As COVID-19 drags on, we are starting to see more Zoom fatigue and frustration show in employees. We are all tired of sitting at home with limited interaction and tensions can run high. It is certainly difficult to work remotely while filling in for your children's teachers, supporting more [...]
Have You Checked in with Your Customers? Although we are starting to see a few more trips and meetings, most clients are staying put. How are you checking in on your customers? Hopefully we haven’t forgotten how to use the phone. Although Zoom meetings can be quite effective, with [...]
The Future of Technology Technology is a tricky topic. On one hand, almost everyone has put technology and ERP implementations on hold due to concerns about COVID impacts and to conserve cash. On the other hand, it is the best time to gain employees' attention and focus to upgrade [...]
During this crisis, what we do and how we handle our employees will make our future success. I’ve heard stories of small businesses that closed and didn’t even communicate to their employees. Conversely, I’ve heard about companies taking great care of their employees. Which will turn into long-term success? [...]
During the coronavirus pandemic, your people should be top priority. As we always start with safety, this situation should be no different. Figure out how to prepare your workplace. Revise policies, meetings, and critical work so that you can follow social distancing requirements and keep your employees as safe [...]
February 17, 2020 I was talking with a Los Angeles Times reporter about the coronavirus a few days ago, and it spurred several thoughts about down-the-line impacts beyond the obvious. According to the Epoch Times, the coronavirus impacts will hit within the next few months. This makes perfect [...]
Client Question If we struggle with process disciplines and performing timely, accurate transactions, should we pursue barcoding? This typically arises with every ERP implementation, and our answer is generally that we should crawl before we walk before we run. In fact, I am known for this comment at one [...]
All roads lead back to people. In working with executives from diverse industries of aerospace, building products, healthcare and food & beverage, whether a $10 million dollar family-owned business, a $50 million dollar private-equity backed company or a multi-billion dollar global conglomerate, the most successful have the best people. [...]
December 11, 2019 Several situations have arisen lately that made me think about the importance of whether you are likable. First of all, let's just say that in consulting, if you aren't likable, you won't be around very long. People prefer to work with people they know, like and [...]
