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Customer Experience

A Fractured Tooth & The Power of Caring

Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]

What Should We Be Thinking About Supply Chain?

If it isn't already, your end-to-end supply chain must be part of your strategy discussions. I was recently featured at SAP's SAPPHIRE NOW Coverge global conference on supply chain since it is such a timely topic.  Interest has been heightened as supply chain challenges intensify throughout the world.  Minimally, we should [...]

What’s Happening in Manufacturing & Supply Chain: Ecommerce – Lisa Anderson, LMA Consulting

SAC: Increased Customer Focus Will Help Business Thrive in 2021

Published in Society for the Advancement of Consulting on October 1, 2020 "Manufacturers and distributors must get on top of changing customer needs so that they can get ahead of the curve," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for [...]

2021-01-09T18:10:38+00:00October 1, 2020|Categories: Customer Experience, In The News|Tags: , , |

Reshoring in a Post COVID World & Upcoming Expert Panel

I was just interviewed by SAP Insights about the localization of supply chains and whether reshoring is a pipe dream or reality. Stay tuned for that article although this hot topic continues to arise as manufacturers and product based companies realize the significant risk of having their full supply chain [...]

What’s Happening in Manufacturing & the Supply Chain: Reshoring

Where is the Toilet Paper? – Lisa Anderson

Quoted in the Signal on Restocking Shelves Amid the Novel Coronavirus

I talked with the Santa Clarita Valley Signal on the problems keeping shelves stocked amid the coronavirus lockdown. We talked about the end-to-end supply chain and what impacts the supply chain would have on how quickly the shelves would be restocked. See below for the reprinted article from the [...]

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