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Customer Experience

The LMA Experience

LMA client, Armacell LLC, provides senior management, operations management, supply chain management (integrated business planning), and sales viewpoints on their experience in working with the LMA team and the results they achieved.

Upgrade CRM Processes & Software to Ensure a Superior Customer Experience

During times of volatility it is of paramount importance to stay in tune with your customers. Otherwise, you could set and execute strategies that are a waste of limited time, money, and resources as conditions evolve. We are seeing a great reset occur. Baby boomer owners of closely-held companies are selling.

Washington Frank: The Top 16 ERP Experts You Need To Be Following This Year

Lisa Anderson President of LMA Consulting Group, specialising in the supply chain, ERP and S&OP to help manufacturers and distributors elevate business performance. She provides expertise and advice on maximising the customer experience and enabling profitable, scalable, and dramatic business growth.

The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.
2022-09-04T20:51:31+00:00June 10, 2022|Categories: Customer Experience, I've Been Thinking|Tags: , , , , |

Southern California CEO: Lets Get Real About Supply Chains And World Events

Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc., sees the effects and consequences of supply chain disruption every day. "You must get in front of the supply chain disruptions" she comments.

KUSI News: Nationwide Shortage of Baby Formula Expected to Get Even Worse

Lisa Anderson, manufacturing and supply chain expert and president of LMA Consulting Group is interviewed by KUSI’s Lauren Phinney on"Good Morning San Diego" to discuss the baby formula shortage and the supply chain issues.

Applying Lessons Learned from Supply Chain Chaos to Thrive in 2022

Manufacturers and distributors struggled mightily with supply chain disruptions and escalating prices in 2021. The significant risks of the global supply chain were not only exposed but aggravated as clients experienced extended lead times, stock-outs, and increased levels of demand and supply volatility. Clients are increasingly wary of their [...]

Cleansing, Connecting & Consolidating Data to Support SIOP / S&OP and a Superior Customer Experience

One issue of significant importance during the current volatile times that was also key during previous periods (aggressive growth prior to the pandemic, the downturn of the Great Recession, etc.) is the critical importance of providing a superior customer experience. It is evergreen for companies that want to grow [...]

Taking Control of Customer Success Using SIOP (S&OP)

We are in a new era with more opportunity to grow than ever before. COVID is largely in the rear-view mirror, and the strong companies are getting stronger. Consumers have returned to the scene and are robust purchasers of products, homes and services. Are you ready to grow and scale? Have you taken control of your end-to-end supply chain so that you can take advantage of the opportunities?

Why Value Added Service Matters & an Eco Tour of Catalina

The new driver went over and beyond to make our trip extra special since we had to wait a few hours. He took us to places he doesn't usually go, made sure that we got airport cookies (a "thing" in Catalina) even though the staff already clocked out to catch a ride down the hill (and so gave them to us for free), and generally made it an interesting trip. Value added service mattered!
2022-09-05T00:32:40+00:00February 2, 2022|Categories: Customer Experience, I've Been Thinking|Tags: , , , , , |
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