Summer Days and Back to School

August 29, 2019 This summer, I was able to make a few weekend / long weekend jaunts including a trip to the wedding of my good friend Valerie's daughter's in Dana Point, a trip for the weekend in Sequoia with my two best friends (pictured with the big tree, [...]

2020-10-07T23:51:21+00:00August 29, 2019|Categories: I've Been Thinking, Manufacturing, Supply Chain|Tags: , , , , |

Case in Point – The Customer Experience

The Disney Experience Disney understands the customer experience.  I still remember going to the Main Street Electrical Parade when I was a kid and loving every minute.  They do such a great job of the total experience (lights, acting, music, showmanship and more) that it will probably be my [...]

Disney’s Main Street Electrical Parade and Compelling Timeless Experiences

July 9, 2017 Last week, my brothers and nephew were in town for a vacation around Southern CA.  One of our stops was Disneyland, and my brother Brian purchased lunch tickets that enabled us to have good seats for Disney's Main Street Electrical Parade.  It has always been my [...]

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