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Communication

The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.
2022-09-04T20:51:31+00:00June 10, 2022|Categories: Customer Experience, I've Been Thinking|Tags: , , , , |

Your People During the Coronavirus Pandemic

During the coronavirus pandemic, your people should be top priority. As we always start with safety, this situation should be no different. Figure out how to prepare your workplace. Revise policies, meetings, and critical work so that you can follow social distancing requirements and keep your employees as safe [...]

51 Expert Tips on Inventory Control Methods

Published in Camcode on Jan. 17, 2020 “Inventory accuracy is cornerstone to success” says Lisa Anderson, The Manufacturing ConnectorSM and president of LMA Consulting Group, Inc., Claremont, CA. Click here to read more.

Taos and Unplugging from Technology

September 26, 2019 I went with my mom and aunt to visit my aunt (mom's best friend) and her sister in New Mexico. First, it is interesting all the things we assume and take for granted as a frequent traveler (a note for another day!). Next, we drove [...]

How to Recession-Proof Your Business: Plan Now to Survive and Thrive in a Downturn

Published in Pallet Enterprise on Sept. 4, 2019 “With the right preparation an economic downturn can be more of an opportunity than a problem,” advised Lisa Anderson, president of LMA Consulting Group, Claremont, California. Click here to read more.

2022-09-11T04:37:05+00:00September 4, 2019|Categories: In The News, Recession-Proofing Strategies|Tags: , , , |

Do You Live By Values Daily?

We decided to participate with Executive Forums (an executive peer group) and a Global Growth Cycle (a global consulting peer group) in order to stay up-to-date on what our clients need (sometimes even before they know they 'need' it) - after all, understanding what is successful as well [...]

Satisfy Customer First, and Cost Cuts Will Follow

Published in CFO Magazine on Nov. 29, 2017 "Think carefully about your real objective. Are you truly interested in cost cuts? For my part, I have yet to hear of a company vision, mission, or strategy that's related to cutting costs. Most likely, there is concern over margins. But [...]

2022-09-10T22:20:19+00:00November 29, 2017|Categories: Customer Experience, In The News, Pricing & Profits|Tags: , , , |

The Elements of Project Success: A Case Study

The common factors leading to a project’s success include leadership, support, and management. Clear your team’s path with sufficient attention to these areas for the results you want. Published in "Project Times" website, April 12, 2016 Click here for original article. After leading hundreds of projects and participating with [...]

Project Success Is All About The People

Project success starts and ends with people. Give your project a head start with a top leader to guide the cross-functional tasks along the way. Published in "Project Times" website, May 10, 2016 Click here for original article. In reviewing project successes and failures, it turns out that project [...]

Cross-Functional Success

Cross-functional coordination is vital to business success. Agreement on simple coordination techniques starts with clear and frequent communication.Although working cross-functionally is a basic tenet in every organization we’ve ever seen, it remains elusive to many. Certainly the topic arises frequently no matter what product or service is offered as [...]

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