Tag Archive: software

5 ERP Selection Pitfalls

April 27th, 2019

ERP

 

We get “too many” calls to help resolve problems associated with system upgrades and/or new system implementations.

How can some of these disasters be avoided upfront?

 

  1. Navigating ERP sharks – ERP software suppliers must be some of the most aggressive salespeople I’ve seen. Even when you are careful, they’ll likely focus more on the bells & whistles of their system rather than important details of key functionality needed to drive results.
  2. Standard functionality – Standard functionality is the downfall of ERP selection projects. In my experience, 20% of the time should be spent on standard functionality since core suppliers will have it. Reverse the order and spend 80% on unique functionality.
  3. Lopsided team – Although there will be some disciplines more interested than others in the selection project, if they decided for everyone, you shouldn’t be surprised if you end up with a great system in that particular area with the rest left to luck.
  4. Losing track of features – Although it seems obvious while sitting in the demo, it becomes amazingly difficult to figure out which feature went with which software a few days later. Note follow-up questions and compare notes immediately following the demo.
  5. Focusing solely on functionality – Don’t get lost in functionality and forget that the software supplier will be your business partner. They will make or break your success.

 Interested in avoiding these pitfalls? Check out our ACE ERP proprietary process to avoid these pitfalls and achieve endgame results.

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ERP Selection: Why It Has Become a Strategic Priority

April 18th, 2019

In today’s Amazonian environment, customers expect rapid delivery, over and beyond from cradle to grave, collaborative service, 24/7 accessibility and last-minute changes. Executives are realizing they must upgrade their technology infrastructure to meet and exceed these customer expectations while driving bottom line improvement.

Your ERP decision will be one of the most significant investments your company will undertake, and these projects are wrought with risk. 80% fail to achieve the expected results yet waiting “too long” can put you out of business.

Selecting an ERP System is a Strategic Priority
Because of the significant customer and bottom-line benefit and steep, unintended consequences associated with these projects, the most successful clients realize they must be a strategic priority. By no means should the decision by relegated to a technical expert or project manager. Involve your best and brightest on the team and ensure your executive team is on top of preparation, progress and the inevitable pitfalls – beginning with preparation:

  • Understand business processes: Start by understanding what occurs on a day-to-day basis. One of the top failure points is to assume that people can make the leap from current processes to what every ERP provider claims to be “best practices” on day 1 with no roadmap.
  • Gain strategic and cross-functional input – Since all systems will perform the basics well, success will boil down to what drives your strategy and supports your cross-functional and cross-organization collaboration.
  • Identify critical requirements – Countless hours wasted on typical business requirements (which all systems generally cover); instead, focus 80% of your attention on the requirements unique to your business, industry, and company. Think customer differentiation & profit drivers.
  • Prepare data and be realistic evaluating your process disciplines – No matter how well you prepare, your system will only be as good as your data and process disciplines.
  •  Dedicate appropriate resources – Be an exception. Supplement your resources, bring on appropriate expertise early on and be willing to invest in what will ensure success and mitigate your risk.

5 Critical Factors in Selecting ERP Software

As complicated as most companies seem to make it, the critical factors in software selection boil down to a select few:

  1. Your business objectives – Don’t worry about everything required in every module to run your business. Instead, take a step back and focus on what you need to meet your grow and profit plans.
  2. Cloud or not?  It depends. Dig into the details. Develop your own spreadsheets with paybacks. Consider your technical resources, adeptness with topics like cyber security and the latest technology, and your ability to navigate disruption and risk.
  3. Understand your culture – What are your cultural norms when it comes to change? Do your employees have an entrepreneurial spirit or do they require strict procedures? These answers will be integral to aligning culture and technology.
  4. Think about design upfront – Not thinking through down-the-line implications will derail the best of projects. Incorporate design and a holistic systems-view upfront.
  5. Ballpark estimates and ranges – Get a ballpark upfront, and never accept the first estimate. It’s typically too low! Worse yet, two suppliers that should be within 10% of one another can be 100% different. Ensure you are comparing apples to apples, and remember implementation, not software, is the 80-pound gorilla of ERP success.

ERP is a tough topic! Clients worry they are “too small” or it will be “too expensive”, and in the interim, the competition passes them by since having the technology that supports a superior customer experience without breaking the bank is a “must”, no matter your size or industry. With that said, we have seen clients ready to “throw out” a perfectly suitable ERP system as they think it is the system, not the process or people that is the issue when it isn’t.

If you’d like an expert to assess your situation to partner with you to achieve these types of results, contact us. 

      

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Do You Know What Is Important in Selecting the Right System?

