Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business.Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service! Who thought Sunday deliveries would be possible? Same-day [...]
Listen as Lisa Anderson, supply chain consultant and president of LMA Consulting explains that the supply chain is a system of systems and what is happening and why we are off-kilter".