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The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.
2022-09-04T20:51:31+00:00June 10, 2022|Categories: Customer Experience, I've Been Thinking|Tags: , , , , |

SAC: Successful Organizations Move Beyond the Great Resignation

"Our most successful clients see employees as their #1 asset," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for creating supply chain resiliency. "People don't leave companies; they leave people. Thus, successful companies prioritize people.

SAC: The Hybrid World Brings New Challenges for Leaders

"Our most successful clients realize that offering hybrid working environments attracts, and more importantly, retains their top talent,” points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and manufacturing expert known for creating supply chain resiliency. "Leaders will need to find ways to integrate remote employees daily and design workshops at key intervals to bring the full team together.

What Key Business Leaders Think Is Next

What do key business leaders think is next? That was the subject of one of the sessions at the premier conference for consultants. If you are a consultant and want to thrive (instead of having fits and starts as is the norm), this organization is a must! We gathered [...]

Talent, Talent, Talent

Similar to location, location, and location in the real estate business, the current business environment talks about talent, talent and talent. Here are comments from just the last few weeks from clients ranging from life science research to food and mining machinery and equipment to building and construction products [...]

The Gap in Leadership

During the pandemic, there was a mass exodus of talent as leaders decided to retire early, switch careers or just take a step back. On the other hand, the leader's job is becoming far more challenging. Not only has the last year required navigating the pandemic but now leaders are faced with scarce resources, more work and new challenges to tackle with extended lead times, inflation and rapidly changing customer conditions. What should leaders do?

Bass Lake and Implications of the U.S. Traveling Again (Talent Shortage)

While my nephew was in town for an internship, we went to Bass Lake and Yosemite. It was strange to be 'back to normal' in terms of going on a tour of the park, eating in a restaurant overlooking Bass Lake and more. It was beautiful as you'll see below, and it was great to spend time with family [...]

Future-Proofing Your Skills Gap

Since talent has become a strategic topic for any executive who wishes to thrive in 2020 and beyond, it should top of mind for every manufacturing and distribution business owner or executive. Have you put time aside to think about this critical topic with your top team? If [...]

Who Are Your Stars?

In our 14 years of consulting experience and almost 30 years of working experience, we have found that 80% of executives spend the majority of their time with the 20% of employees who do not achieve results. Unfortunately, this means they don't have time to spend with the stars [...]

Are You Retaining Top Talent?

Several clients have been short on top talent. With virtually zero unemployment, the traditional job search programs yield virtually 0% talent.  Even with an executive recruiter, you may be prone to lose your candidate at the last minute when his/her current job figures out they need to do a [...]

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