October 7, 2016 Last week, while attending APICS 2016 in Washington DC, I was able to spend time with the West Coast student case competition's winning team, San Diego State University. I am the Chair of the West Coast student case competition, and I was proud to see our [...]
September 28, 2016 Last weekend, I attended APICS 2016 in Washington DC, and one of the keynote speakers was Bill McDermott, SAP's CEO (pictured below with Abe, APICS's CEO). He gave a motivating talk about a variety of topics. One of the key themes is that customers (consumers) rule! [...]
September 22, 2016 Last week, Kash Gokli (the head of Harvey Mudd's manufacturing program) and I facilitated our Harvey Mudd executive roundtable discussion with executives of Southern California on just this topic. According to best practices, your new product sales should become 30% of total sales within 2-3 years. [...]
September 16, 2016 I've been spending the majority of my time this week with two clients: one is preparing to go live on a new ERP system and the other is working to improve service levels by implementing improved planning and order flow processes. Although these specific objectives are [...]
September 8, 2016 With the reboot of MacGyver starting this fall, it reminds me of one of the strategies behind my success - leverage already-existing assets to deliver results. Coincidently, over Labor Day weekend, I went to Santa Barbara and stayed at the Fess Parker resort by Doubletree. Of [...]
August 31, 2016 In the last two days, several of my clients have experienced the havoc created with miscommunication or just the lack of crystal clear communication. And, this is to say nothing about the fact that 80%+ of potential clients talk about symptoms of this same issue. Why [...]
August 24, 2016 Last week, I met with my marketing team on several topics. One of the key areas, stemming from the strategy session with my international advisory board in Sydney is "what is my unique differentiation and value proposition". I have always been passionate about providing exceptional service [...]
Kash Gokli, Director of Engineering Clinic in the Harvey Mudd College Department of Engineering, is presented the 2016 LMA Advocate Award for his contributions to support supply chain, manufacturing and engineering. We are thrilled to announce that Kash Gokli, professor of manufacturing and engineering management, and the Director of Engineering [...]
August 11, 2016 When I've needed customer service the most, Staples has been there! A while back, my house burned down. When that happened, the manager of the local Staples went WAY out of her way to help dig up old invoices to assist with the arduous accounting process. [...]
