodate for children at home and other complications? Can you provide resources to help employees deal with stress and other issues?

If you are not considered a critical business, how can you navigate for the best for your employees and your future? There are several options: lay off your employees, furlough your employees, keep your employees and reorient them to innovation and virtual work, and more. Unfortunately, none of the options are easy; however, how you handle this situation (and what you do while the shutdown is underway) will have a significant impact on your future business.

Beyond your employees, how are you handling your supply chain partners, trusted advisors and other partners? Are you proactively communicating? Just as we’ve never seen a business with unhappy employees and happy customers, we also haven’t seen a business with a disgruntled supply chain with happy customers. Have confidence that people will rise to the occasion, and proactively communicate and coordinate. There has never been a better time to stand out from the crowd as a go-forward partner as there is now. Remain calm and lead the way to future growth and success.

We will continue to post resources to help clients and colleagues navigate the HR and organizational development challenges associated with this unprecedented situation. We are also participating in local, state, national and global sessions to be able to bring information, ideas and best practices to you. Please feel free to contact us with requests for information, resources and advice to move forward during these challenging times.

If you are a consultant, coach or entrepreneur, our Society for the Advancement of Consulting organization is hosting a “Thriving Through Ambiguity” webinar series which is included in membership, and we are offering a discounted price for new members during this crisis (use code THRIVE-NOW). We have an exceptional speaker lineup to help you thrive through ambiguity.

If you are in manufacturing and supply chain and want to learn more about how to successfully navigate these turbulent times, check out our coronavirus blog articles, videos and podcasts. Additionally, LMA Consulting is sponsoring a webinar series, “Navigating Through Volatility” for the Association for Supply Chain Management (ASCM/ APICS) Inland Empire Chapter. We are offering this as free to our members, symposium panelists, sponsors, and business partners. Learn more and register here. We have an outstanding speaker lineup to help you navigate through volatility for both your organization and your personal career.

Please send feedback, ideas and resources that we can share with our newsletter subscribers. We will not win this battle alone; however, we can win together!

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Coronavirus: Resources for Businesses & Individuals

Profit Through People

 



Supply chain strategy: Modernization tips from Lisa Anderson

March 27th, 2020

As Published in:  Ratelinx

For business leaders looking to modernize their supply chain, the technology investment is the easy part: Evaluate solutions, calculate the ROI, make your business case, and take delivery. Sure, it can be tricky to get sign off on these tech investments, but it’s a business problem with a logical solution.

The more challenging part is preparing your organization to take full advantage of that investment. That means getting people on board, ready for the change, and developing new processes that take full advantage of the new tech.

“High tech must be accompanied with high touch,” says Lisa Anderson, supply chain consultant and President of LMA Consulting Group, Inc. “The most successful supply chain leaders will remember that people are their number one asset.”

We asked Lisa for her perspective on the current state of supply chain, the key trends that are driving change, and how you can prepare your team for what comes next. Read on to learn what she had to say.

Modernizing Your Supply Chain Strategy

The right supply chain strategy includes technological investments, process refinements, and a change management plan for your team. It should be detailed enough to act upon, but flexible enough to account for changing trends. Here’s how to get started.

Key Trends Driving Supply Chain Modernization

For most businesses, there are two factors that make modernization essential. First, there’s sustainability: Consumers are looking to buy from sustainable companies. That means companies are under pressure to not only work with sustainable suppliers, but to prove they’re doing so.

The second factor is perhaps an even bigger driver for change: The demand for near-instantaneous, free shipping for ecommerce. “In the next five years, customers will be expecting Amazon-like service levels at affordable rates, regardless of the high levels of disruption,” Lisa says. “Reshoring, near-sourcing, and sourcing reevaluation will be major concerns.”

Lisa predicts high levels of adoption for new technologies to meet these demands. “The use of technology such as artificial intelligence, IoT, predictive analytics and other technologies will enable meeting these customer needs while maximizing profit and cash flow,” she says.

 

“In these early stages, it’s important to focus in on the
most relevant data to drive decision-making. ” 

Getting Started with a Modernization Strategy

The actual nuts-and-bolts process of building a strategy is the same as solving any problem in your organization. “Start with the outcomes you’d like to achieve,” Lisa says, “then perform an assessment and gap analysis of your people, processes and technology. Assess your change management capabilities to achieve your outcomes. Finally, design the solution and build an implementation team.”

The process may be familiar, but knowing where to start can be a challenge. The first step should be getting a clear picture of your current supply chain. “Start simply and create a dashboard or availability screen that shows your supply chain status; however, remember that if you don’t pay attention to process disciplines, garbage in will result in garbage out,” says Lisa.

In these early stages, it’s important to focus in on the most relevant data to drive decision-making. But don’t try to boil the ocean: “Data plays a vital role; however, do not get sidetracked and overwhelmed with data. Start with your No. 1 priority, find directionally correct data and enable visibility,” Lisa says. “Once your team and supply chain partners understand this data, move to the second largest priority.”

Once you have your supply chain mapped out, you can start to implement solutions that will pay off in the short term and in the long run. A.I. and IoT initiatives have the potential for a quick win. Lisa says in her consulting work, she’s seeing “Artificial Intelligence and IoT used in predictive analytics and forecasting as top priorities. Getting ahead of customer demand drives significant supply chain value.”

