Tag Archive: resources

ERP Selection: Why It Has Become a Strategic Priority

April 18th, 2019

In today’s Amazonian environment, customers expect rapid delivery, over and beyond from cradle to grave, collaborative service, 24/7 accessibility and last-minute changes. Executives are realizing they must upgrade their technology infrastructure to meet and exceed these customer expectations while driving bottom line improvement.

Your ERP decision will be one of the most significant investments your company will undertake, and these projects are wrought with risk. 80% fail to achieve the expected results yet waiting “too long” can put you out of business.

Selecting an ERP System is a Strategic Priority
Because of the significant customer and bottom-line benefit and steep, unintended consequences associated with these projects, the most successful clients realize they must be a strategic priority. By no means should the decision by relegated to a technical expert or project manager. Involve your best and brightest on the team and ensure your executive team is on top of preparation, progress and the inevitable pitfalls – beginning with preparation:

  • Understand business processes: Start by understanding what occurs on a day-to-day basis. One of the top failure points is to assume that people can make the leap from current processes to what every ERP provider claims to be “best practices” on day 1 with no roadmap.
  • Gain strategic and cross-functional input – Since all systems will perform the basics well, success will boil down to what drives your strategy and supports your cross-functional and cross-organization collaboration.
  • Identify critical requirements – Countless hours wasted on typical business requirements (which all systems generally cover); instead, focus 80% of your attention on the requirements unique to your business, industry, and company. Think customer differentiation & profit drivers.
  • Prepare data and be realistic evaluating your process disciplines – No matter how well you prepare, your system will only be as good as your data and process disciplines.
  •  Dedicate appropriate resources – Be an exception. Supplement your resources, bring on appropriate expertise early on and be willing to invest in what will ensure success and mitigate your risk.

5 Critical Factors in Selecting ERP Software

As complicated as most companies seem to make it, the critical factors in software selection boil down to a select few:

  1. Your business objectives – Don’t worry about everything required in every module to run your business. Instead, take a step back and focus on what you need to meet your grow and profit plans.
  2. Cloud or not?  It depends. Dig into the details. Develop your own spreadsheets with paybacks. Consider your technical resources, adeptness with topics like cyber security and the latest technology, and your ability to navigate disruption and risk.
  3. Understand your culture – What are your cultural norms when it comes to change? Do your employees have an entrepreneurial spirit or do they require strict procedures? These answers will be integral to aligning culture and technology.
  4. Think about design upfront – Not thinking through down-the-line implications will derail the best of projects. Incorporate design and a holistic systems-view upfront.
  5. Ballpark estimates and ranges – Get a ballpark upfront, and never accept the first estimate. It’s typically too low! Worse yet, two suppliers that should be within 10% of one another can be 100% different. Ensure you are comparing apples to apples, and remember implementation, not software, is the 80-pound gorilla of ERP success.

ERP is a tough topic! Clients worry they are “too small” or it will be “too expensive”, and in the interim, the competition passes them by since having the technology that supports a superior customer experience without breaking the bank is a “must”, no matter your size or industry. With that said, we have seen clients ready to “throw out” a perfectly suitable ERP system as they think it is the system, not the process or people that is the issue when it isn’t.

If you’d like an expert to assess your situation to partner with you to achieve these types of results, contact us. 

      

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The Importance of Being Top of Mind

July 30th, 2018

 

Last week, I led my Ontario ProVisors group meeting.  It is a top notch group of trusted advisors that I’m thrilled to lead – not only is it a great group of people (professional, smart and funny) but they also provide my clients with “just what they need when they need it”.  It is surprising (and exciting) how often a client will ask for a specific (oftentimes obscure) resource or question, and I can help him/her because I know the best person to answer his question or fill his need.  If you have a need, please feel free to contact me.

Last week, we were brainstorming the best ways to be visible so that clients can find us and the idea of being “top of mind” came up.  I have certainly found being top of mind important as clients need to remember you when the issue arises.

It is quite surprising how visibility plays into success.  I had a few core group members I thought I would NEVER forget because they were awesome, integral to the success of the group and helpful to me personally.  Both moved away/took a different job of sorts.  Fastforward two years later: when I was asked for a referral, they didn’t pop to mind first.  Hard to believe when I realized how true it was!

Later that night, I went to another ProVisors meeting.  One person mentioned that although he sees me on LinkedIn, when he saw me in person, he remembered he had clients that needed my expertise.  Glad I was top of mind!  Are you?

One tip to implement this week:
No matter your role, it is important to be top of mind for your customers, clients, Board members, peers, and more.  Do you purposefully find ways to be top of mind (in a positive way of course)?

For example, do you check in on your key customers every month, week or whatever time frame is appropriate?  Do you send your key supplier a card for an important occasion?  Do you find a way to remember key dates related to your employees, peers etc.?

CRM isn’t required.  Use Outlook.  Write it down on a piece of paper.  Pick up the phone.  The great thing about being top of mind is that it doesn’t require money and resources.  Instead, it requires a little effort!  Do you appreciate the effort others take when you are top of mind to them?  Return the favor.

 



The Skills Gap Emerges as #1 at Prominent Supply Chain Conference

May 28th, 2018

At the Southern California Supply Chain and Logistics Summit conference, there were several keynote speakers from industry icons such as Amazon, UPS, Union Pacific and more.  One might expect quite a lot of interesting insights into the latest supply chain trends yet the most common theme among the presentations tied back to the skills gap. It boils down to having the “right people” for success – both in terms of employees and supply chain partners.

