Tag Archive: support

The Resilient Supply Chain: Does Your Environment Support Fear?

November 27th, 2018

In today’s Amazonian environment, customers expect rapid delivery (same day/next day is preferred regardless of industry), 24/7 accessibility, easy returns, innovative collaborations and much more.  Add disruptors popping up all over (such as Uber, Netflix and more), trade war impacts and technology disruptors to entire industries (such as artifical intelligence to the accounting industry), it is quite clear we are in a new ballgame.  One of the keys to successfully navigate this environment is to rely on your people.

When it comes to your people, if they don’t feel empowered, they will not take a leap of faith and bring up ideas, test theories etc.  In essence, they need to overcome fear to rise to the occasion. What is the environment like in your office? Here are a few questions to ponder:

  1.  Will employees be shunned if they go against the grain?  For example, if employees bring up an idea that isn’t popular or one that the manager thinks puts him/her in not-as-good a light, will they get shunned?  Before leaping to the answer of “of course not”, perhaps take a second look one or two levels below you. You might find a different answer than you wish.
  2.  Is failure celebrated?  Of course, we don’t mean multiple failures repeating the same mistakes but is a single failure/learning experience celebrated?
  3.  Would failure still be celebrated if it impacts month-end numbers? Unfortunately, that is when it will occur.  It is just luck of the draw.
  4.  Is it OK to help a project team?  For example, if an employee helps a project team that requires his/her expertise even if it isn’t relevant or supportive to his boss’s success, will it be OK?  Worse yet, if this person is busy (which will always be true), is it OK if he diverts a few hours to help the project team for the greater good even if it doesn’t help his manager?  Will the manager answer the same way if he didn’t know you were listening?
  5.  Do you provide tools and training?  Some employees will take the leap on their own whereas others want the extra support to feel qualified to provide ideas and advice.  Are you willing to invest in these?
  6.  Will you provide mentoring and support? Beyond tools and training, ongoing mentoring and encouragement is needed to facilitate the process.  Whether formal or informal, do you have a process in place that provides this support?

It is definitely much harder than it appears to have your employees overcome fear when you aren’t looking.  

Are you willing to invest time and money into this effort to enable the growth of your employees and the scalable, profitable growth of your business?

 



Have You Heard Horror Stories about ERP?

April 25th, 2018

enterprise resource planningSince we are known in ERP circles, it is a topic that comes up in conversation frequently.  Recently, at an Executive Forums meeting, one member talked about a situation he knew about where the company lost half its sales after a failed ERP implementation, and they ended up reverting back to their old system.  Can you imagine? The unfortunate thing is this is not uncommon although it is a more dramatic example.

ERP isn’t bad.  It is essential in achieving scalable, profitable growth although sometimes it can seem bad and have just horrible results.  

Similarly, no particular ERP system is bad; although some are definitely better for your particular situation and growth plans than others. We cringe when we hear about the plans of potential clients who were sold ‘ice to eskimos’ by ERP suppliers.  The challenge is that an ERP system can sound like a significant financial investment and so clients are tempted to not add cost by hiring an expert to assist with the process. However, since it is as significant as it is, when it goes bad, it extrapolates into many times the initial investment with unhappy customers, added cost and more.  Thus, it is no wonder clients stick with a ‘dead ERP’ longer than they should in many cases, which limits their ability to grow – and certainly achieve scalable, profitable growth.

All hope is not lost!  Here are a few things to consider when evaluating ERP and whether you should think about upgrading:  

  1.  Can you support your growth plans two years out? –  ERP isn’t something you slam in place unless you want to experience the horrific stories.  Start two years out. If you will be limiting your ability to grow profitably, it is time. It could be that you are on a system like QuickBooks, or you expect M&A activity or a potential sale, or you have a highly customized system or one that isn’t supportable two years down-the-line.
  2.  Forget about bells & whistles (cool items ERP suppliers show you) and evaluate a short list of critical success factors for your business –  This is #1 to success in evaluating ERP systems.  These critical success factors are items relevant to your profit drivers, maximizing the customer experience, unique to your industry/company, etc.  Once you identify them, tie them to functionality.
  3.  Consider your partners carefully – Although selecting the best system for your situation is cornerstone to getting the appropriate foundation on your house, if you have the wrong partner, you might as well hang up your hat.  The perfect software with the lowest cost proposal from a weaker partner will quickly surpass your highest cost proposal with a so-so partner and double it from there – at a minimum. Selecting ERP partners is quite similar to selecting any good partner – be aware you’ll be happily collaborating or stuck with them for quite a long time.

All businesses will go through ERP upgrades at least once or twice every 10-20 years (if done well, more if not).  Why not pay attention to how to make one of the most significant investments pay off?