Train and Hire the Right Skill Set

For Lisa, the human element is an often-overlooked, but crucial, part of supply chain modernization. “I’ve found that a more dramatic ROI can occur by aligning the people, even more than the data and the process,” she says.

When bringing in new talent, Lisa recommends looking for data science fundamentals. “Data analytics, the ability to leverage ERP systems and think through down-the-line impacts as well as tying business process to systems design are all part of the equation,” she says. “But we should also look at soft skill requirements, such as the ability to collaborate.” Collaboration, big-picture strategizing, and lateral thinking are all essential characteristics of a modern supply chain expert.

The ROI Potential of Supply Chain Modernization

Remodeling your supply chain is not without risks, and it’s a process that takes time and resources to ensure success. But the rewards are worth the effort. “It depends on the situation, of course,” says Lisa, “but it isn’t uncommon to see a five or 10:1 return on investment from supply chain transformation improvements.”



Going Live on a New ERP System and the Importance of People

March 16th, 2020

With a client going live on a new ERP system shortly, it is top of mind. As is ALWAYS the case, as you get close to the finish line, issues pop up and it feels like one nightmare after another. With that said, the team is doing well and we are tackling what arises.  I am confident that we’ll be successful!

Yet, going through the process certainly highlights the critical importance of people during projects of significant organizational change. All people matter in these types of significant projects – the business owner or executive, the ERP project team, sponsors, the day-to-day troops and related parties.

 

How do you respond as you are sleep deprived and maxed out? Perhaps we should all think twice about how we respond to situations and whether we let bias and the lack of sleep cloud our judgement because it certainly has an impact on people!

For example, on the positive side, the business owner we are working with is very supportive to the team. He showed up with Customer Service to key orders on the weekend and is willing to spend money on tools and technology that will make it easier for his team. He also tailors his style to the person. For example, he saved a particular type of coffee for one of the project team members because she mentioned she would like it. This type of support goes a long way to encouraging the team to carry on through the typical trials and tribulations. On the other hand, there is always a negative Nellie or stress creator.

How do we navigate these types of waters successfully? And do we realize the power of people?

One Tip to Implement This Week:
Take a step back from what you are doing and think about how you are perceived. In our experience, people do not perceive themselves the same way that others perceive them. In fact, they might think they are fine but the frown on their face, the tone of their email or their attitude carries a different story. We find that people see through non-genuine comments. For example, if you say one thing but it is clear the opposite is how you really feel, what you really feel is going to shine through. You also have to be consistent or people wonder what is going on even if you are good with them.

The opposite also holds true. There have been times when it is clear the executive was concerned about something but presented a positive, can-do attitude, and the mood shifted to a bright outlook. In this case, the executive truly believed the situation can be navigated even though he didn’t know how (at the moment), and so his belief in the future shone through. Your attitude will spread. Have you checked yours lately?

Remember the power your comments, attitude and actions have on others. Are your going to spur the team to success or hold them back? Each person makes a difference. Don’t think because you aren’t the project manager or the business owner, you don’t have an impact. You will!



Collaboration is NO LONGER a Fluffy Topic

February 16th, 2020

I facilitated an executive panel discussion on “Collaboration for Advanced Manufacturing & Supply Chain Success” with diverse viewpoints from transportation (Ontario airport), manufacturing (AMETEK Ameron), technology for manufacturing and logistics from the global leader in GIS (ESRI), and innovation, incubator and accelerator gurus.  It was a fascinating discussion on the value of collaboration, to innovate or not, robots or people and other controversial hot topics.

The key takeaways included the following:

  • The Value of Partners – Several panelists talked about the value of choosing your partners wisely. No one person and no one company can do it alone. In fact, we often collaborate not only with “usual suspects” but also with ones we might not suspect, such as our competition. When you can find a way to collaborate with competition where you both “win”, a powerful outcome will result.
  • Fail Forward – This was a powerful insight from one of the panelists. As I always say in speeches on innovation, you have to fail to be successful in innovation. Do we see our failures as ‘failing forward’? Or do we hide under a rock?
  • Robots or People? – We had a bit of debate. Will robots replace jobs? Absolutely! But can they also create jobs? Fill gaps left by the retiring baby boomer? Increase the quality of manual tasks? And enable far greater capacity? Absolutely!
  • Is all Innovation Good?  –  Of course not! Again, if a topic is a good one, it will stir up debate.  Wasting lots of time innovating for non-existent returns on investment isn’t a smart move. On the other hand, the pure nature of innovation will require failure. How do we navigate when to innovate and when not to innovate?
  • Is all Collaboration Good? Again, absolutely NOT! Wasting time collaborating when a quick decision must be made is worse than a waste of time. On the other hand, if we can turn 1 + 1 + 1 = 33, it certainly seems worth it. Just don’t think about your standard partners only. Why not industry groups, educational institutions, and more?

Take a few minutes to think about collaboration. What have you seen work best? Actually, back up. No one should just think about collaboration. Instead, we should be thinking about our end result. Where do you want to go and what do you want to achieve? Now, think about the best use of collaboration, innovation, technology and other topics that will accelerate success.