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Customer Experience

Why Value Added Service Matters & an Eco Tour of Catalina

The new driver went over and beyond to make our trip extra special since we had to wait a few hours. He took us to places he doesn't usually go, made sure that we got airport cookies (a "thing" in Catalina) even though the staff already clocked out to catch a ride down the hill (and so gave them to us for free), and generally made it an interesting trip. Value added service mattered!

Is It Possible to Realign the Supply Chain?

Global supply-chain disruptions are rampant. Manufacturers and business owners now routinely deal with triple and quadruple lead times, widespread shortages, escalating prices, and transportation delays. Every link in the supply chain is out of alignment. Think of the imbalance as a sixth-grader on one end of a teeter-totter and a kindergartner on the other—only worse.

Quality Digest: Prioritizing to Optimize Supply Chain

"One thing is for certain, shortages are not going away any time soon. From suppliers' suppliers to transportation challenges, the supply chain is being taxed like never before. Manufacturers need to make hard choices to keep products moving and customers satisfied,” commented Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, President of LMA Consulting Group Inc.

Container Ships, Ports, Trucks, Rail Oh My!

The global supply chain situation remains in a constant state of chaos. $1 billion of goods flows through the ports per day, and so there is a BIG ripple effect on the supply chain. Although there is a lot of talk and action by various groups to improve the [...]

Achieving Customer Loyalty with Modern ERP & Related Technologies

Every successful client is experiencing rapid growth and changing customer requirements. To support this growth in a scalable, profitable manner, a modern ERP system is not preferred; it is a base requirement. Why Has Modern ERP Become Essential Pre-COVID, although preferred, it was less essential in supporting significant improvement [...]

Creating Predictable Revenue with Demand Planning Best Practices

Predicting the Unpredictable Every client believes their demand cannot be predicted. After all, customers don't know what is going on in their end-to-end supply chain with the global supply chain chaos. Sales teams are optimistic and either forecast too much, hoping Operations will produce and store "just in case" [...]

Prescient Strategy & Manufacturing Resilience Using SIOP (S&OP)

To thrive post COVID, manufacturing resilience will be cornerstone. Customers expect personalization, customization, and rapid deliveries without disruption, and they will change suppliers, substitute products and do whatever is required to satisfy their customers or get what's needed. For example, although the preference is for online purchasing, consumers will return to stores to ensure quick, reliable supply of critical items.

Kitchn: The State of Grocery Shopping in 2022

"There's no getting caught up anymore”, explains Lisa Anderson, Manufacturing and Supply Chain Expert, President of LMA Consulting Group Inc. Companies of all sizes are working hard to minimize the effects on our grocer bills.

Shortages Impacting Revenue & Forecasts

2021 was plagued with shortages. As discussed in clients’ demand planning/ forecasting meetings, history is not representative of the future. In one example, the client experienced material shortages and couldn’t sell what customers requested, and so carrying that forecast into the New Year would deliberately carry that issue into 2022.

Ratelinx: 15 Supply Chain & Logistics Experts You Need to Follow Today

Lisa Anderson is the founder and president of LMA Consulting Group Inc., a consulting firm that specializes in manufacturing strategy and end-to-end supply chain transformation that maximizes the customer experience and enables profitable, scalable, dramatic business growth.
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