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Supply Chain

Why Customer Service Should be #1

As I'm on my way to New York to give a speech on leveraging supply chain strategy to achieve a competitive advantage, I've been thinking about common themes with my speeches, articles, surveys and client observations - customer service emerged as a vital priority in all cases. Customer service [...]

2020-10-07T23:51:36+00:00April 25, 2013|Categories: Manufacturing, Supply Chain|Tags: , , |

What are the Latest Supply Chain Trends?

How can we not only "get through" today's new normal business environment but THRIVE? In my 20+ years of experience as both an Operations Executive and as an entrepreneur and business consultant who has worked with multiple companies ranging from start-ups to multi-billion dollar enterprises across varied industries and [...]

2020-10-07T23:51:36+00:00April 25, 2013|Categories: Manufacturing, Supply Chain|Tags: , , |

Prominent Business Trends for 2012

As 2011 winds down, it is an opportune time to evaluate this year's progress and to think about strategy for 2012. I find that in order to get ahead of the curve (NO longer a nice-to-have in today's new normal business environment); it is vital to incorporate the latest [...]

2020-10-07T23:51:36+00:00April 25, 2013|Categories: Manufacturing, Supply Chain|Tags: |

Customer Communications

Customer communication is always a good idea; however, leveraging customer communications during the new normal business environment is vital to success. Pick up the phone - some of the largest successes I've seen result from simple yet critical conversations. It can be as simple as calling a customer to [...]

2020-10-07T23:51:36+00:00April 25, 2013|Categories: Manufacturing, Supply Chain|

Gain an Edge with S&OP

Sales & Operations Planning (S&OP) can give your business an edge over the competition - minimal investment in resources to yield substantial results! Although S&OP which balances demand with supply has been around for a long time, I've seen interest in this concept increase as businesses are looking for [...]

8 Don’ts in Leveraging Social Networks Successfully

I've yet to meet a manufacturer or distributor that didn't want to improve customer service and operational performance - and preferably yesterday. In today's new normal business environment, it is a tough competitive environment - you must be ahead of your competition in understanding your customers' desires and provide [...]

2020-10-07T23:51:36+00:00April 24, 2013|Categories: Manufacturing, Supply Chain|Tags: |

Improving Operational Efficiency

As I continually find, fundamentals are often overlooked yet critical to success; thus, it seems this is a great topic to take a look at.... What matters in your operation? - Forget about Lean, Six Sigma, TQM and the rest for now. In my experience, it is a distraction [...]

2020-10-07T23:51:36+00:00April 24, 2013|Categories: Manufacturing, Supply Chain|Tags: , |

Supply Chain Strategy – Formula for Success

Succeeding in today's new normal business environment requires thinking about supply chain strategy differently than we did ten years ago. Supply chains have become more complex - and global. Managing risk is multifaceted. Yet supply chains are the bread and butter of business success as customer satisfaction is not [...]

2022-09-08T07:06:51+00:00April 24, 2013|Categories: Supply Chain|Tags: |
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