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Customer Experience

Amazon, Uber, Netflix and More…..Disruption is Here to Stay!

October 11, 2018 Although not an official theme, it was quite clear that disruption was the common theme at the Association for Supply Chain Management (ASCM/ APICS) Annual Conference.  From the keynote speaker, Marc Randolph, one of the founders of Netflix, to almost every executive and thought leader, disruption [...]

Amazon’s Deal with Party City & More Competitors

August 10, 2018 As I presented on the Amazon Effect to a specialty group of ProVisors (trusted advisors) members focused on manufacturing and distribution, Amazon was firming up a deal with Party City to offer an assortment of items. This is just the latest in a stream of [...]

Supply Chain Management Is Evolving: How Will It Affect Your Enterprise?

Published in Oracle on June 6, 2018 "All of my clients are interested in managing their vast supply chain networks with lower costs, but better service. They're trying to find technology to support these goals and figure out how to automate using AI and data" said Manufacturing and Supply [...]

Critical Mass Radio Show: Interview on Will Robots Pay Back?

June 4th, 2018 by Richard (Ric) Franzi, MBA From self-­driving cars to automatic machines, technology is taking over much of society. But should robots be viewed as the ultimatum? Lisa Anderson, author of Will Robots Pay Back?  joined us to share her perspective. Here are three takeaways from our time with Lisa [...]

2020-12-23T16:26:37+00:00June 4, 2018|Categories: Customer Experience, Manufacturing, Podcasts, Supply Chain, Technology|

E-Commerce Drives Industrial Space to New Heights

May 18, 2018 According to the Journal of Commerce, e-commerce is driving industrial space rents to new heights. Our clients are definitely experiencing the same dilemma! There has been a 12.1% increase in rental rates since 2017, and the L.A. / Long Beach area has the lowest vacancy rate [...]

Collaboration in the Supply Chain

To succeed in today's Amazonian environment, we must keep strange bedfellows.  We just love the Amazon example of innovation, partnering with the U.S. Postal service, known as one of the least-innovative organizations out there.  But it works!  Who ever thought you'd see a U.S. postal service mail truck delivering [...]

Buried in Data. Dig Your Way Out & Leverage for Success

90% of the world's data has been created in the last two years. Mind boggling!  Of course, we are getting buried in data and aren't sure how to dig our way out and leverage for success. If you just think about your first few hours after waking up in [...]

Amazon Prime Members Hit 100 Million

April 19, 2018 While sitting in a conference today, I received several updates from Amazon Prime - that my mom's subscription service to a cleaning product would be delivered; that my cat Smokey would be able to eat well this week since his food is 'on the way'; a [...]

The Amazon Effect Remains Hot

Our marketing guru asked whether we should start talking about other topics aside from the Amazon Effect since there are a vast number of key topics occurring in manufacturing and distribution, and she wondered if it was becoming stale (and it's her job to make us look at timely [...]

Transportation Capacity Tight & Rates on the Rise

March 26, 2018 Transportation capacity is tight and rates are on the rise -and it doesn't look like it will change anytime soon! The lack of qualified drivers, tighter enforcement of driver work rules and the dramatic changes brought on by e-commerce are creating challenges for shippers along with [...]

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