LMA Consulting Group’s Lisa Anderson to Present The Amazon Effect: Creating a Customer Service Edge at 2016 PMICIE Professional Development Day
Lisa Anderson MBA,CSCP, president of LMA Consulting Group, will speak to the Project Management Institute (PMI) – Inland Empire Chapter on Saturday, September 10, 2016, 10:00 AM – 3:00 PM at the Magic Lamp Inn in Rancho Cucamonga, Calif. about the importance of customer service. Anderson, a sought after speaker on supply chain, customer service, skills gap, ERP, SIOP, and the Amazon Effect and its impact on business operations of manufacturers and distributors, will be presenting “The Amazon Effect: Creating a Customer Service Edge” to professionals focused on improving project results.
Anderson is board approved in supply chain strategy, an advisory board member for the Advanced Supply Chain Certification program, and was named a top 100 supply chain blogger on SupplyChainOpz. Recognized as the 16th most influential person in supply chain management and sustainability by technology leader SAP’s “Top 46 Resource and Optimizations Influencers (Plus a Few Others),” she will present primary research on how Amazon is impacting businesses and elevating customer expectations as well as provide key strategies on where and how to make improvements to stay competitive and relevant to customers. Anderson frequently discusses how customer service is core to business success and explains how her proprietary process TST helps companies provide exceptional service including short lead times to support business growth while achieving bottom line results when looking across companies from small to large and spanning diverse industries such as aerospace, building products and food.
“I think it is imperative that companies step up their game when it comes to customer service. Providing rapid turnaround times, 24/7 accessibility and value-add service options has become the norm,” explains LMA Consulting President Lisa Anderson. “Our research bears out these facts, and it is time to light a fire under companies to dump a one-size-fits-all strategy and shift to the 1:1 customer experience.”
Anderson will be presenting along with Brian Dreyer, CSM, CSP, an Enterprise Agile Coach, and Dustin Fennell, a transformation technologist, at The California Inland Empire Chapter (PMICIE), the area’s premier project management association, committed to the advancement of the project management profession. Registration for 2016 PMICIE Professional Development Day is free for members and $70 for non-members.
Celebrating its eleventh year, LMA Consulting Group helps growing companies elevate overall business performance while creating a customer service edge. Through a number of proven proprietary processes, LMA Consulting Group can pinpoint areas for improvement with eagle eye precision and develop the strategies to deliver results. Anderson, also known as The Manufacturing ConnectorSM, is currently working on a book entitled “The Amazon Effect” detailing a business roadmap to thriving in an ultra-competitive marketplace. A regular content contributor in topics including supply chain, ERP and SIOP, she has been interviewed for articles in publications like Industry Week, tED Magazine and the Wall Street Journal. She actively posts educational blogs three times weekly and has two newsletters, Profit through PeopleSM and “I’ve Been Thinking.” For information about Lisa Anderson, go to https://www.lma-consultinggroup.com/ or call 909.630.3943.