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Customer Experience

Amazon Disrupts Again

March 12, 2019 According to Bloomberg, Amazon disrupts again. They have abruptly stopped selling products from their wholesalers and are instead encouraging suppliers to sell on their marketplace, transferring the purchasing, storing and shipping of products to the supplier. The marketplace business is already estimated at $250 billion in [...]

2019 Predictions Report: What to Expect and Where to Focus

February 27, 2019 I'm thrilled to launch our 2019 Predictions Report, "Manufacturing & Supply Chain in the New Normal: 2019 Predictions from Manufacturing & Logistics Executives" discussing what to expect and where to focus.  We put this together in thinking about these types of questions: How do we increase [...]

What do UPS, Shamrock Foods, Amazon & a 3PL Have in Common?

In touring multiple facilities, ranging from package shipments to cold storage food service delivery to the e-commerce behemoth to 3PL organizations, it became clear that as many conversations that take place about labor costs and other daily concerns, the #1 concern across the board is transportation costs. The numbers [...]

Have you Thought about Increasing Demand?

If you are reading our newsletter, I have no doubt you are interested in increasing demand. Whether an owner, executive or key player, increasing demand for your products and services has to be top of mind. Let's put it this way. No matter the position of my client (typically [...]

The Stock Market, The Economy & How They Do Not Align

January 22, 2019 Key research groups are starting to talk about their predictions for the economy, and everyone is interested. It feels like everyone is waiting for the other shoe to drop. After all, we have been in an expansion mode far longer than is typical and there is [...]

Guest Blog by Jyoti Sharma – 3 Ways AI is Transforming the Supply Chain

Artificial intelligence is increasingly becoming a vital part of the leading supply chain companies and is transforming the supply chain system at a very fast rate, even though many companies aren’t ready for it. The new inventions in the logistics IT solutions & various supply chain technologies are leading [...]

UGG Founder, the Amazon Effect in Healthcare & Why Demand is Key

January 15, 2019 In listening to the UGG founder, Brian Smith talk through his trials and tribulations in developing the amazing UGG brand, a few themes emerged. #1) Resilience in finding pivot points when obstacles emerged played a vital role in creating the UGG brand.  #2)  The benefit is [...]

What’s Ahead for Supply Chain?

To think about what's ahead in supply chain, it is important to put it in perspective with what's ahead in business.  Read our article, "What's Ahead in Business?" for details on the key trends impacting business: Importance of the customer experience Taking the holistic view has become a "must" [...]

Supply Chain Resiliency: Video Interview on Disruption in Logistics

Next in our supply chain resiliency value series, we are excited to share an interview with BJ Patterson, President of Pacific Mountain Logistics.  Thanks to B.J. for sharing his expertise on the Manufacturing Summit's panel "Amazon Effect: Pass or Play - the New Sales & Distribution Game and How [...]

Disruption, Innovation, Global Trends & the APICS-IE Symposium

October 25, 2018 Lately, I've attended various conferences and participated in a few events/ panels on a diverse set of topics with different groups (ranging from transportation to public policy to manufacturing and supply chain to consulting to universities/ students to women leaders).  Aside from it being a whirlwind [...]

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