909.630.3943

Customer Experience

SAC: Increased Customer Focus Will Help Business Thrive in 2021

Published in Society for the Advancement of Consulting on October 1, 2020 "Manufacturers and distributors must get on top of changing customer needs so that they can get ahead of the curve," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for [...]

2021-01-09T18:10:38+00:00October 1, 2020|Categories: Customer Experience, In The News|Tags: , , |

Reshoring in a Post COVID World & Upcoming Expert Panel

I was just interviewed by SAP Insights about the localization of supply chains and whether reshoring is a pipe dream or reality. Stay tuned for that article although this hot topic continues to arise as manufacturers and product based companies realize the significant risk of having their full supply chain [...]

What’s Happening in Manufacturing & the Supply Chain: Reshoring

Where is the Toilet Paper? – Lisa Anderson

Quoted in the Signal on Restocking Shelves Amid the Novel Coronavirus

I talked with the Santa Clarita Valley Signal on the problems keeping shelves stocked amid the coronavirus lockdown. We talked about the end-to-end supply chain and what impacts the supply chain would have on how quickly the shelves would be restocked. See below for the reprinted article from the [...]

Interview with Fender Guitar Executive

Can people and robots work side-by-side? It seems to be the hot topic lately.  Fender Guitar’s Senior VP of Operations, Ed Magee and I talked about talent, technology and transition after the Manufacturing Summit. At Fender, skilled craftsmen and craftswomen are critically important.  Yet, Fender also automates where it [...]

Beware of New Data Law in China & Its Impacts

January 31, 2020 According to the Epoch Times and International Business Attorney, John Tulac, China's new cybersecurity law poses a big risk for anyone doing business in China. In essence, if you send data to or from China, your data can be audited at any time. It certainly [...]

Future-Proofing Your Customers

In thinking about future-proofing your people, it makes sense to start with your customers. Have you thought about future-proofing your customers? The statistics are staggering. According to Outbound Engine, acquiring a new customer can cost five times more than retaining an existing customer. We wouldn't be surprised if the [...]

Go to Top