Tag Archive: relationships

The Resilient Supply Chain: Are You Resilient?

December 31st, 2018

I was carpooling across town for an event tour (that had been postponed once) in rainy weather in rush hour in Southern California.  If this situation doesn’t call for resilience, I don’t know what does!  Of course, something is bound to go awry, starting with traffic jams galore.

We both had to be home at an early hour to get to key events that evening and we hadn’t had the best of days.  Not only did we miss key meetings to attend the postponed event, but the most important part of the day was cancelled due to delays, and several things weren’t coordinated too well.  Already a little frustrated, we headed home.

My carpool partner was already concerned about driving through large puddles with her small car because she didn’t want it to stall out.  Prior to the tour, we made several trips around the parking lot.  We decided to move to higher ground or we’d be up to our knees in water when we returned.  After the tour, while making our way to the exit, we had to drive through big puddles. On the last big puddle before exiting the lot, the car started making a loud noise.  Not good!

After we pushed through and pulled off to the side, it was apparent that the undercarriage cover came off.  Clearly the water didn’t make it fall off, but there must have been something in the water that caused it to separate.  We were at a male dominated facility with at least 4 guys at the exit. They came over but couldn’t define the problem.  My carpool partner was no expert at cars but saw that it was the undercarriage.  So we decided to back up so that we could see it and weren’t dragging it along.  She asked them for ideas or recommendations for a shop nearby. No one had any idea and just pointed out that the undercarriage was dragging below the car. My carpool partner was becoming frustrated.
After a few more minutes with no help from “the guys”, she decided we could tie the undercarriage up so that it would stay for the ride home – BUT, we needed rope.  Of course, no one had a clue. Luckily, she found rope in the backseat (which, I admit, would never be found in my backseat…until this experience). Next she tied it up herself as one or two of the bystanders watched.  We needed a scissors to tie it up. What do you think happened next? Of course – no one knew. I went over to the guard shack and borrowed a pair. She cut the rope and we drove back in the rain for about 2 hours in heavy traffic.

Since she is new to the area and didn’t want to leave the temporary rope option too long, it occurred to me that my mechanic is amazing at customer service and would probably help us out.  I texted him, told him the story and said we’d drop by in 20 minutes. When we showed up, he took us immediately, offered us coffee and conversation while they assessed the issue. He returned with a temporary solution and showed us why she would have to purchase a new undercarriage cover.  Less than 30 minutes later, we left with the car intact and safe to drive until the dealer could order a cover that he offered to put on for her. My mechanic didn’t charge us for this service and left us thanking him profusely. My carpool partner even left with a tip on how to buy a new truck for her husband who was moving out the next day.  Who doesn’t value relationships!?!

In this situation, we could have become seriously delayed (missing our evening events or taking Uber on a lengthy drive), stuck, angry and more.  Instead, my carpool partner took control of the situation, got us going and then we leveraged fabulous connections to ensure the temporary solution would “stick”.  Resilience and perseverance won out in the end!

What would you have done?



The Value of New Beginnings and the Old

May 24th, 2018

This weekend I was in North Carolina for the wedding reception of my Godson Alex and his bride, Grace. They were happy, planned the perfect day and it all went fabulously……such an impressive – and young (or maybe I’m just getting older) – couple! I spent lots of time in high school and college hanging out with my best friend Sandi and her family, and so it is always great to go back to spend time with family.






Sandi and I turn 50 in the next month and so we plan to do a few trips this year to commensurate the occasion.  It is great to have a friend that I’ve known most of my life. There is certainly value in the old as well as the new.  Are you appreciating your long-term customers who have been with you through thick and thin as well as your new, ideal customers?

One tip to implement this week:
Don’t we tend to take our long-term, valuable relationships for granted?  Admit it! Of course, it is easy to do so.

Perhaps we should think about valued customers, suppliers, employees and other partners.  Pick up the phone and give them a call or stop by for a visit. I find it is always good to catch up. There were several relationships from my first large client that got me started.  I wouldn’t be successful today if it weren’t for what I learned from them and/or the chance they took on a new consultant.

Although I started this by thinking of new beginnings, I am reminded that I fly back at a terribly early hour on Monday (as anyone who knows me would be horrified) because one of those key contacts from my first client is in town and we are going to our old haunt, Red Robin.  Should be fun! Later that day, I meet with some new contacts to start new beginnings. Nice to have a great mix.

Who will you be first on your list to connect with?