March 21st, 2017
Selecting the right ERP system

Are you prepared to make a good match with ERP software suppliers? Start with understanding what your business needs are and whether the ERP software is a match.

ERP systems often fail to live up to their promise — even in the best of circumstances. It is a tough environment — software suppliers are consolidating, the smaller ones can disappear or get gobbled up in a moment’s notice, good resources are hard to find, and the list goes on. Yet there is no choice but to proactively address this topic to have a scalable business and to meet customer expectations as you get to a certain size and complexity. Thus, it is worth-while thinking about whether you are prepared in selecting the right system:

1. Do you fully understand your business requirements and specifically your critical success factors (from a company, industry and ERP functionality perspective)?

2. What safeguards do you have in place to avoid getting excited about non-essential bells and whistles that seem important at the time of selecting the right system but are not critical to your growth and profitability? Be honest!

3. Do you know what questions to ask to dig deeper into down-the-line impacts of functionality options? Overlook this step and it is likely you’ll be gravely disappointed later.

4. Do you have software and implementation cost estimates for what you can expect for your software tier? Would you know if your deal sounds “too good”?

Do you know the qualities to dig into to be assured that your implementation resources are best suited for success?

 

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Resurrecting a Struggling System Implementation

August 16th, 2016
struggling system implementation

Take the necessary steps and dedicate resources to review processes and think more broadly about specific steps and functions before the purchase of a new ERP system.

We received a call this week from another frustrated CEO who is struggling with a system implementation. What we hear frequently from executives is the following: “It took more time and more money than I ever imagined!” And, worse, sometimes we hear that customers are being lost or are in danger of slipping away. Enough said as we can’t imagine anything worse!

 

Over the years, we have helped several clients with these types of situations. We are not experts in any particular software (although we know most of the popular ones) yet we are able to help clients with these issues. Little has to do with being an expert in the particular system. Instead, based on our experience with these types of projects, several of the pitfalls to avoid include:

1.  Lack of process understanding – just understanding system steps is not enough. What if those system steps don’t add up with the daily processes? What if we know all the system steps but have no idea how to perform our job function? This is one of the most common causes of mass frustration and ERP system issues.

2. Thinking in a silo – almost everything “works” if you are in a silo. If you are thinking about what you need the system to do and not aware of impacts on anyone else, it can appear that the system is functioning just fine when it isn’t. For example, if you enter production and are able to move the inventory to the next step in the production process, all seems good. However, we’ve seen that two steps further in the process, the last production step cannot be performed or the item cannot be shipped if certain fields were not checked or steps followed. Unfortunately it creates havoc later on, and it might not be caught until it is too late. Unscrambling this mess can be tricky.

3.  Lack of education – notice I did NOT say lack of training. 99% of my clients start by telling me the issue is a lack of training. Although additional training might be required, it is rarely the issue. Instead the lack of education can be a problem. Education includes training on specific steps and functions but it is a broader topic. Do you understand WHY you are performing these steps and what they mean?  

 

Upgrading or implementing a new system can be a significant undertaking that will greatly impact your business and your resources — in a positive or a negative way. It is your choice. Don’t underestimate the importance and complexity of this process. Dedicate the appropriate resources and focus to the undertaking, and success will follow.  

 

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The Critical Importance of Design

September 23rd, 2013
Never underestimate the importance of design when upgrading or implementing supply chain systems.

Never underestimate the importance of design when upgrading or implementing supply chain systems.

I find that supply chain design is often undervalued. We seem to blindly follow systems and business processes handed down from our information technology departments and resources, but do we take the time to think through design? Purchasing, logistics, and ERP systems are considered big-ticket items for most companies.

Why would we leave design to chance and not fully leverage our investment?

If you are upgrading or implementing a new software system, start thinking about design prior to implementing, you cannot start too soon. My best clients ask for their processes to be reviewed, documented, and improved upfront. This way, the clients are familiar with the processes, and can better sync up their system and process design to deliver results. Even more importantly, those clients typically have a much smoother implementation, less customer disruption, less cost, less confusion.

If you are not upgrading or implementing, do not despair! Anytime you make a commitment to design, you’ll gain a benefit. Start by asking your employees about what is working and not working. Listen to their feedback. Review configuration options of the software. Get familiar with the functionality and business needs. Join user communities. Ask for ideas. Develop plans for design improvement. Significant results can be achieved without significant investment.

For example, one of my clients wanted to bring inventory levels down to free up cash without affecting service levels. We reviewed the people, process, and systems. There were opportunities to re-design aspects of each – within 6 months, the re-configured and re-allocated people, process, and system was able to deliver a 30% reduction in inventory.

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