909.630.3943

Customer Experience

Interview with Fender Guitar Executive

Can people and robots work side-by-side? It seems to be the hot topic lately.  Fender Guitar’s Senior VP of Operations, Ed Magee and I talked about talent, technology and transition after the Manufacturing Summit. At Fender, skilled craftsmen and craftswomen are critically important.  Yet, Fender also automates where it [...]

Beware of New Data Law in China & Its Impacts

January 31, 2020 According to the Epoch Times and International Business Attorney, John Tulac, China's new cybersecurity law poses a big risk for anyone doing business in China. In essence, if you send data to or from China, your data can be audited at any time. It certainly [...]

Future-Proofing Your Customers

In thinking about future-proofing your people, it makes sense to start with your customers. Have you thought about future-proofing your customers? The statistics are staggering. According to Outbound Engine, acquiring a new customer can cost five times more than retaining an existing customer. We wouldn't be surprised if the [...]

Amazon Kicks off the New Year by Creating Disruption

January 2, 2020 According to a Bloomberg article, Amazon kicked off the New Year by creating disruption. They have abruptly stopped buying products from some of their wholesalers, looking for ways to bypass wholesalers or push the cost to down the chain and increase profit. If your business depends [...]

Manufacturing Expert, Lisa Anderson, Confirms Manufacturers Focused on Customer Experience Drivers

Originally published on ExpertClick on December 19, 2019 CLAREMONT, CALIFORNIA – December 19, 2019 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., confirms that manufacturers are flexible and responsive to changing customer needs and demands. LMA Consulting Group works with [...]

Will Amazon Pass UPS and FedEx?

According to a CNBC article, Amazon is already delivering half of its packages. It appears that Amazon is on target to pass by FedEx and UPS. They have had distinctly different strategies. FedEx curtailed its contract with Amazon earlier this year, and Amazon just retaliated by not allowing 3rd [...]

Future-proofing Your Manufacturing Success

One of our core roles is to pay close attention to trends, issues and opportunities that will impact our manufacturing and distribution clients so that we can give them a leg up on the competition. Lately, we have noticed that the next “big thing” will be future-proofing. Although everyone [...]

WARNING…The Apathy Of Success by Guest Blogger, Steve Weimar

Time after time we see good companies, or what we thought of as good companies, experience major issues in their business health with some unable to pull out of their death spiral. What caused this and how could this have been prevented? Apathy, or complacency, can be the [...]

Customer Care 1.01 & The SLURPY Method by Guest Blogger, Steve Weimar

When we think of who’s responsible for developing and retaining the customer relationship business owners and CEO’s too often feel this is solely the role and responsibility of the Business Development or Sales team. I’m here to tell you that mindset is narrow-minded and can lead to a parade [...]

The Power of WHY And Your Business

I was always the inquisitive, and sometimes annoying, child in elementary school asking the teacher WHY as it pertained to certain math problems as I wanted to understand how and WHY that answer was correct or WHY my answer wasn’t. In most cases it was easy to understand [...]

Go to Top