Improving OTIF and Reducing Cost and Inventory Every client wants to support growth goals while improving service levels (OTIF, on-time-in-full), operational efficiencies and inventory turns. These are timeless objectives for every planner. During the pandemic, the priorities shifted to service levels because clients struggled to keep up with dramatic [...]
In thinking about future-proofing your people, it makes sense to start with your customers. Have you thought about future-proofing your customers? The statistics are staggering. According to Outbound Engine, acquiring a new customer can cost five times more than retaining an existing customer. We wouldn't be surprised if the [...]
Published on Mar 23, 2019 According LMA Consulting Group's research study, The Amazon Effect: How Higher Customer Service Standards Impact Your Business and What You Can Do to Thrive, customers are no longer satisfied with quality products delivered on-time; instead, they want rapid delivery, "go the extra mile" partnership [...]
April 16, 2018 I was able to hear Joshua Schank, Director of Innovation of L.A. Metro talk at a ProVisors meeting last week, and so it seemed appropriate to share the complexity of L.A.'s transportation network and some of the innovations starting to gain momentum. The single largest [...]
Customers have come to expect instantaneous delivery. Here are 8 questions to consider when weighing time vs. money. In today's Amazon-impacted world, we want everything yesterday. We are in a perpetual time-crunch. In that light, none of the executives we work with have enough time to complete his/her priority [...]
