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Customer Experience

Top Trending Client Request: Reduce Inventory

There is no doubt. More than 50% of client requests in the last several months have related to inventory. In fact, it seems to be a trending hot topic! In today's era of the Amazon Effect where customers expect more and have ZERO patience to wait yet we are [...]

The Amazon Effect Won’t Die!

We have been writing countless articles about the Amazon Effect for many years as customers have the upper hand. In essence, if you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon [...]

2020-10-07T22:17:32+00:00September 10, 2019|Categories: Amazon Effect, Customer Experience, Strategy, Talent|Tags: , , , , |

Thriving in a World of Rising Customer Expectations: Q&A with Lisa Anderson

Published in Oracle on Sept. 4, 2019 According to a recent project44 report, 94% of business purchasers surveyed expect the same level of customer satisfaction from a business transaction as they do when making a personal purchase. These expectations revolve around “low-cost, fast and highly transparent delivery of goods.” We [...]

Do You Have a Resilient Supply Chain?

There is extreme volatility in today’s end-to-end supply chain.  Are you keeping up with all the changes?  For example, think about the following: Tariffs & trade impacts Data & security breaches The Amazon Effect New technologies such as 3D printing Natural disasters, port strikes and more The Resilient Supply [...]

Manufacturing and Distribution Expert, Lisa Anderson, Confirms Inventory, Cost and Logistics Pressures in Supply Chain

Originally published on PR Newswire on July 3, 2019 CLAREMONT, Calif., July 9, 2019 /PRNewswire/ -- Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., confirms that supply chain resiliency requires acute attention to inventory and cost pressures for manufacturers and distributors. As [...]

How Are You Keeping Up?

In today’s Amazon-impacted, data overloaded world, it is one BIG challenge to just “keep up”. How are you keeping up with the latest industry trends, noteworthy products, emerging technologies and more? It would be easy to spend 40 hours a week just “keeping up”. Of course, I wouldn’t recommend [...]

Press Release: Lisa Anderson, Manufacturing & Supply Chain Expert, Sees Innovation & Collaboration Key to Advanced Manufacturing Success

Originally published on ExpertClick on June 4, 2019 Lisa Anderson, Manufacturing & Supply Chain Expert, Sees Innovation & Collaboration Key to Advanced Manufacturing Success Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc. identifies innovation as a key driver in advanced manufacturing [...]

Let’s Manage Inventory for Our Customers

Amazon is propelling this age-old topic into a new realm. Since the CEO of the Ontario Airport Authority used the phrase “last mile” has become “last minute” on a panel I facilitated last year, I have shamelessly reapplied his brillant quote. If customers don’t even know what they want, [...]

Press Release: Manufacturing & Supply Chain Expert, Lisa Anderson, Considers ERP, CRM and Related Systems Key to Enabling Scalable, Profitable Growth

Originally published on ExpertClick on May 2, 2019 CLAREMONT, CALIFORNIA (May 2, 2019) –  Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc. considers internal and collaborative systems to be critical to short- and long-term growth for manufacturers and distributors. Systems must [...]

Pricing & Profits: It’s Not All About Revenue

According to CFO Magazine, Amazon's profit doubled to a record $3.6 billion in the first quarter yet reported its lowest growth rate in quarterly revenue since 2015. In today’s Amazonian environment, subscription services such as Amazon cloud and Kindle services as well as disruptive forces such as the 3rd [...]

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