The Outer Banks & the Value of Long-Term Relationships

November 1st, 2017

The Outer Banks & the Value of Long-Term Relationships

I recently went to North Carolina’s Outer Banks for the wedding of my best friend’s daughter. Sandi and I met in high school and spent college together as well, and have seen each other multiple times each year since. I remember beach trips with her family in high school as well as beach trips to her parents’ beach houses (going back to when her kids were just born) and even a beach trip in CA earlier this year with my other best friend as well. Somehow walking along the beach with long-term friends (and a dog always adds to the mix as in the picture below) is quite restful. It reminds me of the value of long-term relationships. Sandi is one of my oldest friends, and there is something to be said for those people who stick with you through thick and thin. That certainly is true with work as well!


One tip to implement this week:

I venture to guess that everyone knows someone from MANY years ago, whether a friend, colleague or family member. Have you thought about who has stuck with you through the trials and tribulations of everyday life? Who is happy to share in your success? This can be a tough one. I remember a colleague I considered a friend who distanced herself when I was promoted at work – not exactly a long-term relationship. On the other hand, I have been blessed with MANY colleagues that I have kept in touch with from my first job out of college through mid-career jobs and, of course, during my consulting career.  

I have always thought keeping in touch with “good people” was a top priority. Do you? I cannot tell you how many times these friends, family and colleagues have contributed value to my career and life. Earlier this year, I went to Chicago for a consulting convention and was able to visit a childhood friend I hadn’t seen since high school, a cousin I hadn’t seen in YEARS (although I had such great memories of playing in the lake by my grandpa’s house when we were small) and a colleague I hadn’t seen since the year I started consulting (2005). It was great to catch up. Who should you pick up the phone and call?  




New York Times Bestseller “Contagious” & Relationships

May 1st, 2017

I attended a consulting convention last week in Chicago, and the theme of the week was the critical importance of relationships. Jonah Berger spoke about his book Contagious: Why Things Catch On. I thought a fascinating fact he talked about is that 91% of people buy (or business is gained) by word of mouth. Simply amazing! The same goes for almost anything — finding a job, getting a promotion, getting a project approved and so on. Have you thought about this?


Also, I happened to see my best friend from grade school and junior high while in the Chicago area (prior to hearing this startling fact I must add) as I thought it would be nice to catch up. And, I was able to see my cousins as well — it was really nice seeing them in person, even though it is far easier to stay connected to some degree with Facebook these days. I remember jumping into Wauconda Lake many times with my cousin and having a blast in the old days. Of course, I also met up with consulting friends while in Chicago — one I haven’t seen in 12 years, two members of my global strategy group and several others. Are you keeping in touch?

One tip to implement this week:

The great news is that it is quite easy to value the people in your life. Have you picked up the phone lately to tell your colleague that you appreciate them? Instead of thinking about how you can gain ground at work, think about how you can help a well-deserving colleague get ahead. Be generous.

Keep in touch with valued former colleagues — whether in a different department, company or even country. It is so much easier than it used to be with technology like Skype, Zoom and others. Or, go old fashioned and send a note. Strangely enough, it has come back into style. Don’t worry about format and timing; just START. Walk down the hall. Pick up the phone. Schedule a trip. Mail a card. Or do whatever works for you.

Looking for more ideas to keep your supply chain connected? Access more tips and resources on my blog. And keep connected by subscribing to my newsletter and email feed of “I’ve Been Thinking…”

Keeping in Touch

December 21st, 2015

supply chainAs we are in the holiday season, it certainly seems like a good time to keep in touch with our family, friends, and colleagues. What are you doing to make sure your contacts know they are valued? For example, I have heard from several contacts I haven’t talked to in a while. It is nice to catch up and remember the importance of people. As I say in my consulting business, people are #1 to success. And isn’t it just a great time of year to keep in touch anyway?

One tip to implement this week:

The great news is that the holidays provide a great reason to keep in touch. I prefer to use the personal touch. Write a hand-written note in a holiday card. Pick up the phone to let them know you appreciate them. Schedule a time to get together and catch up. Send a personalized email or video card.

In my ProVisors group, we had a conversation about this topic. The key is to do something of high quality that stands out from the crowd vs. the non-personal touch. Think about something a little different. Don’t just send something to check it off your list. Put thought into it to value the relationships. Don’t worry if you haven’t started. It is a fantastic opportunity through the New Year to leverage this opportunity.

Looking for more ideas to keep your supply chain connected? Access more tips and resources on my blog. And keep connected by subscribing to my newsletter and email feed of “I’ve Been Thinking…”