 

Several of the themes emerged the supply chain summit:

  1.  Automation: Friend or Foe? With the advances of automation in the supply chain, there is much worry over the impact on people. Yet, several speakers said they HAD to automate and leverage technology just to have a hope of keeping up with the expected growth over the next several years.  When adding in the retirement of baby boomers, will you have the skills to support your business growth?
  2. Someone has to be behind the robot – Even though some robots use artificial intelligence concepts, they aren’t programming themselves.  There is someone behind the robot – programming, maintenance and more. Are you preparing for a job that can be replaced by a robot or are you programming the robot?
  3.  Robots and people side-by-side-  There are some tasks that robots can automate and improve upon whereas there are others it makes sense to employ workers.  Are you preparing your resources to see value in both?
  4.  Matching skills with roles – How does your company stack up?  Another topic of much discussion – mentioned by panelists and attendees alike – the vast majority of executives feel they are falling short when it comes to gaining the skills they need to run their business at the “right” margins.  How clear are you on what you need to successfully run your business? Or are you living on hope it will all work out?
  5.  The rise of flexibility – With the rise of e-commerce, we have BIG spikes.  We need to be thinking about how to incorporate flexibility into our thinking. How flexible are you?
  6. Would you want to be in the role?  There are some jobs set up to be thankless (such as drivers in several environments).  If you wouldn’t want to do the job, how can you expect to keep your workforce?

Since having the “right” talent in the “right” place at the “right” time is #1 to success, investing in talent could be your most important investment of the year.  Do you spend as much time thinking about your people (whether current or new) as you do a major machine or technology purchase? You should!

 



Is Apple Moving Design In-House?

December 15th, 2017

According to an Industry Week article, Apple is considering designing chips in-house.  The Japanese Nikkei said that Apple could replace as much as 50% of the power management chips that go into iPhones with its own design.  That could be a dramatic change!

Supply Chain Impact to Component Vendors
Apple has developed its own processors for years but has recently increased its focus on the in-house design of components. There have been recent changes in supply chain (recent acquisitions have reduced the number of chipmakers).  Could this be a change in strategic direction or a response to a changing supply chain or something else?  No matter the reason and whether it will come true, the question is whether you would be aware of this change if you were in a related industry or dependent on suppliers related to this potential change.

What Should We Consider and/or What Impacts Could Arise?
Of course, if Apple moves design in-house, it will impact the current supplier (Dialog); however, it doesn’t stop there.  The suppliers who supply Dialog should be thinking about the impacts and how they can redeploy resources.  It begs the question of the level of diversification of your customer base.  Has this been a priority?  Is there a way you could turn part of this situation into a positive, whether you are Dialog or a related company?

Think About Potential Changes in Your Industry
Even if you are unrelated to any of these companies and impacted parties, it pays to be thinking about potential changes in your industry.

  • Are you in lock step with your customers and suppliers?
  • Do you know what is on their minds?
  • Do they know what you are thinking?
  • Could it be of benefit to brainstorm markets, products, and more with supply chain partners?
  • Do you have relationships within your industry that could alert you to key trends or do you attend important trade events?
  • At a minimum, what are you doing to ensure you are not surprised?

If your strategy includes keeping your eye on industry and customer change and your ear to the ground, you most likely will see the change coming so that you can steer the right course.  If not, now if the time to get started.



Is Your Supply Chain Ready for Growth?

December 9th, 2017

Recently, we worked with a large, complex organization to provide an external assessment of the supply chain organization and how well it was prepared to support scalable growth.  It reminded us of the value of taking an outside view every now and then.  Whether you take yourself outside of your organization, hire a consultant or ask an executive from another division or trusted customer to take a deep dive into your organization, you’ll likely wind up with a few ideas – or, at a minimum, a confirmation that your i’s are dotted and t’s are crossed and ready for growth.

Growth has many challenges
It is MUCH easier to downsize than it is to grow successfully.  NOT more pleasant but it is simpler to cut back.  Unfortunately, we are all too familiar with this exercise.  Yet growth has many of the same challenges:

Cash is a constant challenge – by virtue of growing rapidly, you spend money in advance of shipping and receiving payment.  The quicker you grow, the tougher it can be without a line of credit especially for a smaller organization.

  • Are your people ready for growth?  What “used to work” might no longer be sufficient.  Have you prepared for these needs?
  • Can your operations keep up?  Do you have the resources, equipment, and support resources?
  • Suppliers are likely to be ill prepared unless they are in lock step with your growth plans.  Regardless of the preparedness of your team, nothing will occur unless your supply chain is aligned.
  • If caught by surprise, you can certainly throw resources at the issue but to achieve scalable growth, you should have thought about your processes, systems, metrics and more.  For example, determining that you’ve outgrown your ERP system as you “hit the wall” is too late.  It will take time to select the best system for your needs AND it will take between 6 months to 18 months to implement, depending on your size, complexity, ERP partner, scope etc.

Growth is a hot topic.  For example, according to our recent Supply Chain Briefing, McKinsey predicts 20% manufacturing growth by 2025.  However, regardless of your industry, if your company isn’t growing, it is dying.  We have NEVER seen an organization “stand still” and “maintain” successfully.  Have you?  Thus, growth is core to success.  

Plan or After-Thought
The key is whether it is a plan or an after-thought.  Which is it for you and your organization?