Tag Archive: proprietary process

5 ERP Selection Pitfalls

April 27th, 2019

ERP

 

We get “too many” calls to help resolve problems associated with system upgrades and/or new system implementations.

How can some of these disasters be avoided upfront?

 

  1. Navigating ERP sharks – ERP software suppliers must be some of the most aggressive salespeople I’ve seen. Even when you are careful, they’ll likely focus more on the bells & whistles of their system rather than important details of key functionality needed to drive results.
  2. Standard functionality – Standard functionality is the downfall of ERP selection projects. In my experience, 20% of the time should be spent on standard functionality since core suppliers will have it. Reverse the order and spend 80% on unique functionality.
  3. Lopsided team – Although there will be some disciplines more interested than others in the selection project, if they decided for everyone, you shouldn’t be surprised if you end up with a great system in that particular area with the rest left to luck.
  4. Losing track of features – Although it seems obvious while sitting in the demo, it becomes amazingly difficult to figure out which feature went with which software a few days later. Note follow-up questions and compare notes immediately following the demo.
  5. Focusing solely on functionality – Don’t get lost in functionality and forget that the software supplier will be your business partner. They will make or break your success.

 Interested in avoiding these pitfalls? Check out our ACE ERP proprietary process to avoid these pitfalls and achieve endgame results.

Did you like this article?  Continue reading on this topic:

Systems Pragmatist

How to Know if Your Old System Is Just Fine

Have You Heard Horror Stories about ERP?



Lisa Anderson to Speak at Premier Project Management Association

September 9th, 2016
Lisa Anderson

Lisa Anderson, a sought after speaker in the supply chain industry, will present “The Amazon Effect: Creating a Customer Service Edge to the Inland Empire Chapter of the Project Management Institute.

LMA Consulting Group’s Lisa Anderson to Present The Amazon Effect: Creating a Customer Service Edge at 2016 PMICIE Professional Development Day

Lisa Anderson MBA,CSCP, president of LMA Consulting Group, will speak to the Project Management Institute (PMI) – Inland Empire Chapter on Saturday, September 10, 2016, 10:00 AM – 3:00 PM at the Magic Lamp Inn in Rancho Cucamonga, Calif. about the importance of customer service. Anderson, a sought after speaker on supply chain, customer service, skills gap, ERP, SIOP, and the Amazon Effect and its impact on business operations of manufacturers and distributors, will be presenting “The Amazon Effect: Creating a Customer Service Edge” to professionals focused on improving project results.

Anderson is board approved in supply chain strategy, an advisory board member for the Advanced Supply Chain Certification program, and was named a top 100 supply chain blogger on SupplyChainOpz. Recognized as the 16th most influential person in supply chain management and sustainability by technology leader SAP’s “Top 46 Resource and Optimizations Influencers (Plus a Few Others),” she will present primary research on how Amazon is impacting businesses and elevating customer expectations as well as provide key strategies on where and how to make improvements to stay competitive and relevant to customers. Anderson frequently discusses how customer service is core to business success and explains how her proprietary process TST helps companies provide exceptional service including short lead times to support business growth while achieving bottom line results when looking across companies from small to large and spanning diverse industries such as aerospace, building products and food.

“I think it is imperative that companies step up their game when it comes to customer service. Providing rapid turnaround times, 24/7 accessibility and value-add service options has become the norm,” explains LMA Consulting President Lisa Anderson. “Our research bears out these facts, and it is time to light a fire under companies to dump a one-size-fits-all strategy and shift to the 1:1 customer experience.”

Anderson will be presenting along with Brian Dreyer, CSM, CSP, an Enterprise Agile Coach, and Dustin Fennell, a transformation technologist, at The California Inland Empire Chapter (PMICIE), the area’s premier project management association, committed to the advancement of the project management profession. Registration for 2016 PMICIE Professional Development Day is free for members and $70 for non-members.

Celebrating its eleventh year, LMA Consulting Group helps growing companies elevate overall business performance while creating a customer service edge. Through a number of proven proprietary processes, LMA Consulting Group can pinpoint areas for improvement with eagle eye precision and develop the strategies to deliver results. Anderson, also known as The Manufacturing ConnectorSM, is currently working on a book entitled “The Amazon Effect” detailing a business roadmap to thriving in an ultra-competitive marketplace. A regular content contributor in topics including supply chain, ERP and SIOP, she has been interviewed for articles in publications like Industry Week, tED Magazine and the Wall Street Journal. She actively posts educational blogs three times weekly and has two newsletters, Profit through PeopleSM and “I’ve Been Thinking.” For information about Lisa Anderson, go to https://www.lma-consultinggroup.com/ or call 909.630.3943.



The Importance of Controlled Speed

June 24th, 2016

supply chain

Last week I was in New Zealand, and I went on a wild ride on the Dart River (see below). We went at 100 kph with just 4 inches of water. It was a thrilling ride with amazing scenery in the background, and it got me thinking about the critical importance of speed in today’s workplace. EVERY single one of my clients must grow, improve service levels, reduce lead time, maximize margins, and improve efficiencies — YESTERDAY. Speed of results is of the essence. It has been the focus of my clients since the recession (as cash was the focus during the recession) — in today’s Amazon-impacted workplace, speed will make or break success.

