Published December 26, 2014 There have been a few times in the last day where I'm reminded of the value of customer service. There is an art to success. It is not merely the words spoken. Instead, it has to do with whether the person seems to truly care [...]
Published December 19, 2014 As I've been writing holiday cards for weeks now, keeping in touch is on my mind. Why go through all the work to send holiday cards? I think it is a great opportunity to take a minute or two to think about each person as [...]
Published December 12, 2014 It is all over the news that the Dow plunged more than 300 points today, as the sustained drop in crude oil spurred on growth concerns. Yet last week we had news of the highest job growth in 15 years. The bottom line is that [...]
Published December 5, 2014 I read in the Wall Street Journal that the U.S. is on pace for the strongest job growth in 15 years after November's growth of 321,000 jobs. This news doesn't surprise me as my clients are in growth mode. Even though my clients cut back [...]
Published November 29, 2014 I've been enjoying friends and time away for Thanksgiving. This time of the year reminds us of the value of gratitude. Thus, I thought it was an opportune time to discuss gratitude and remind us how important it can be for both personal and professional [...]
Published November 21, 2014 I just left an executive SIOP (sales, inventory & operations planning) meeting with a client. We are rejuvenating the process to gain alignment and to spur a rapid improvement in on-time delivery (which will be followed by a reduction in lead times). I've been working [...]
Published November 15, 2014 I just finished a birthday celebration for my niece (in essence). My parents, my mom's sisters, my uncles, my cousin, my brother and I got together for some great pizza (Spinato's pizza in Scottsdale is my favorite!) to celebrate Mia's birthday. She loved her American [...]
Published November 10, 2014 On Saturday, my APICS (#1 trade association for supply chain management) chapter hosted our 2nd annual fall executive panel & networking symposium. I've heard feedback that it was our best one yet (as we've also held 3 spring symposiums to date). The panelists held engaging [...]
Published November 2, 2014 It just so happens that I've been on several trips this month for work and tourist stops/ getting together with good friends. Seattle is the latest in a series of enjoyable long weekends. It certainly has a different feel from New York and New Orleans [...]
Published October 24, 2014 According to today's Wall Street Journal, UPS had robust growth in the third quarter, which was strongly influenced by the e-commerce boom. E-commerce now accounts for about 45% of U.S. packages. Is e-commerce on your radar? I'm on the flight back from Phoenix as I [...]
