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I’ve Been Thinking

Why Implementation is the 80/20 of Success

Published February 6, 2015 I've had a few client situations arise this week which brings the critical importance of implementation to the forefront. The best plans are useless if not implemented. Similarly, I'd take a "good" plan with an exceptional implementation team any day over a "great" plan with [...]

2020-10-05T15:14:20+00:00February 6, 2015|Categories: I've Been Thinking|

Why Doing It Right the First Time is NOT Always Right

Published January 23, 2015 We commonly hear the phrase "Do it right the first time". Of course, generally speaking, who wouldn't want to do that? Waste is bad. However, I've found that there is a time when doing it right the first time is NOT the path to success [...]

Critical Success Factors are the 80/20 of ERP – and Business – Success

Published January 16, 2015 One of my clients had three sets of ERP system demos this week in a quest to select the best system to meet their business objectives. Not only is it a vital part of selecting the optimal system, I also find that it is always [...]

Leaders Must Be Strong!

Published January 9, 2015 I started writing this about supply chain strategy, and I might go back to that topic next week as I was preparing to teach an APICS CSCP (certified supply chain professional) class tomorrow; however, I was diverted on a conference call that compelled me to [...]

The Value of Relationships

Published January 2, 2015 On the 2nd day of 2015, I'm reminded of the power of relationships. I just finished a lunch with a wonderful, 20-year friend and former colleague, and this topic is top of mind. What could be more important in our personal and business lives? The [...]

2020-10-05T15:20:18+00:00January 2, 2015|Categories: I've Been Thinking|Tags: , , , |

Customer Service…the Art of Success

Published December 26, 2014 There have been a few times in the last day where I'm reminded of the value of customer service. There is an art to success. It is not merely the words spoken. Instead, it has to do with whether the person seems to truly care [...]

2020-10-05T15:21:11+00:00December 26, 2014|Categories: I've Been Thinking|Tags: , , , |

The Value of Keeping in Touch

Published December 19, 2014 As I've been writing holiday cards for weeks now, keeping in touch is on my mind. Why go through all the work to send holiday cards? I think it is a great opportunity to take a minute or two to think about each person as [...]

2020-10-05T15:22:13+00:00December 19, 2014|Categories: I've Been Thinking|Tags: , |

Dow Plunges…Volatility is the New Normal – How Adaptable Are You?

Published December 12, 2014 It is all over the news that the Dow plunged more than 300 points today, as the sustained drop in crude oil spurred on growth concerns. Yet last week we had news of the highest job growth in 15 years. The bottom line is that [...]

On Pace with Strongest Job Growth in 15 Years – Think about Training

Published December 5, 2014 I read in the Wall Street Journal that the U.S. is on pace for the strongest job growth in 15 years after November's growth of 321,000 jobs. This news doesn't surprise me as my clients are in growth mode. Even though my clients cut back [...]

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