Tag Archive: UPS

Amazon Adds In-Garage Delivery Option

May 20th, 2019

According to Good Morning America, Amazon is adding in-garage delivery options to its already vast array of delivery options – in-home and in-car. I remember when I first started working after college receiving a package was an ordeal! I was lucky if I could go to the post office on a Saturday to get a package or have to take a vacation day just to get the package. How insane that sounds!

Now, we can receive packages in-car (I would have loved that at the time because I could go to the parking lot at work), in-home (hard to imagine but even Walmart has been testing putting groceries away in the refrigerator with in-home delivery) and now in-garage if you don’t want people in your house or if you have pets you worry about. You can control the garage door opener from your phone and see the package being delivered for peace of mind. Talk about convenience!

What Should We Consider and/or What Impacts Could Arise?
Consumer products companies are evaluating all sorts of convenience-related delivery options to ‘win’ the race for shopping convenience. That’s why we also see Amazon tents popping up around the country as Amazon gets into the transportation business and needs last mile facilities. What will be next?

At a minimum, get up-to-speed with the latest strategies in e-commerce and logistics. LMA Consulting was a sponsor at the e-commerce and Logistics Summit recently, featuring keynoters from UPS, Georgia Tech and more. Check out these types of events to at least be aware of what’s happening in the industry and think about what types of piloting you should perform at your company.

Can you work with select customers to determine what type of service would go “over-and-beyond” for them? High-quality products and great brands are no longer enough. You better add top notch service into the mix to succeed!

You’ll find more information on these types of topics on our resilient supply chain series.



What is at the Cross-Section of Success?

March 4th, 2019

In thinking about the tours and events in which we’re recently participated, spoken or led, the audience represented a great cross-section of manufacturing and logistics industries, as well as company size:

  • Professional Women in Healthcare – spoke on the Amazon Effect
  • Aerospace & Defense Forum – spoke on the resilient supply chain
  • Anti-seminar themed Executive Luncheon – was a panelist on the topic of increasing demand
  • CSCMP state of the industry event – listened to the president of CSCMP discuss the latest statistics and timely topics in logistics
  • ProVisors manufacturers and distributors event – featuring a City National Bank expert discussing an economic forecast
  • The Founder of the UGG brand – talking about how he created the UGG brand and grew the company from the back of his van to what it is today
  • Tours of UPS, Amazon, Pacific Mountain Logistics, Shamrock Foods, Goodwill, Lifestream, ESRI and more.
  • Meetings with 9 academic institutions in the Inland Empire and surrounding areas
  • Harvey Mudd executive roundtable event –  M&A and preparing for sale
  • Webinars with APICS-IE on IoT and with the Society for the Advancement of Consulting on overcoming obstacles, leveraging PR and more.
  • And more…

So, what is at the cross-section of ALL of these tours, events and/or interactions?

The need for a resilient end-to-end supply chain!

What is in common is the sheer amount of volatility and disruption. Whether the disruptor or the disrupted, entire industries are transforming the way business is done. Some are preparing to have artificial intelligence and automation take over. For example, according to research performed at the University of Redlands, 60%+ of jobs are subject to automation by 2025. Others are dealing with massive benefits or disruption from changes in trade, depending on their role, while others choose to ignore the hoopla and are growing while everyone else is caught up in the chaos! And, this is just the beginning. Trade wars or not, many companies are near-sourcing, and looking at additive manufacturing and vertical integration.

What’s next? If you develop a resilient supply chain, the idea is you don’t have to worry because you’ll successfully navigate disruption to achieve peak performance. Contact us if you’d like to find out how to create a resilient supply chain.

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Ideas to Fill Peak Capacity Periods

February 27th, 2019

As we toured several e-commerce facilities such as UPS and Amazon, it became obvious that the sheer volume during peak season presents a huge dilemma. For example, UPS goes from 250-300 containers per night to 450 during peak season. Now that is quite a surge! Amazon has similar surges and stated facts such as 68 million orders on Cyber Monday.

Peak season occurs in other industries, as well. For example, building products companies tend to have a summer season since there are more issues to navigate in winter conditions. Since working with a large number of these companies, we’ve seen it range from a low of around 10-20% surge to almost 70% of the year’s volume sold during the summer. That can definitely be a challenge to navigate!

In this case, we are talking about labor but the same issues relate to machine capacity, storage capacity, transportation capacity and many others. We find that this area alone can achieve a significant return on investment as companies better align demand with supply. In fact, in 80% of our clients, these types of programs do the best job of achieving bold customer promises and profits simultaneously.

We have found several ideas to fill peak capacity periods. Of course, there is no one formula for success.  Each company has unique circumstances that require different solutions. However, a few ways to meet peak capacity include:

  1.  Hiring temporary workers for the peak season – of course, this strategy sounds like an easy win. If only it were that easy! UPS starts hiring seasonal workers prior to the holiday season in order to provide training. In 2018, they expected to bring on 100,000 seasonal workers. Over the last 3 years, 35% were hired into a full-time role after the peak season, creating an interesting enticement. Since every e-commerce related business needs seasonal workers, you need to provide some sort of benefit or enticement to fill these positions.
  1.  Overtime – of course, this is commonly used throughout manufacturing and logistics organizations. We’ve seen many aerospace firms running at high rates of overtime for many months, even years, in a row. It can be a tricky issue as employees become accustomed to higher paychecks, and the costs add up. On the other hand, people get tired and can get less productive and want a break. Counter-intuitively, it can also be the better financial decision given the learning curves associated with complex manufacturing roles. Of course, the answer is, “It depends”.
  1.  Hiring people with developmental disabilities – as our Inland Empire Economic Partnership leadership regional academy toured Goodwill and we have worked with clients such as Oparc, we have learned that people with development disabilities can be an ideal solution to fill peak capacity.  Thanks to Oparc for their research statistics: 1 in 7 people have intellectual or developmental disability, yet, only 19% participate in the labor force, leaving a significant opportunity to supplement the labor force. Studies show that these folks rate higher in reliability, productivity and loyalty. For example, a DuPont study showed that 90% of employees with Disabilities rated average or better on job performance. According to Walgreens, disabled employees had 40% lower accident rate, 67% lower medical treatment costs and 78% lower overall costs associated with accidents. And, Marriott shows a 6% turnover rate vs. 52% overall. It is worth checking this option out! Please contact us for a referral.
  1.  Partnering with companies with counter cyclical peak seasons – again, have you thought about partnering with strange bedfellows? Why couldn’t an e-commerce company with a winter peak season collaborate with a company in the building products industry with a summer season? In a way, the 3PLs follow this model. Having counter cyclical clients is an important aspect of maintaining a strong workforce as a 3PL.
  1. Outsourcing – one of the advantages of outsourcing and overflow capacity is that you can use it when you need it. Of course, you’ll pay a premium but it can still provide maximum value in several cases and meet the peak season requirements.
  1. Leveraging your extended supply chain – you never know what collaboration might make sense with your suppliers, customers and other supply chain partners until you ask. Explore the possibilities.

One thing is definitely true. You will not succeed during peak season if you wait until it hits to address your capacity shortfalls. Be clear on your strategy and make sure to build it into your plans. It isn’t all about peak season. Perhaps off-peak is “the time” to upgrade your infrastructure such as your ERP system, your business processes and to explore your customer collaboration opportunities. If you’d like an expert to weigh in on your plans, contact us.

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UPS, the Rise of e-Commerce & Peak Season Multiples!

November 16th, 2018

Recently, I went on a tour of UPS’s Ontario hub with the Inland Empire Economic Partnership‘s Regional Leadership Academy.  It was a blast seeing their 2nd largest hub!  The numbers are staggering as to the impact of e-commerce and therefore the holiday season peak.  One supervisor said he went from a daily throughput of 4 planes a day to 26 or 32 (now I forgot which but either is a massive difference!) during peak season.  Now that’s seasonality!

 

 

 

 

 

UPS Ontario has a great retention rate.  If you add that with the HUGE seasonality peak, you know people must like working there!  Interesting how it always seems to go back to people, similar to our thinking with our original brand and newsletter, Profit through People!  

UPS handles 299 million packages per year!  The average package is handled 5.6 times, and here’s a shocking statistic: if you can save a tenth of a package handle, it is $25 million in savings.  That certainly puts efficiency gains in a new light!

What Should We Consider and/or What Impacts Could Arise?

Of course, I’d be remiss if I didn’t point out that again and again, our most successful clients and the most successful and profitable companies put their attention on people.  

Have you thought about your people lately? Would they stay if the competition offered them a raise? Remember, people leave people; not companies.  So, if you are in the same salary range, you better start thinking more about your people.  If you aren’t in the ballpark, you better start paying attention to your marketplace.

For the peak season, UPS has to hire a HUGE amount of temps and ensure efficiencies aren’t harmed in the process, given the serious impact to the bottom line.  If that situation doesn’t require resiliency, I don’t know what does! It is quite similar to one of our clients, QC Manufacturing/ Quietcool.  They have a HUGE summer season, and I’ve always thought their success can be traced back to their attention to people and innovation.



The Skills Gap Emerges as #1 at Prominent Supply Chain Conference

May 28th, 2018

At the Southern California Supply Chain and Logistics Summit conference, there were several keynote speakers from industry icons such as Amazon, UPS, Union Pacific and more.  One might expect quite a lot of interesting insights into the latest supply chain trends yet the most common theme among the presentations tied back to the skills gap. It boils down to having the “right people” for success – both in terms of employees and supply chain partners.

 

Several of the themes emerged the supply chain summit:

  1.  Automation: Friend or Foe? With the advances of automation in the supply chain, there is much worry over the impact on people. Yet, several speakers said they HAD to automate and leverage technology just to have a hope of keeping up with the expected growth over the next several years.  When adding in the retirement of baby boomers, will you have the skills to support your business growth?
  2. Someone has to be behind the robot – Even though some robots use artificial intelligence concepts, they aren’t programming themselves.  There is someone behind the robot – programming, maintenance and more. Are you preparing for a job that can be replaced by a robot or are you programming the robot?
  3.  Robots and people side-by-side-  There are some tasks that robots can automate and improve upon whereas there are others it makes sense to employ workers.  Are you preparing your resources to see value in both?
  4.  Matching skills with roles – How does your company stack up?  Another topic of much discussion – mentioned by panelists and attendees alike – the vast majority of executives feel they are falling short when it comes to gaining the skills they need to run their business at the “right” margins.  How clear are you on what you need to successfully run your business? Or are you living on hope it will all work out?
  5.  The rise of flexibility – With the rise of e-commerce, we have BIG spikes.  We need to be thinking about how to incorporate flexibility into our thinking. How flexible are you?
  6. Would you want to be in the role?  There are some jobs set up to be thankless (such as drivers in several environments).  If you wouldn’t want to do the job, how can you expect to keep your workforce?

Since having the “right” talent in the “right” place at the “right” time is #1 to success, investing in talent could be your most important investment of the year.  Do you spend as much time thinking about your people (whether current or new) as you do a major machine or technology purchase? You should!