Improving Service Levels through Sales & Operations Planning


An aerospace manufacturer sought a rapid improvement in service levels to their customers.

What We Did

  • Partnered with executives to develop and execute a supply chain roadmap for service level improvement
  • Identified the top priorities to receive additional focus
  • Worked with the teams to “plan the work and work the plan”
  • Ramped up demand planning and master scheduling
  • Implemented a cross-functional sales & operations planning process


  • Improved on-time delivery by 80% in the department causing the critical roadblock
  • Customer satisfaction improved rapidly for the key customer and programs focus areas

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