Customer Experience

Manufacturing Summit to Explore New Technologies and Opportunities

Published in Inland Empire US on Feb. 8, 2018 Lisa Anderson was asked to participle in a panel discussion regarding the wider range of distribution developments that will be important in the next few years for continued manufacturing viability. Click here to read more.

Case in Point – The Customer Experience

The Disney Experience Disney understands the customer experience.  I still remember going to the Main Street Electrical Parade when I was a kid and loving every minute.  They do such a great job of the total experience (lights, acting, music, showmanship and more) that it will probably be my [...]

Satisfy Customers First, and Cost Cuts Will Follow

Originally published in CFO Magazine on November 29, 2017 "I have yet to hear of a company vision, mission, or strategy that’s related to cutting costs." Over my 25-plus years as a supply chain and operations professional, I cannot count the number of times a CFO or board of [...]

2022-04-26T19:49:13+00:00January 14, 2018|Categories: Customer Experience, Financial, In The News, Manufacturing, Supply Chain|Tags: , |

Satisfy Customer First, and Cost Cuts Will Follow

Published in CFO Magazine on Nov. 29, 2017 "Think carefully about your real objective. Are you truly interested in cost cuts? For my part, I have yet to hear of a company vision, mission, or strategy that's related to cutting costs. Most likely, there is concern over margins. But [...]

What Do Sears and Amazon Have in Common?

October 10, 2017 Thanks to my client Dan Vest, I read a fascinating article about Sears and Amazon. Who knew Sears and Amazon had so much in common?  Pretty startling!  The Reader's Digest version is as follows:  Sears was the former Amazon just about 100 years ago, growing 50-fold [...]

Speed to Delivery: Goods Movements’ High Tech Future

Published in Mobility 21 on Sept. 29, 2017 Lisa Anderson, President of LMA Consulting Group of Claremont, CA was invited to be a panelist at the upcoming Southern California Transportation Summit to discuss “Farm to Table: Transportation’s High Tech Future”. Click here to read more.

Amazon Is Going to Australia!

May 24, 2017 Amazon has announced plans to go to Australia in a big way - of course!  This has many Australian retailers unnerved while simultaneously providing Amazon with a new beachhead for its global distribution network. And, it appears as though Amazon might have a supportive regulatory environment [...]

Lisa Anderson to Discuss “The Amazon Effect” in April Institute of Management Accountants Technical Meeting

Published in Global Banking & Finance on April 22, 2016 "Amazon is changing the business landscape" explains Lisa Anderson, president of LMA Consulting Group, Inc., which consults large corporations on supply chain management. "Unlimited variety is assumed, same-day service is the norm, and 24/7 accessibility with easy returns and [...]

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