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Customer Experience

SIOP: The Key to Scaling Successfully

According to an informal survey of manufacturers, distributors and healthcare executives, the #1 issue that is top of mind is how to scale successfully. Our clients are growing. For example, those in the building and construction products industry are experiencing significant growth fueled by the pandemic; those in e-commerce [...]

Lisa Anderson, Manufacturing Expert and President of LMA Consulting Releases Special Report: Emerging Above and Beyond

Manufacturing and Supply Chain Expert, Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc. has released, “Emerging Above & Beyond: 21 Insights for 2021 from Manufacturing, Supply Chain [...]
2021-03-16T19:19:06+00:00March 9, 2021|Categories: Coronavirus, Customer Experience, In The News, Innovation, Manufacturing, Talent, Technology|

Manufacturers Trending to Digital

Published in Brushware Magazine, December 31, 2020 According to the Hackett Group, 77% of companies have strengthened their commitment to digital transformation due to the COVID crisis. In fact, they are not only strengthening their commitment, but the pace of adoption is increasing. A McKinsey survey found that the [...]

Why Does the Strategic Supply Chain Matter?

Why does the strategic supply chain matter? This is the topic of a recent collaboration with a global group of top supply chain consultants. We wrote an eBook available for free download (and will be available for purchase on Amazon), "Thriving in the New Business Environment: Why The Strategic [...]

2020-12-17T22:35:24+00:00December 1, 2020|Categories: Customer Experience, Strategy, Supply Chain|Tags: , , , |

SAC: Feed Their Needs: Put Customers First for Rapid Growth Next Year

Manufacturers and distributors have a rare opportunity as the world emerges from COVID," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and co-executive director of SAC also known for creating supply chain resiliency
2021-01-25T17:04:18+00:00December 1, 2020|Categories: Customer Experience, In The News, Leadership|Tags: , , , |

WMS Efficiency, Resiliency & Metrics

As manufacturers and distributors emerge from the coronavirus pandemic, they are focused on how to grow revenue and become more efficient and profitable to offset the typically negative impacts of COVID. In the situations where business has grown exponentially in consumer industries such as B2C, home improvement and certain [...]

The Critical Importance of Leadership

Are you paying attention to your leaders? You better! There is vast disruption. People are getting frustrated and tired of the coronavirus. Employees are anxious about the election and unrest. There are issues around the globe. Our best clients are on top of what's going on with their people [...]

E-Commerce, PPE & Peak Season: Transportation Bottlenecks Abound

With the rise in e-commerce, PPE imports, the typical holiday peak season and preparation for coronavirus and Chinese New Year impacts, transportation bottlenecks abound. A few of the headlines/ statistics include (with a special thanks to B.J. Patterson of Pacific Mountain Logistics for passing on several of these statistics): [...]

A Fractured Tooth & The Power of Caring

Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]

What Should We Be Thinking About Supply Chain?

If it isn't already, your end-to-end supply chain must be part of your strategy discussions. I was recently featured at SAP's SAPPHIRE NOW Coverge global conference on supply chain since it is such a timely topic.  Interest has been heightened as supply chain challenges intensify throughout the world.  Minimally, we should [...]

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