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Customer Experience

Achieving Customer Loyalty with Modern ERP & Related Technologies

Every successful client is experiencing rapid growth and changing customer requirements. To support this growth in a scalable, profitable manner, a modern ERP system is not preferred; it is a base requirement. Why Has Modern ERP Become Essential Pre-COVID, although preferred, it was less essential in supporting significant improvement [...]

Creating Predictable Revenue with Demand Planning Best Practices

Predicting the Unpredictable Every client believes their demand cannot be predicted. After all, customers don't know what is going on in their end-to-end supply chain with the global supply chain chaos. Sales teams are optimistic and either forecast too much, hoping Operations will produce and store "just in case" [...]

Prescient Strategy & Manufacturing Resilience Using SIOP (S&OP)

To thrive post COVID, manufacturing resilience will be cornerstone. Customers expect personalization, customization, and rapid deliveries without disruption, and they will change suppliers, substitute products and do whatever is required to satisfy their customers or get what's needed. For example, although the preference is for online purchasing, consumers will return to stores to ensure quick, reliable supply of critical items.

Shortages Impacting Revenue & Forecasts

2021 was plagued with shortages. As discussed in clients’ demand planning/ forecasting meetings, history is not representative of the future. In one example, the client experienced material shortages and couldn’t sell what customers requested, and so carrying that forecast into the New Year would deliberately carry that issue into 2022.

Ratelinx: 15 Supply Chain & Logistics Experts You Need to Follow Today

Lisa Anderson is the founder and president of LMA Consulting Group Inc., a consulting firm that specializes in manufacturing strategy and end-to-end supply chain transformation that maximizes the customer experience and enables profitable, scalable, dramatic business growth.

Southern California CEO: Lisa Anderson, Manufacturing Expert and President of LMA Consulting Suggest Prioritization to Optimize Supply Chain

Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc., has advised manufacturers and distributors throughout the pandemic on maximizing and leveraging their supply chains. She suggests that prioritization is a must to optimize the supply chain.

Lisa Anderson, Manufacturing Expert and President of LMA Consulting Suggests Prioritization to Optimize Supply Chain

Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc., has advised manufacturers and distributors throughout the pandemic on maximizing and leveraging their supply chains. She suggests that prioritization is a must to optimize the supply chain. [...]

Shortages, Shortages, and More Shortages

Supply chain disruptions and shortages continue to plague the news. Unfortunately, as I said in a recent press release, there is no end in sight. I thought this topic was worth addressing as it has been particularly frustrating lately. I went to Starbucks recently. After getting stuck in a [...]

IMA San Gabriel Valley Chapter: Supply Chain 2022 & How to Succeed

Supply chain is dominating the news. Demand is soaring, ports are backed up, container prices are soaring, shipping costs are skyrocketing, warehouses are full, and manufacturers are experiencing extended lead times across the board. Listen as Lisa Anderson, Manufacturing and Supply Chain Expert, MBA, CSCP, CLTD, president of LMA Consulting Group Inc. talks about the current stat of the supply chain and the impacts for 2022.

Commercial Baking: Sounding the Alarm on Supply Chain: Q4 Shipping Crisis’ Impact on Bakery

Even with the ports open, getting the materials off the containers is still a challenge, especially as the trucking industry remains a drivers’ market. “You have to send the trucks to the appropriate terminals,” comments Lisa Anderson, Manufacturing and Supply Chain Expert, MBA, CSCP, CLTD, president of LMA Consulting Group Inc.
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