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Customer Experience

The High Value of Speed

January 11, 2016 I was meeting with a client who is in the midst of implementing an ERP system this morning, and our conversation centered around the need for speed - keeping the momentum going, not wasting time in what could seem like unnecessary meetings and conversations etc.  With [...]

Why My Best Clients Focus on Responsiveness

As customers continue to demand shorter lead times, it becomes imperative for manufacturers and distributors to become more responsive and improve order fulfillment cycle time.I've been working on my book The Amazon Effect lately, and it brings to mind the critical importance of responsiveness. There is no doubt that [...]

Supply Chain Trends

Slashing lead times is one of the most pressing supply chain trends. By identifying trends early on you can devise ways to leverage them to your advantage. I spoke to ISM (the Institute for Supply Management) last night about supply chain trends, and it reminded me of the importance [...]

PR Newswire: Supply Chain Strategist Lisa Anderson to Present the Amazon Effect to Supply Chain and Operations Leaders at APICS 2015

Originally published on PR Newswire on October 1, 2015 CLAREMONT, Calif., Oct. 1, 2015 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group, will speak to APICS 2015 attendees from manufacturing, operations, distribution and supply chain on Priming Your Supply Chain for The Amazon Effect on Tues., Oct. 6 at [...]

Slashing Lead Times to Counter the ‘Amazon Effect’

Must you compromise quality for speed? Reducing lead time will increase customer satisfaction and avoid the Amazon Effect. My recent research report on the Amazon effect says that 67% of manufacturers and distributors feel customer service gaps when compared to Amazon-like offerings. One of those key areas is lead [...]

Smart Succession Planning: Getting Ready for Your Next Move

Succession planning is an opportunity for innovation and creating a positive workplace as you assess the talent you need to grow and sustain your business. Guest Post by: Gayle Lantz What if you lost one of your key employees unexpectedly? Happens all the time. “We really need to get [...]

The Power of Amazon

I've been thinking about the power of Amazon since I facilitated an APICS tour of their San Bernardino 1.2 million square feet facility on Friday. It was quite impressive from several viewpoints: 1) warehouse automation. 2) simplicity 3) how they treat their people. 4) the power of continuous improvement. [...]

6 Process & Systems Trends for Success

Business processes should evolve as the business climate changes by keeping an eye out for emerging trends and finding opportunities to pull ahead of the competition.As the year rapidly comes to a close, it seems an opportune time to discuss systems and process trends. I find that those clients [...]

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