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Harvard Business Review: The Future of Customer Experience in Manufacturing

The pace of change among manufacturers had been increasingly significantly before the pandemic, said Lisa Anderson, president of Claremont, CA base LMA Consulting Group, which specializes in manufacturing and supply chain strategies.

Why Southwest Customers Wouldn’t Buy a Bentley

After giving 10 speeches on pricing and profits to groups of CEOs, it is certainly top of mind. Yet it should always be top of mind for executive teams. One unanimous finding from the informal research of executives is that pricing is a strategic topic and so we must [...]

Our Competition is Complacency

May 5, 2016 I attended a conference for ProVisors (premier organization of senior-level trusted advisers) group leaders earlier today.  It was energizing to spend the day with top notch trusted advisers and leaders.  One of the speakers was talking about the power of collaboration vs. competition.  I've found this [...]

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