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I’ve Been Thinking

Customer Service…the Art of Success

Published December 26, 2014 There have been a few times in the last day where I'm reminded of the value of customer service. There is an art to success. It is not merely the words spoken. Instead, it has to do with whether the person seems to truly care [...]

2020-10-05T15:21:11+00:00December 26, 2014|Categories: I've Been Thinking|Tags: , , , |

The Value of Keeping in Touch

Published December 19, 2014 As I've been writing holiday cards for weeks now, keeping in touch is on my mind. Why go through all the work to send holiday cards? I think it is a great opportunity to take a minute or two to think about each person as [...]

2020-10-05T15:22:13+00:00December 19, 2014|Categories: I've Been Thinking|Tags: , |

Dow Plunges…Volatility is the New Normal – How Adaptable Are You?

Published December 12, 2014 It is all over the news that the Dow plunged more than 300 points today, as the sustained drop in crude oil spurred on growth concerns. Yet last week we had news of the highest job growth in 15 years. The bottom line is that [...]

On Pace with Strongest Job Growth in 15 Years – Think about Training

Published December 5, 2014 I read in the Wall Street Journal that the U.S. is on pace for the strongest job growth in 15 years after November's growth of 321,000 jobs. This news doesn't surprise me as my clients are in growth mode. Even though my clients cut back [...]

The Value of Simplification

Published November 21, 2014 I just left an executive SIOP (sales, inventory & operations planning) meeting with a client. We are rejuvenating the process to gain alignment and to spur a rapid improvement in on-time delivery (which will be followed by a reduction in lead times). I've been working [...]

Life Balance

Published November 15, 2014 I just finished a birthday celebration for my niece (in essence). My parents, my mom's sisters, my uncles, my cousin, my brother and I got together for some great pizza (Spinato's pizza in Scottsdale is my favorite!) to celebrate Mia's birthday. She loved her American [...]

2020-10-05T15:42:10+00:00November 15, 2014|Categories: I've Been Thinking|Tags: , , , |

Seattle State of Mind – Find Your Passion

Published November 2, 2014 It just so happens that I've been on several trips this month for work and tourist stops/ getting together with good friends. Seattle is the latest in a series of enjoyable long weekends. It certainly has a different feel from New York and New Orleans [...]

2020-10-05T19:54:00+00:00November 2, 2014|Categories: I've Been Thinking|Tags: , , , , |

UPS Notes E-Commerce Boom

Published October 24, 2014 According to today's Wall Street Journal, UPS had robust growth in the third quarter, which was strongly influenced by the e-commerce boom. E-commerce now accounts for about 45% of U.S. packages. Is e-commerce on your radar? I'm on the flight back from Phoenix as I [...]

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