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Kaizen

Kaizens & the Importance of Metrics

November 23, 2017 My colleague and I led a Kaizen workshop on metrics last week with a process manufacturing client.  It is always interesting to brainstorm which metrics are the most relevant in tracking a company's success.  They are NOT always the same.  Companies are in different industries; they [...]

Case Study in Spotting Hidden Opportunities

To take a profitable path forward engage a team to spot hidden opportunities and reward the whole team for its collaborative efforts. Situation:  Our client was performing on par with their industry; however, to remain viable over the long-term, they had to kick it up a notch to grow [...]

2020-09-25T23:08:09+00:00February 8, 2017|Categories: Strategy|Tags: , , , , , , |

Repeat Customers Come Back for Service

Implementing sound customer service practices not only ‘wow’ your customers, but keep them coming back and referring you to others.Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service. A recent example pops [...]

Repeat Customers Come Back for Service

Implementing sound customer service practices not only ‘wow’ your customers, but keep them coming back and referring you to others.In today’s world, quality must be an assumption; thus, the key is to stand out in the crowd with service. A recent example pops to mind. I was driving on [...]

Lean: Uncommon Common Sense

Lean benefits are not found in a three-day workshop, but rather arise and are sustained through culture change.I have always been a process consultant, typically focusing on those processes which are the most relevant to making rapid improvement with the specific manufacturer or distributor I am partnering with. Yet, [...]

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