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Customer Experience

The Amazon Effect

Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]

Hot Supply Chain Trends

Noticing hot supply chain trends first is a great way to leverage emerging trends and stay ahead of the competition.An often overlooked secret to success is to be a front-runner in identifying and leveraging emerging trends. Since I work with manufacturers and distributors from small to large and local [...]

E-Commerce is No Longer an Option

Customers deserve flexibility in how they receive products and services, e-commerce is a requirement for business success.Are you offering e-commerce options for your customers? If not, you'll be left in the dust! It is no longer an option for companies if success is an objective. E-commerce eliminates time and [...]

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