909.630.3943

customers

Digital is Key to Manufacturing in 2021

As I wrote in this month's Brushware magazine (page 20), manufacturing is trending to digital. We were already on this path the last few years, and it accelerated 5 fold during COVID. According to the Hackett Group, 77% of companies have strengthened their commitments to digital transformation [...]

Manufacturers Trending to Digital

Published in Brushware Magazine, December 31, 2020 According to the Hackett Group, 77% of companies have strengthened their commitment to digital transformation due to the COVID crisis. In fact, they are not only strengthening their commitment, but the pace of adoption is increasing. A McKinsey survey found that the [...]

SAC: Feed Their Needs: Put Customers First for Rapid Growth Next Year

Manufacturers and distributors have a rare opportunity as the world emerges from COVID," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and co-executive director of SAC also known for creating supply chain resiliency
2021-01-25T17:04:18+00:00December 1, 2020|Categories: Customer Experience, In The News, Leadership|Tags: , , , |

Global Supply Chain Experts on Reshoring

I participate with a group of the top 1% of consultants worldwide (the Society for the Advancement of Consulting), and we hosted two panel discussions on Reshoring in a Post COVID World. I moderated the first session with consultants from North America and the Pacific Rim, and there was another [...]

WMS Efficiency, Resiliency & Metrics

As manufacturers and distributors emerge from the coronavirus pandemic, they are focused on how to grow revenue and become more efficient and profitable to offset the typically negative impacts of COVID. In the situations where business has grown exponentially in consumer industries such as B2C, home improvement and certain [...]

E-Commerce, PPE & Peak Season: Transportation Bottlenecks Abound

With the rise in e-commerce, PPE imports, the typical holiday peak season and preparation for coronavirus and Chinese New Year impacts, transportation bottlenecks abound. A few of the headlines/ statistics include (with a special thanks to B.J. Patterson of Pacific Mountain Logistics for passing on several of these statistics): [...]

A Fractured Tooth & The Power of Caring

Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]

e-Commerce has Exploded

There is no doubt that one of the ONLY things in common across all clients and industries is that e-commerce has exploded. One client was prepared to take advantage of the opportunity and grew e-commerce sales almost 300% during COVID. In another example, online shopping has experienced a [...]

SAC: Increased Customer Focus Will Help Business Thrive in 2021

Published in Society for the Advancement of Consulting on October 1, 2020 "Manufacturers and distributors must get on top of changing customer needs so that they can get ahead of the curve," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for [...]

2021-01-09T18:10:38+00:00October 1, 2020|Categories: Customer Experience, In The News|Tags: , , |

Reshoring: Is It All Hype or Action?

Published in Brushware Magazine, September 1, 2020 According to a Thomas survey about COVID-19’s impact on U.S. manufacturing and industrial production, 64% of manufacturers are likely to bring production back to North America. It has gone beyond talk to action. Clients and colleagues are seeing an increase in inquiries [...]

Go to Top