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Catalina

Why Value Added Service Matters & an Eco Tour of Catalina

The new driver went over and beyond to make our trip extra special since we had to wait a few hours. He took us to places he doesn't usually go, made sure that we got airport cookies (a "thing" in Catalina) even though the staff already clocked out to catch a ride down the hill (and so gave them to us for free), and generally made it an interesting trip. Value added service mattered!
2022-03-19T00:00:18+00:00February 2, 2022|Categories: Customer Experience, I've Been Thinking, Talent|Tags: , , , , , |

The Power of Passion

June 29, 2015 William Wrigley Jr. clearly had a passion for bringing Catalina Island to life.I just got back from a 3-day weekend in Catalina with great friends - a beautiful and relaxing spot (see below for one of my favorite shots). We took the inland tour to the [...]

2020-10-02T22:34:03+00:00August 27, 2015|Categories: I've Been Thinking|Tags: , , , |
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