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How Customer Service & Retention Directly Impact Profits & Performance

June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' perceptions [...]

Future-Proofing Your Customers

In thinking about future-proofing your people, it makes sense to start with your customers. Have you thought about future-proofing your customers? The statistics are staggering. According to Outbound Engine, acquiring a new customer can cost five times more than retaining an existing customer. We wouldn't be surprised if the [...]

Customer Care 1.01 & The SLURPY Method by Guest Blogger, Steve Weimar

When we think of who’s responsible for developing and retaining the customer relationship business owners and CEO’s too often feel this is solely the role and responsibility of the Business Development or Sales team. I’m here to tell you that mindset is narrow-minded and can lead to a parade [...]

What’s Ahead for People?

Without people, no business will thrive. That's why even the most technical of companies such as Google value people.  In our experience, people are the #1 asset of any organization. Hands down, we can help any organization with good people quicker and to a FAR larger degree than an [...]

UPS & the Rise of e-Commerce!

October 21, 2018 Recently, I went on a tour of UPS's Ontario hub with the Inland Empire Economic Partnership's Regional Leadership Academy.  It was a blast seeing their 2nd largest hub!  The numbers are staggering as to the impact of e-commerce and therefore the holiday season peak.  One [...]

Hello Dolly and Turning the Mundane into Magnificent

March 12, 2018 I had the opportunity to catch Bernadette Peters and Victor Garber in Hello Dolly on Broadway while in New York, and it was fabulous!  Bernadette is "made for the part" (although I see the perfect fit for Bette Midler as well).  Imagine how a musical that [...]

Retaining Project Management Top Talent

It takes valuable time and effort to replace talented managers. Instead, invest more attention, feedback and support on your top performers.Published in "Project Times" website, March 10, 2015 Click here for original article. As the recovery takes hold and businesses become more comfortable investing money, top project managers have [...]

New Tools for Sizing Up The Skills Gap

Published in "Association for Manufacturing Excellence", Vol 30, No 4, Winter Issue 2014. Drive a buzz about manufacturing by making these changes within your company. In doing so, your employees become your cheerleaders Eighty-seven percent of manufacturers and distributors are experiencing a skills gap, according to a skills gap [...]

2020-10-02T22:12:35+00:00March 25, 2015|Categories: Talent|

How Empowered and Engaged Employees Can Fill the Skills Gap

Playing on the strengths of high performing employees can lessen skills gaps within your organization while motivating everyone to perform at a higher level.Not a day goes by when an employee, volunteer, Board member or colleague doesn’t retire, get promoted, move companies, change roles within the company or at [...]

The Skills Gap is Alive and Well in California

Job openings are still on the rise in California but for supply chain so is the skills gap, which is a hiring headache that then shifts the attention on employee retention.California was responsible for 1/3 of all new jobs added in August in the nation!  I see this on [...]

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