Certainly, every one of my clients has more to do than can possibly be done! In today’s new normal business environment, customers want better and faster service with higher levels of collaboration – for less money. Yet most businesses remain lean. Thus, the trick is how to stand out in the crowd vs. your competition in this challenging environment. In my 20+ years of experience across multiple industries and globally, I find it boils down to people. Of course, process and systems are important as well; however, I’d take exceptional people anyday over solid processes and systems without the exceptional people!
Therefore, hiring is critical; however, with the shortage of high-skilled talent available in today’s economy (and the upcoming retirement of the baby boomers with their vast experience), you must retain and build top talent. I’ll discuss this topic in my upcoming ExecSense webinar, “CTO Best Practices for Holding Year-End Reviews with Your Teams“.