Tag Archive: tours

Participation is More Fun

June 20th, 2019

During my recent trip to Sicily, Prague and Belgium, I went on several food tours. I have found food tours can be a fun and interesting way to get to know an area, as well as the food that is unique to the area. So, of course, when in Italy, what better than to have a food tour and make your own pizza! We sort of participated in making limoncello which is always a great taste to include on a tour.  And, we definitely made chocolate treats on a chocolate tour in Brussels.

Each time an activity was included, it added a new twist to the food tour. Isn’t that true with work as well? If you want someone to learn a concept, develop an exercise or a way for him/her to participate. Since returning, I taught a CSCP (certified supply chain professional) class at the Target distribution center and another class with two students at the University of LaVerne/  We had interesting interactive discussions. The students brought up real world examples to participate and relate the concepts to everyday work scenarios and gain immediate advice on a few issues. Bringing concepts to life with active participation is much more memorable than just talking or droning on about a topic. How can you bring concepts to life at work?

One tip to implement this week:
Think about how to build clarity and build participation into your conversations, presentations and discussions. As Jerry Seinfeld says, “I will spend an hour taking an eight word sentence and editing it down to five.” Similarly, I’ve noticed it might take our team at least that long to distill one key concept into a graphic. It is well worth it if the point is clearly communicated and our recommendation is understood and supported. In this case, think about how to engage your team, audience or client to participate in the solution. Not only will they understand it much better but they also will be aligned with it!

There is an art to developing participation exercises that will engage the audience while achieving your end outcome. I find it much harder than it appears. Ask your favorite speakers, educators and leaders how they do it. Take note when someone does it well. How do they introduce the exercise? How do they engage the team? Do they tie the results to the next topic or business need? Little things go a long way. For example, try making your exercise relevant to the audience. When explaining the importance of bills of material for a clay company, we used play dough to make some simple items (thanks to my colleague Diane Garcia for that great idea!). I’d love to hear your ideas for successful participation.

 



What Tours Have You Gone on Lately?

August 27th, 2018

In the last month, I have attended quite a few tours of manufacturing and distribution operations.  The pictures below were taken at an APICS Inland Empire and ProVisors tour of Southwest Traders Foodservice Distribution and Do It American Manufacturing.  Both were excellent.  And I walked away with great tips!

Tours are a great way to see different ways of doing business and gain insights and ideas to apply in your company.  I find that what I see and learn will provide value to clients somewhere down the line.  As often as I hear clients request a consultant with knowledge in their specific industry, I have found that we often-times provide even greater value when we can apply a concept that we’ve seen in a completely different industry that looks like it could be an ideal solution.

What Should We Consider and/or What Impacts Could Arise?
How recently have you gone on a tour?  You might want to start by going on a tour of your company.  As strange as it sounds, it can be eye opening if you take the view of an external tour and see what you observe.  Better yet, take others with you and see what they observe.

Beyond your facility, there are many options for tours of manufacturing and distribution operations.  You can go to customers and suppliers to better understand their operations. Not only will you gain ideas, but you’ll learn about companies that tie directly to yours and collaborate with supply chain partners.

You can also tour by joining a trade association like APICS (trade association for supply chain and operations management), the DMA (distribution management), ISM (supply management), CSCMP (transportation) and more.  Last but not least, why not ask friends and colleagues for a tour.

While you are touring, observe and ask questions.  You are likely to see new techniques, learn about new technologies, see different equipment (such as narrow aisle forklifts which we saw at Southwest Traders), observe robots in action (which we did at Do It American), discuss metrics and dashboards and much more.

Step out.  Take a Tour.  Learn from Others.