To thrive post COVID, manufacturing resilience will be cornerstone. Customers expect personalization, customization, and rapid deliveries without disruption, and they will change suppliers, substitute products and do whatever is required to satisfy their customers or get what's needed. For example, although the preference is for online purchasing, consumers will return to stores to ensure quick, reliable supply of critical items.
Everyone is talking about the backlog of ships at the ports and when it will be resolved, but is that the right question? NO! Of course we will eventually resolve the current backlog; however, there are continual disruptions in the extended supply chain, and so who knows what disruption will be next. [...]