However, if you are going at 100 kph in an uncontrolled fashion, you will end up smashed directly into a boulder in the Dart River. In business, it is no different — you must maintain CONTROL while moving rapidly or success will not follow. This is one of the tenets of my proprietary process for driving supply chain performance TST. Having speed and torque with no traction leads to spinning your wheels. It is often the reason I’m called into a client.

speed

 

One tip to implement this week:

I’ve found the first step is to understand and create urgency around your priorities. Most likely you are doing a task because you want to serve a customer as almost everything we do at work can be traced back to serving customers; no matter the task — if you don’t think what you are doing ties to a customer, contact me. I bet we can tie it to a customer or drop it from your priority list. These customer-centric tasks are critical. This doesn’t mean you have to serve customers blindly but to serve them well while achieving a win-win profit and business growth requires you to work with controlled speed.

Start by finding the why behind your tasks this week. If there isn’t a compelling why, remove the item from your list. Focus only on those with an important why. Explain the why to your team or your manager. Create urgency. Think about the last service you received that not only provided great service but was speedy — wouldn’t you like to repeat that for your customers?

Looking for more ideas to keep your supply chain connected? Access more tips and resources on my blog. And keep connected by subscribing to my newsletter and email feed of “I’ve Been Thinking…”

 



Why ERP Success Has Little to Do with Systems

April 28th, 2016
ERP Success

ERP success depends on the quality and understanding of the people involved, from suppliers to team members.

After partnering with dozens of clients to help them select the “right” system that best fits their business requirements and partnering with many more to design the “right” processes in conjunction with their systems and people to achieve their objectives, it is clear that ERP success has little to do with systems! Counterintuitive but true!

As with almost everything, success boils down to people! That is a large part of the success of selection to cut through the “red tape” associated with ERP demos to look solely at critical success factors in conjunction with the ERP partner. If the supplier doesn’t understand the critical success factors, there is no point in collaborating. That means the people involved didn’t dig into enough detail to understand their potential partner.

In ERP success, suppliers are not good enough. It is hard enough to gain success with ERP as it is a major change initiative; whereas, there is no hope if you view your ERP partner as a “supplier” vs. a “partner”. The same is true if your ERP “supplier” views themselves as a “supplier” vs. a “partner”.

Next, choose your ERP team carefully. It will be time consuming and so dedicate the resources upfront. Figure out how to back up your resources.  Assure them of their career path. The ONLY way to ensure success is to have a high-functioning, dedicated team. It will involve the big picture, details and everything in-between. Make sure to have diversity. Leverage strengths.  Get the “right people on the bus” (as one of my mentors used to say), and it will all fall in line.

If you want to learn more about my new proprietary process ACESM — how to select the best system for your particular needs and/or how to design the “right” processes for your business in conjunction with your system, people/culture and strategy — please refer to our webpage or contact us.

Did you like this article? Continue reading on how to Profit Through People:

 

How to Increase Teamwork to Ensure Project Success

 

Why Upgrade Your ERP System?

 



Serving up an ACE in Your ERP Selection and Design

April 19th, 2016
ACE for ERP selection and design

ACE(SM) is a tested proprietary process that helps companies align critical success factors with business processes and supplier partnerships to achieve endgame results through improved ERP selection and design.

Our most successful clients are constantly thinking about where they are headed. They think about why they are going there — how does it fit with their vision? How does it have meaning for their customers? Employees? Supply chain partners?

They also think about emerging trends — what is most likely to impact their business? What do they have control over? What opportunities can they leverage? Can they turn lemons into lemonade? How?

Our role is to stay ahead of the curve so that I can help my clients achieve dramatic results. Thus, we’ve incorporated the following best practices and thinking into the development of our proprietary processes:

  • Best practices across industries (ranging from aerospace to building products to food & beverage to distribution) and company-sizes (from small, family owned businesses to facilities and divisions of multi-billion dollar, global enterprises)
  • Expert advice from our collaborations and alliances of clients and colleagues inclusive of top-notch trusted advisors, communities of executives and business owners, and trade association experts and professionals.
  • And, most importantly, we’ve bounced these against “what works” and is immediately pragmatic.

ACESM is our proprietary process that serves up an ace and “hits the spot” with ERP selection and design.

Since I played tennis in high school, I particularly enjoy this proprietary process. Serving an ace can be as hard in tennis as it is in business. You have to hit the ball with the “right” strategy vs. your opponent, in the “right” spot, at the “right” speed, at the “right” angle and at the “right” time.

Our ACESM process hits the bull’s eye by matching the critical success factors of the business in combination with best practice business processes, unique system differentiators and supplier partnerships to achieve endgame results with ERP selection and design. Endgame results include:

  • Scalable infrastructure to support business growth
  • Improved profitability
  • Accelerated cash flow
  • Superior customer service
  • Increased productivity and automation
  • With dramatically reduced risk!

Please refer to our webpage to learn more and contact us if you are interested in leveraging ACESM at your organization

Did you like this article? Continue reading on how to become a Systems Pragmatist:

5 ERP Selection Pitfalls 

The Value of CRM