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Customer Experience

Amazon Kicks off the New Year by Creating Disruption

January 2, 2020 According to a Bloomberg article, Amazon kicked off the New Year by creating disruption. They have abruptly stopped buying products from some of their wholesalers, looking for ways to bypass wholesalers or push the cost to down the chain and increase profit. If your business depends [...]

Manufacturing Expert, Lisa Anderson, Confirms Manufacturers Focused on Customer Experience Drivers

Originally published on ExpertClick on December 19, 2019 CLAREMONT, CALIFORNIA – December 19, 2019 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., confirms that manufacturers are flexible and responsive to changing customer needs and demands. LMA Consulting Group works with [...]

Will Amazon Pass UPS and FedEx?

According to a CNBC article, Amazon is already delivering half of its packages. It appears that Amazon is on target to pass by FedEx and UPS. They have had distinctly different strategies. FedEx curtailed its contract with Amazon earlier this year, and Amazon just retaliated by not allowing 3rd [...]

Future-proofing Your Manufacturing Success

One of our core roles is to pay close attention to trends, issues and opportunities that will impact our manufacturing and distribution clients so that we can give them a leg up on the competition. Lately, we have noticed that the next “big thing” will be future-proofing. Although everyone [...]

WARNING…The Apathy Of Success by Guest Blogger, Steve Weimar

Time after time we see good companies, or what we thought of as good companies, experience major issues in their business health with some unable to pull out of their death spiral. What caused this and how could this have been prevented? Apathy, or complacency, can be the [...]

Customer Care 1.01 & The SLURPY Method by Guest Blogger, Steve Weimar

When we think of who’s responsible for developing and retaining the customer relationship business owners and CEO’s too often feel this is solely the role and responsibility of the Business Development or Sales team. I’m here to tell you that mindset is narrow-minded and can lead to a parade [...]

The Power of WHY And Your Business

I was always the inquisitive, and sometimes annoying, child in elementary school asking the teacher WHY as it pertained to certain math problems as I wanted to understand how and WHY that answer was correct or WHY my answer wasn’t. In most cases it was easy to understand [...]

Top Trending Client Request: Reduce Inventory

There is no doubt. More than 50% of client requests in the last several months have related to inventory. In fact, it seems to be a trending hot topic! In today's era of the Amazon Effect where customers expect more and have ZERO patience to wait yet we are [...]

The Amazon Effect Won’t Die!

We have been writing countless articles about the Amazon Effect for many years as customers have the upper hand. In essence, if you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon [...]

2020-10-07T22:17:32+00:00September 10, 2019|Categories: Amazon Effect, Customer Experience, Strategy, Talent|Tags: , , , , |

Thriving in a World of Rising Customer Expectations: Q&A with Lisa Anderson

Published in Oracle on Sept. 4, 2019 According to a recent project44 report, 94% of business purchasers surveyed expect the same level of customer satisfaction from a business transaction as they do when making a personal purchase. These expectations revolve around “low-cost, fast and highly transparent delivery of goods.” We [...]

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